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BMC Remedy [EOL] vs Ivanti Asset Manager comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
662
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (1st), AI Procurement & Supply Chain (1st)
BMC Remedy [EOL]
Average Rating
7.8
Reviews Sentiment
6.5
Number of Reviews
36
Ranking in other categories
No ranking in other categories
Ivanti Asset Manager
Average Rating
3.0
Reviews Sentiment
4.8
Number of Reviews
2
Ranking in other categories
IT Asset Management (20th)
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
PiyushKumar1 - PeerSpot reviewer
Machine Learning Engineer at cmc
Long-term ticket management has become straightforward and supports efficient incident handling
The best feature of BMC Remedy is that you can easily understand all the features in it as they are not complicated. When you click on new incident, all the fields are self-explanatory regarding what is required to be put in the work details node section assigned to chrome. These are all pretty easy to understand, and nothing much training is required for a person to start working on BMC Remedy.
reviewer1114818 - PeerSpot reviewer
Network Center Engineer II at a leisure / travel company with 201-500 employees
Provides limited scalability, and systems do not synchronize properly
I use the platform to track IT assets, including who they belong to and their current status I do not find the product beneficial. It has ongoing issues and does not meet my expectations. The two systems within Asset Manager do not synchronize properly. Queries fail to retrieve the correct…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Automation Anywhere is quite easy to use for users who are not technical, especially business users."
"We've saved a lot of time. How much time we save depends on the process. It's likely at least 50%. Sometimes, it's up to 70%."
"The most valuable feature is that it is intuitive. It is designed so business users can use it with a drag and drop functionality to develop automation of business processes. Since they are the experts on business processes, there are probably the best ones to create the automation."
"Automation Anywhere has helped me save both time and costs, with savings of approximately eight million in the last two to three years, and in terms of percentage, I saved around thirty to forty percent of time compared to before using Automation Anywhere."
"The IQ Bot is unique. It is not available in another RPA tool that I am aware of, like UiPath or Blue Prism. IQ Bot converts unstructured data to structured data."
"We are having a very good experience with this product."
"The best feature is the drag-and-drop command. Users with less coding knowledge can also automate their end-to-end processes very easily."
"We use AA Client, Bot runners, Control room, IQ Bot, Bot insights. With the AA Client, we are able to automate almost all kinds of automation requirements without any big challenges. We found the availability of the number of commands provided by AA is really helpful to do automation within a small time frame."
"The discovery feature of BMC Remedy has been very valuable."
"The solution helps us manage, escalate, and solve incidents."
"BMC Remedy is very stable and scalable, making it a valuable tool for our support team."
"It will simplify handling tasks by providing shortcuts and automating the generation of requests and tickets, including their categorization."
"As for advice on using BMC Remedy for the first time, I would advise that you should go ahead with BMC Remedy as it is a user-friendly and cost-effective product."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"The toolset is mature, easily integrable with various technologies due to its maturity, and has great scalability."
"It is a stable solution. Stability-wise, I rate the solution a ten out of ten."
"The product's stability in terms of uptime is generally good; it is always operational."
"The solution is easy to setup."
 

Cons

"Automation Anywhere is unable to connect to the database directly. What we are doing now is directly writing the PL/SQL scripts and trying to push the data from the database into Automation Anywhere. This feature is available in UiPath, but not in Automation Anywhere."
"We encountered issues during the upgrade of the framework."
"They could improve around continuous integration, e.g., Jenkins and GitHub, stating how you could use those products and integrating them into Automation Anywhere."
"The control room itself is easy to use. One area that could potentially be improved is adding additional widget capability within the main dashboard in the control room itself."
"There is still a way to go for Automation Anywhere where we can see improvement. Mostly, we want to see more artificial intelligence and machine learning. Now, I can see only this mostly in the IQ Bot where we construct the data from PDFs. I also want to see more features where we can use the artificial intelligence in automating tasks as well."
"The pricing is a little bit high compared with other tools."
"Instead of depending on other open-source BPM products, AA should provide their own BPM for attended automations."
"You could improve the tools for reading CSV/Excel, also providing wizards or detailed guides, otherwise, it is quite complex to use them, especially at the beginning."
"If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case."
"The tool's GUI is an area of concern where improvements are required."
"If a user isn't using an out-of-the-box configuration, it can get a bit complex."
"The upgrade process could be better. It would be a good improvement."
"The product's scalability is one area with certain shortcomings that need to be considered for improvement."
"BMC Remedy could be improved by incorporating analytics and artificial intelligence (AI) modules."
"BMC Remedy's change management module needs enhancement."
"There are issues from a product functionality perspective."
"The synchronization between the ITAM and Neurons should be restored."
"Queries fail to retrieve the correct information, and the discovery tool does not accurately reflect the details of devices."
 

Pricing and Cost Advice

"If you are looking into Automation Anywhere, get the Community Edition and play with it."
"They have a ridiculously expensive bot licensing structure, especially for the Asian region."
"They recently launched a Community Edition, which is okay, but they should have done this a long time ago."
"We have purchased licenses, but are trying to obtain more bot programmer licenses."
"Based on what I've heard, it's costly, but I don't know much about its pricing."
"Time-wise: We have saved hundreds of thousands of hours."
"The cloud-based version comes at an increased cost, although our clients are happy with the new features and have not complained about the pricing."
"We're paying a monthly subscription fee for the bot and for services. There are no additional costs beyond the standard licensing fee."
"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."
"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."
"I find the pricing to be reasonable."
"With the product, you can either go for a yearly or a perpetual licensing model."
"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."
"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."
"The pricing is on the expensive side."
"The tool is expensive."
"The solution is reasonably priced."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Construction Company
11%
Manufacturing Company
11%
Outsourcing Company
10%
Financial Services Firm
13%
Manufacturing Company
11%
Government
7%
Outsourcing Company
6%
Leisure / Travel Company
21%
Retailer
10%
Comms Service Provider
9%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business157
Midsize Enterprise81
Large Enterprise558
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise5
Large Enterprise21
No data available
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What needs improvement with BMC Remedy Asset Management?
If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very ...
What is your primary use case for BMC Remedy Asset Management?
BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it ...
What is your experience regarding pricing and costs for BMC Remedy Asset Management?
The price is reasonable. It is not easy to negotiate with BMC, but the value is reasonable.
What needs improvement with Ivanti Asset Manager?
The two systems within Asset Manager do not synchronize properly. Queries fail to retrieve the correct information, a...
What is your primary use case for Ivanti Asset Manager?
I use the platform to track IT assets, including who they belong to and their current status.
What advice do you have for others considering Ivanti Asset Manager?
Significant improvements would need to be made before AI could be effectively utilized. The ITAM portion is particula...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
Remedy Asset Management
No data available
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Scripps Networks
Information Not Available
Find out what your peers are saying about ServiceNow, Lansweeper, Qualys and others in IT Asset Management. Updated: July 2026.
908,877 professionals have used our research since 2012.