Ivanti Asset Manager vs ServiceNow comparison

Ivanti and ServiceNow are both solutions in the IT Asset Management category. Ivanti is ranked #18 with an average rating of 3.0, while ServiceNow is ranked #1 with an average rating of 8.5. Additionally, 92% of ServiceNow users are willing to recommend the solution.

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Executive SummaryUpdated on Dec 18, 2024

ServiceNow and Ivanti Asset Manager compete in the IT asset management space, with ServiceNow having an upper hand in comprehensive features, while Ivanti is preferred for specialized needs.

Features: ServiceNow integrates with third-party applications, offers automation capabilities, and provides extensive IT service management functions. Ivanti Asset Manager delivers strong asset lifecycle management, provides insights into hardware inventories, and offers detailed software inventory tracking.

Ease of Deployment and Customer Service: ServiceNow facilitates quick deployment through its cloud-based setup and provides extensive resource support. Ivanti offers cloud and on-premise deployment options, with notable customer support and comprehensive onboarding assistance.

Pricing and ROI: ServiceNow involves higher setup costs but offers greater long-term ROI through its robust functionality. Ivanti Asset Manager has lower initial costs and provides strong ROI with its targeted asset management features, making it a cost-effective choice for businesses with specialized needs.

To learn more, read our detailed Ivanti Asset Manager vs. ServiceNow Report (Updated: June 2026).

Buyer's Guide

Ivanti Asset Manager vs. ServiceNow

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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reviewer1114818

Network Center Engineer II at a leisure / travel company with 201-500 employees

Provides limited scalability, and systems do not synchronize properly

I use the platform to track IT assets, including who they belong to and their current status I do not find the product beneficial. It has ongoing issues and does not meet my expectations. The two systems within Asset Manager do not synchronize properly. Queries fail to retrieve the correct…

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Hemanthreddy Vakiti

Data engineer at a tech vendor with 10,001+ employees

Structured workflows have improved SLA compliance and now support prioritized incident handling

I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for complex tasks. For advanced customizations or advanced features which we rarely use, the documentation is not up to standard. The documentation needs to be improved for advanced customization features. However, the platform is stable overall and the features are quite good. The user experience and performance concerns I mentioned are areas I want to be improved. When many workflows and interactions are configured, performance is slow. For the features it is providing, it is quite expensive. If these performance features are improved, we can easily pay that price and get the return on investment.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Our first automation removed manual work from employees, so they are now able to more quickly product quality work."

"The scalability of this solution is good compared to others."

"Time-wise: We have saved hundreds of thousands of hours."

"Automation Anywhere has transformed the financial, healthcare, and automobile sectors to a great extent by automating backend office work."

"One thing I really like is the the recorder where you can connect with multiple systems. The OCR is also good."

"The OCR is the most valuable feature, though this is a third party feature that we have integrated. It is quite easy to integrate with other solutions."

"The most valuable feature is the user-friendly interface."

"The speed of the delivery is its most valuable feature."

More Automation Anywhere pros

"The solution is easy to setup."

"The product's stability in terms of uptime is generally good; it is always operational."

"It provides internal clients with greater transparency about their projects and deliverables."

"I like the flexibility on ServiceNow; we use it for our help desk admin and our call center, but we also use it for our knowledge management system, which is our growth area, and we get to add our custom homemade apps plus vendor apps to integrate into it to get the total package that we need."

"We used BMC Remedy, and it was slightly different but we went for ServiceNow because it is more user oriented."

"The biggest feature is that it is cloud-based, so it's always updated, it's always current; we don't have to worry about patches or revisions because we're always working with the latest version and the features continue to improve."

"As time has gone on and ServiceNow has evolved and matured, we are loving the ease of the product."

"The solution integrates well with other products."

"I really don’t think there is anything out there that even compares."

"The main improvement is the integration of several business processes."

More ServiceNow pros

Cons

"They need to make the solution more robust."

"Most of the Excel commands such as filtering and removing duplicates are not available."

"Automation Anywhere is unable to connect to the database directly. What we are doing now is directly writing the PL/SQL scripts and trying to push the data from the database into Automation Anywhere. This feature is available in UiPath, but not in Automation Anywhere."

"Automation Anywhere can be improved by reducing the time of the processes and enhancing the efficiency of people."

"The initial setup was a bit difficult and took more time than expected."

"The solution doesn't offer all the capabilities that we need, so we have to use it in conjunction with other software."

"We need a native way in Automation Anywhere's framework to tie all that information together, including AI dashboard, governance dashboards, and document automation results."

"I am not technically inclined, and it involves many steps for a process to function properly. It requires a lot of work initially to design and develop a process. I find it somewhat challenging. If you take time to understand it, it's not too difficult, but it seems complicated at the beginning if you're not a technical person."

More Automation Anywhere cons

"Queries fail to retrieve the correct information, and the discovery tool does not accurately reflect the details of devices."

"The synchronization between the ITAM and Neurons should be restored."

"I've really enjoyed working with it, and I guess it's just the way we have things set up. It's a little frustrating not being able to find things, all the stuff I have to go through to get things fixed."

"Their technical support is not so good."

"ServiceNow can be improved primarily in terms of licensing."

"The user interface for accessing assistance sometimes disconnects."

"ServiceNow's customization is not too agile in those cases; it takes a little bit of time."

"They're inconsistent. Depending on who you get, they may or may not be able to immediately provide the kind of response you need and sometimes they take a while to do it."

"It's too complicated and there are too many options."

"The standard UI is very restricted. It doesn't look as good, compared to Remedy. Building your own UI requires some additional coding..."

More ServiceNow cons

Pricing and Cost Advice

"There are a lot of savings in terms of effort and time as well as costs. Automation Anywhere automates a lot of processes. It allows an organization to save the efforts of a lot people. It saves a lot of time because people can't work a whole day (24/7), but Automation Anywhere bots can."

"Automation Anywhere's price is considerably better than UiPath's."

"I really enjoy the pricing options with Automation Anywhere, as they are able to flex their ability to adapt to the needs of the customer really well."

"I don't know exactly what the pricing schemes are for the product as this type of negotiation is not my responsibility, but I think the basic pricing comes to $15,000."

"Our licensing costs are setup on an annual basis."

"Automation Anywhere is reasonably priced because it can sustain us for a long period."

"Regarding the price, licensing, and maintenance, Automation Anywhere provides its customers with its best and affordable value."

"Automation Anywhere is expensive."

More Automation Anywhere pricing and cost advice

"The solution is reasonably priced."

"The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify."

"It has a higher cost compared to local/regional solutions."

"The platform offers a free trial, by providing a free developer instance once you sign up."

"Getting the solution up and running is expensive."

"This is a pretty expensive product, so the licensing could be better."

"We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."

"I know that it's not too bad because people continue to use it and they are happy to renew up their contract."

"I rate the solution's pricing a six out of ten. The pricing for ServiceNow is based on a SaaS platform with annual contracts. However, it may not offer much flexibility for adjusting usage in the short term."

More ServiceNow pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Construction Company

12%

Manufacturing Company

11%

Computer Software Company

Leisure / Travel Company

21%

Retailer

Computer Software Company

Financial Services Firm

12%

Manufacturing Company

10%

Government

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	154
Midsize Enterprise	82
Large Enterprise	536

No data available

By reviewers
Company Size	Count
Small Business	57
Midsize Enterprise	35
Large Enterprise	179

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

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What needs improvement with Ivanti Asset Manager?

The two systems within Asset Manager do not synchronize properly. Queries fail to retrieve the correct information, a...

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What is your primary use case for Ivanti Asset Manager?

I use the platform to track IT assets, including who they belong to and their current status.

See all answers

What advice do you have for others considering Ivanti Asset Manager?

Significant improvements would need to be made before AI could be effectively utilized. The ITAM portion is particula...

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Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into t...

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Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ...

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What is your experience regarding pricing and costs for ServiceNow?

ServiceNow operates on a subscription-based pricing model with custom pricing based on modules, users, and business r...

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Comparisons

UiPath Platform vs Automation Anywhere

Compared 13% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 10% of the time

Blue Prism vs Automation Anywhere

Compared 7% of the time

WorkFusion vs Automation Anywhere

Compared 2% of the time

AutomationEdge vs Automation Anywhere

Compared 2% of the time

More Automation Anywhere Competitors

Ivanti Neurons for Discovery vs Ivanti Asset Manager

Compared 25% of the time

Axonius vs Ivanti Asset Manager

Compared 16% of the time

Lansweeper vs Ivanti Asset Manager

Compared 13% of the time

Device42 vs Ivanti Asset Manager

Compared 12% of the time

BMC Helix Discovery vs Ivanti Asset Manager

Compared 8% of the time

More Ivanti Asset Manager Competitors

IBM Maximo vs ServiceNow

Compared 6% of the time

BMC Helix ITSM vs ServiceNow

Compared 5% of the time

Zendesk vs ServiceNow

Compared 4% of the time

JIRA Service Management vs ServiceNow

Compared 4% of the time

Freshservice vs ServiceNow

Compared 3% of the time

More ServiceNow Competitors

Product Reports

Buyer's Guide

Automation Anywhere

June 2026

Download Automation Anywhere product report

Buyer's Guide

IT Asset Management

June 2026

Download Ivanti Asset Manager product report

Buyer's Guide

ServiceNow

June 2026

Download ServiceNow product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

No data available

Interactive Demo

Automation Anywhere

Demo not available

Ivanti

Demo not available

ServiceNow

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

Ivanti Asset Manager provides an integrated approach to managing IT assets, ensuring efficient tracking and lifecycle management. It assists organizations in maximizing asset utilization and minimizing costs.

Ivanti Asset Manager stands out for its comprehensive capabilities in facilitating IT asset life cycle management. From procurement to disposal, it helps businesses maintain visibility over their assets and optimizes their investments. The platform's flexibility allows seamless alignment with industry-specific requirements, providing essential data and insights that drive strategic decision-making.

What are the most important features of Ivanti Asset Manager?

Asset Lifecycle Management: Manages assets from purchase to retirement, enhancing efficiency.
Real-time Tracking: Offers precise real-time asset location and status.
Advanced Reporting: Provides extensive reporting tools for better visibility and planning.
Integration Capabilities: Seamlessly integrates with existing systems for efficient data flow.

What benefits and ROI should users expect?

Cost Reduction: Streamlines operations resulting in cost savings.
Improved Compliance: Ensures adherence to compliance standards.
Enhanced Productivity: Reduces downtime through effective asset management.
Strategic Planning: Supports long-term planning with robust data analytics.

Ivanti Asset Manager finds significant application across industries like healthcare, finance, and education. In healthcare, it tracks medical equipment, ensuring compliance and enhancing patient care. In finance, it manages hardware and software licenses, minimizing costs and improving asset utilization.

Ivanti

ServiceNow offers customizability and cloud-based integration that sustains operational efficiency. Enabling change and incident management, it accelerates workflow automation and project management without downtime issues, serving deployment needs for IT service and productivity enhancements.

ServiceNow stands out with its adaptable workflows and cloud-native infrastructure, boosting IT service, project, and asset management. Known for its robust incident and change management, the platform addresses business needs through its user-centric design and extensive integration options. By facilitating seamless IT operations and automation, ServiceNow empowers businesses to enhance productivity and efficiency. Regular updates ensure users benefit from the latest features without service interruptions, although pricing and licensing complexities demand attention. Users seek improved reporting tools and a more intuitive design while expressing interest in refined mobile functionality and better documentation.

What are the key features of ServiceNow?

Customizability: Enables tailored workflows to align with business processes.
Cloud-Based Integration: Allows seamless updates and operational sustainability.
Incident and Change Management: Supports efficient handling of IT-related issues.
Automation Capabilities: Automates repetitive tasks, enhancing productivity.
User-Friendly Design: Simplifies navigation and improves user interaction.
Comprehensive Reporting: Provides detailed insights for better decision-making.

What benefits and ROI should users anticipate from ServiceNow?

Improved Efficiency: Streamlines processes and reduces manual efforts.
Enhanced Productivity: Automates tasks, enabling focus on strategic initiatives.
Seamless Operations: Integrates across departments for unified management.
Effective IT Management: Smooth incident, change, and problem resolution.
Cost and Time Savings: Reduces operational costs through efficient workflow management.

ServiceNow finds implementation across industries like IT, HR, asset management, and help desks, addressing ticketing and configuration needs. Businesses use its dashboard for tracking performance metrics, enhancing decision-making in departments like HR service delivery. Its adaptability also makes it suitable for industries requiring robust operational management and process automation, driving efficiency and growth.

ServiceNow

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Information Not Available

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Buyer's Guide

Ivanti Asset Manager vs. ServiceNow

June 2026

Free Report: Ivanti Asset Manager vs. ServiceNow

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