BMC Helix Enterprise Service Management vs Ivanti Neurons for ITSM comparison

BMC and Ivanti are both solutions in the IT Service Management (ITSM) category. BMC is ranked #24 with an average rating of 7.0, while Ivanti is ranked #7 with an average rating of 8.2. Additionally, 100% of BMC users are willing to recommend the solution, compared to 91% of Ivanti users who would recommend it.

BMC Helix Enterprise Servic...

Read 1 BMC Helix Enterprise Service Management review

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68 Comparison Views

100% willing to recommend

Ivanti Neurons for ITSM

Read 16 Ivanti Neurons for ITSM reviews

1,139 Views
911 Comparison Views

91% willing to recommend

BMC Helix Enterprise Servic...

Ivanti Neurons for ITSM

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Executive SummaryUpdated on Jun 15, 2025

Ivanti Neurons for ITSM and BMC Helix Enterprise Service Management compete in the IT service management category. BMC Helix may have an edge due to its extensive features and stronger integration and scalability options.

Features: Ivanti Neurons delivers automated workflows, customizable dashboards, and AI-driven insights to enhance IT operations. BMC Helix prioritizes intelligent service automation, provides cross-departmental scalability, and uses a cloud-native architecture to improve flexibility and integration capabilities.

Ease of Deployment and Customer Service: Ivanti Neurons offers a straightforward deployment process with strong customer support and comprehensive documentation. BMC Helix requires a more complex deployment due to its expansive features but supports a scalable infrastructure with adequate training resources. Ivanti's approach is less time-consuming, while BMC Helix is suited for larger infrastructures.

Pricing and ROI: Ivanti Neurons presents competitive pricing with a favorable ROI due to swift implementation and low maintenance costs. BMC Helix, though potentially more expensive initially, justifies the expense with extensive capabilities and adaptability, leading to a higher long-term ROI for complex IT environments. Ivanti is a budget-friendly option, while BMC Helix is a more strategic and costlier investment.

To learn more, read our detailed IT Service Management (ITSM) Report (Updated: August 2025).

Buyer's Guide

IT Service Management (ITSM)

August 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Helix Enterprise Servic...

Ranking in IT Service Management (ITSM)

24th

Average Rating

7.0

Reviews Sentiment

4.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Ivanti Neurons for ITSM

Ranking in IT Service Management (ITSM)

7th

Average Rating

8.4

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Help Desk Software (9th)

Featured Reviews

Krishna Varchagall

Service Management Consultant at Tiberone

Utilize comprehensive IT service modules while addressing configuration database issues

There are several areas where BMC Helix Enterprise Service Management could be improved. Currently, ServiceNow has an edge when it comes to the ease of discovering Configuration Items (CIs). In BMC Helix, there are issues with the Configuration Management Database (CMDB), such as duplicate entries and problems with reconciliation. The recently introduced dashboard tool in Helix, which replaced Smart Reporting, has several issues. Reporting has been a consistent problem in BMC, and it would greatly benefit from enhancements.

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Anoir LOUHICHI

Consultant ITSM at Easydesk

Integration flexibility and informative dashboards enable effective workflow management

Ivanti Neurons allows me to adjust our workflow according to our needs. It offers flexibility, integration with our solution, sends alerts, and provides information about service availability. The tool also allows me to manage partners and deal with recurrent incidents and errors. The interface, workflow, and dashboards are powerful and easy to manage for tracking KPIs and sharing strategies with our customers.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The support of BMC is generally good and better compared to some competitors."

"The solution's technical support is excellent. I rate the technical support a ten out of ten."

"The solution's installation depends on its customization. It is easy."

"Overall, the platform, in its abilities, is really powerful, especially now with AI as a part of hyper-automation."

"It is relatively cost-effective compared to other options like ServiceNow. Additionally, it is highly stable."

"It is easy to set up."

"I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically."

"Ivanti Neurons allows me to adjust our workflow according to our needs."

"The interface, workflow, and dashboards are powerful and easy to manage for tracking KPIs and sharing strategies with our customers."

More Ivanti Neurons for ITSM pros

Cons

"There are several areas where BMC Helix Enterprise Service Management could be improved. Currently, ServiceNow has an edge when it comes to the ease of discovering Configuration Items (CIs)."

"There could be an improvement in the ability to easily integrate other systems without extensive development."

"Support needs improvement in terms of responsiveness and timeliness."

"There's a lack of integration with other products. This needs to be improved."

"Ivanti Neurons for ITSM's support model is not very strong. You should buy professional services. Its self-service portal and survey are extremely lacking. You cannot customize it, and it doesn't look very good. The solution does not have a strong community."

"There is room for improvement in terms of response time. The support team takes a long time to respond."

"Perhaps one area that could see enhancement is at the hardware level, particularly regarding endpoint control."

"The user interface must be made simpler and more effective."

"Ivanti Neurons for ITSM is not a user-friendly tool when compared to ServiceNow."

More Ivanti Neurons for ITSM cons

Pricing and Cost Advice

Information not available

"The product is affordable for small businesses."

"I came to know from my team members that my company used to operate ServiceNow but shifted to Ivanti Neurons for ITSM due to its low licensing prices."

"The price is on the higher side. The support is included in the standard licensing fees."

"If you want to add more users who can handle support there will be additional fees. What we call our extensions, we need to pay more for. They tell us that we need to acquire more licenses or something like that. I think it's very expensive, because in terms the pula, our local currency, it's about 20,000 per license for each user. It is an annual fee."

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

13%

Financial Services Firm

11%

Educational Organization

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for BMC Helix Enterprise Service Management?

While I am not very sure about the pricing, I have heard that the license cost of BMC is relatively lower than its competitors.

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What needs improvement with BMC Helix Enterprise Service Management?

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What is your primary use case for BMC Helix Enterprise Service Management?

I use BMC Helix Enterprise Service Management ( /products/bmc-helix-enterprise-service-management-reviews ) primarily for IT service management. It supports modules like incident management, change...

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What do you like most about Ivanti Neurons for ITSM?

I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically.

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What is your experience regarding pricing and costs for Ivanti Neurons for ITSM?

The price is on the higher side. The support is included in the standard licensing fees.

See all answers

What needs improvement with Ivanti Neurons for ITSM?

There could be an improvement in the ability to easily integrate other systems without extensive development. iPaaS has been introduced to help with this, however, I have not fully explored it yet.

See all answers

Comparisons

No data available

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Compared 25% of the time

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Compared 7% of the time

ManageEngine ServiceDesk Plus vs Ivanti Neurons for ITSM

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Product Reports

Buyer's Guide

IT Service Management (ITSM)

August 2025

BMC Helix Enterprise Service Management report

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Buyer's Guide

Ivanti Neurons for ITSM

August 2025

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Also Known As

No data available

HEAT Service Management

Overview

BMC Helix Enterprise Service Management is a comprehensive platform designed to deliver advanced service management capabilities, enabling businesses to transform their operations with intelligent automation and robust integration features.

Companies looking to streamline their service processes will find BMC Helix Enterprise Service Management an invaluable tool. It offers innovative solutions to common challenges with capabilities that span multiple domains. The system fosters efficiency through AI-driven insights and integrates smoothly into existing IT environments, enhancing service delivery and customer satisfaction. This powerful combination of tools supports a proactive approach to service management, helping organizations to remain agile and responsive in a fast-paced business environment.

What are the standout features of BMC Helix Enterprise Service Management?

AI-Powered Automation: Enhances process efficiency and reduces manual intervention.
Multi-Cloud Management: Provides seamless integration and management across cloud platforms.
Service Catalog: Offers a comprehensive catalog to streamline service requests.
Intuitive Reporting: Delivers actionable insights through advanced analytics.
Collaboration Tools: Facilitates easier communication among teams.

What benefits and ROI should users expect?

Cost Efficiency: Reduces operational costs through automation and efficient resource management.
Improved Productivity: Enhances user productivity by automating repetitive tasks.
Faster Service Delivery: Increases speed and quality of service delivery.
Enhanced Customer Satisfaction: Delivers better customer experiences through streamlined processes.
Scalability: Supports growth with adaptable solutions.

BMC Helix Enterprise Service Management is implemented across industries such as finance, healthcare, and retail. In finance, it enhances regulatory compliance and security. Healthcare organizations use it to improve patient service management, while retail companies benefit from streamlined logistics and inventory management.

BMC

Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.

Ivanti

Sample Customers

Information Not Available

AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University

Buyer's Guide

IT Service Management (ITSM)

August 2025

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