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BMC Helix Discovery vs Ivanti Asset Manager comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Helix Discovery
Ranking in IT Asset Management
6th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
29
Ranking in other categories
No ranking in other categories
Ivanti Asset Manager
Ranking in IT Asset Management
17th
Average Rating
3.0
Reviews Sentiment
4.8
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the IT Asset Management category, the mindshare of BMC Helix Discovery is 4.1%, down from 8.5% compared to the previous year. The mindshare of Ivanti Asset Manager is 1.3%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management Mindshare Distribution
ProductMindshare (%)
BMC Helix Discovery4.1%
Ivanti Asset Manager1.3%
Other94.6%
IT Asset Management
 

Featured Reviews

JP
Presales Manager at HCLSoftware
Comprehensive discovery has populated our CMDB and provides deep insight into asset relationships
The applicability depends on the customer environment. Usually it is straightforward to apply the policies. BMC Helix Discovery is seamless and has many plugins available. It is a good feature that they offer. I have heard about it, but I am not currently using it, though I know that they have that feature available. BMC Helix Discovery provides a lot of information that can be obtained from discovery, including the relationship between the CIs and how many CIs are orphans. The analytics capabilities are strong.
reviewer1114818 - PeerSpot reviewer
Network Center Engineer II at a leisure / travel company with 201-500 employees
Provides limited scalability, and systems do not synchronize properly
I use the platform to track IT assets, including who they belong to and their current status I do not find the product beneficial. It has ongoing issues and does not meet my expectations. The two systems within Asset Manager do not synchronize properly. Queries fail to retrieve the correct…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The speed at which it's able to collect a wide-range of information, then make it useful for you, like asset management, knowledge management, and incident management."
"The data models are the most useful aspect of the solution."
"The solution's most valuable feature is service modeling."
"In terms of the tools that BMC sells and tools like this on the market, there is no match."
"The initial setup was quite easy."
"The best aspect of BMC Helix Discovery is its flexibility. You can perform scanning at any time, and it provides substantial data for extraction."
"BMC provides great support. As managed service support, they are gold."
"The most valuable feature of BMC Helix Discovery is it operates well. It is well known and has gained recognition for its software."
"The solution is easy to setup."
"The product's stability in terms of uptime is generally good; it is always operational."
 

Cons

"Management of its own application infrastructure and integrations with other BMC tools."
"An area that can be improved is the IoT."
"I would like to see a lower price and better technical support."
"What would make BMC Helix Discovery better is if it had more client-side discovery features, for example, printers and desktops. Right now, it's focused more on data center discovery, so if it had additional features focused on the client-side discovery, that would be great. In the next release of BMC Helix Discovery, I'd like more client-side discovery features such as desktop discovery, printer discovery, and other IP-based client-side discovery features. The solution can discover desktops and printers, but there's still room for improvement on the client side."
"The support from BMC Helix Discovery can improve, it takes a long time before we receive any feedback. It can take days to months sometimes."
"The interface is quite old and can be outdated."
"There is still room for improvement in terms of stability."
"While I consider the solution to be good, it should better be able to integrate with other solutions."
"The synchronization between the ITAM and Neurons should be restored."
"Queries fail to retrieve the correct information, and the discovery tool does not accurately reflect the details of devices."
 

Pricing and Cost Advice

"I've heard that the solution was expensive earlier but is now much cheaper than its competitors."
"BMC is available for a reasonable price compared to ServiceNow — it's half the price."
"The licenses are very complex and quite costly."
"We have a perpetual license for the solution."
"Operating cost is actually high compared to other products, actually. It's a little expensive only, but it's very good than other products."
"We are on a three-year agreement with BMC Helix Discovery to use the solution. There are not any additional fees other than the standard license."
"The solution offers yearly licenses."
"The price was fair compared to competitors. BMC is very affordable. There are optional consulting services to assist with implementation."
"The solution is reasonably priced."
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Manufacturing Company
9%
Government
8%
Computer Software Company
8%
Leisure / Travel Company
22%
Retailer
10%
Financial Services Firm
9%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise5
Large Enterprise14
No data available
 

Questions from the Community

What do you like most about BMC Helix Discovery?
I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between se...
What needs improvement with BMC Helix Discovery?
The interface is quite old and can be outdated.
What needs improvement with Ivanti Asset Manager?
The two systems within Asset Manager do not synchronize properly. Queries fail to retrieve the correct information, and the discovery tool does not accurately reflect the details of devices. Additi...
What is your primary use case for Ivanti Asset Manager?
I use the platform to track IT assets, including who they belong to and their current status.
What advice do you have for others considering Ivanti Asset Manager?
Significant improvements would need to be made before AI could be effectively utilized. The ITAM portion is particularly lacking in functionality and usability. I would rate Asset Manager a three o...
 

Also Known As

Discovery, ADDM, Atrium Discovery & Dependency Mapping
No data available
 

Overview

 

Sample Customers

Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)
Information Not Available
Find out what your peers are saying about BMC Helix Discovery vs. Ivanti Asset Manager and other solutions. Updated: April 2026.
894,668 professionals have used our research since 2012.