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BlackBerry Cylance Cybersecurity vs Trend Micro Smart Protection comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BlackBerry Cylance Cybersec...
Ranking in Endpoint Protection Platform (EPP)
32nd
Average Rating
8.0
Reviews Sentiment
4.6
Number of Reviews
44
Ranking in other categories
No ranking in other categories
Trend Micro Smart Protection
Ranking in Endpoint Protection Platform (EPP)
31st
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
44
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the Endpoint Protection Platform (EPP) category, the mindshare of BlackBerry Cylance Cybersecurity is 1.0%, down from 1.4% compared to the previous year. The mindshare of Trend Micro Smart Protection is 0.7%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP)
 

Featured Reviews

Sooraj Makkancherrry - PeerSpot reviewer
Doesn't have daily updates, which is important for healthcare IT
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.
Amey Darekar - PeerSpot reviewer
Offers centralized security management and flexibility
The improvements required in the product depend on how it is used, meaning it can be used for endpoint security or email and collaboration security. The web gateway is used along with anti-malware, advanced protection, URL filtering, application control, and data protection. I don't have any improvements to suggest in the tool as of now, and not at least for now, as per my security assessment. There are certain concerns with the product's stability, so it is an area where improvements are required.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"CylancePROTECT is a fairly decent antivirus."
"The deployment of updates is easy."
"It actively monitors the behavior and activity of processes and will, without hesitation, terminate at root anything it determines to be suspect."
"The most valuable features of CylancePROTECT are its powerful machine-learning capabilities and predictive intelligence."
"The most valuable feature of CylancePROTECT is the support."
"You can manage all the threats and everything from a centralized dashboard."
"The platform's most valuable features are the malware detection capabilities."
"Blackberry Protect offers endpoint protection. It's easy to deploy. It's scalable and stable."
"Trend Micro has consistently been recognized as a leader for endpoint security on Gartner, which has been our top priority. Based on my personal experience, we encountered fewer ransomware attacks for Trend Micro customers in Sri Lanka."
"The AI is excellent."
"What I like the most is the customer pricing because it's a great value."
"Installation is easy."
"The most valuable features are the DLP and anti-virus functionality."
"The tool will query the information from the cloud to identify suspicious or malicious files that can be a threat. It will provide you with real-time updates on the latest and ongoing attacks and malware information."
"The most effective features of Trend Micro Smart Protection are its antivirus and malware capabilities."
"What I like about Trend Micro Smart Protection is that it detects unknown threats that are not visible on other platforms. It catches low-hanging threats, such as certain binary downloads, that aren't flagged by other tools."
 

Cons

"The OPTICS component could be made more user-friendly with respect to giving people more information."
"The product needs to continue to offer better alerts. In particular, around false positives. It needs to reduce them from happening."
"The product must make the interface a little more user-friendly."
"​It needs real analysis of quarantined files. The EDR product isn't showing much right now."
"The solution’s user interface could be improved."
"The initial deployment was quite complicated."
"The product does not do a lot of reporting on what it is taking care of. Enhanced reporting would be a welcome improvement."
"​Work on the math model. We are catching a lot of false positives, which gets to be a pain at the start of a deployment."
"In the next release, I would like to see a combination of the different features from Apex One and OfficeScan in Trend Micro Smart, rather than as upgraded features."
"I'm not sure about the cloud migration part, in terms of whether it is seamless or not."
"I've not explored all of the features up to now. I still need to see all of the features implemented first to be able to see if anything is missing. However, as of right now, it's working very well for us."
"Trend Micro support needs more enhancement."
"It could be faster in responding to new threats like ransomware."
"We were considering switching to SentinalOne because it has pre-detection, and Trend Micro does not offer this; it's something the solution should add."
"Smart Protection could be more compatible with older operating systems like Windows XP and Windows 2000. Some of our clients have requested that."
"Enhanced capability to detect and protect against various malicious programs would be beneficial."
 

Pricing and Cost Advice

"Do not get hung up on price. You pay for what you get and expensive will hurt one time, where cheap will hurt forever, especially if you fall victim to a ransom attack, etc.​"
"The license price for this solution could be better. It's on the expensive side."
"The price is reasonable for us at the moment. I rate the overall solution an eight out of ten."
"The initial end-point cost may seem a little high (~$55/device/year) but when you look at the total peace of mind that the solution provides, with no reboots for updates, and negligible performance impact, it is well worth it."
"CylancePROTECT's pricing is reasonable, at about €18 per user, per year."
"It's not so heavily priced; rather, it's average and decent."
"Currently, we have competitive pricing for Cylance, which is affordable enough to consider."
"We would just add more if there are new users, but right now you just need one license for per user."
"Trend Micro Smart Protection is more costly than competitor solutions"
"The solution is a little bit expensive in comparison to other traditional tools."
"Its price is fine. Price-wise, it is competitive with any other vendor."
"The price of the solution should be less expensive."
"Our organization has paid licensing for three years, which averaged about $4.00 USD per user. We've been satisfied with the licensing. It's quite reasonable."
"The tool's licensing costs are yearly."
"A yearly price has to be paid. I rate the pricing an eight out of ten."
"There is an annual subscription license on it. In the next release, there might be monthly payment options. So, people might be able to get it through AWS in the future, but right now for on-prem, it is annual."
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Top Industries

By visitors reading reviews
Manufacturing Company
12%
Computer Software Company
12%
Government
7%
Comms Service Provider
6%
Manufacturing Company
12%
Computer Software Company
12%
Performing Arts
10%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Blackberry Protect?
It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessary actions.
What is your experience regarding pricing and costs for Blackberry Protect?
The price is reasonable for us at the moment. I rate the overall solution an eight out of ten.
What needs improvement with Blackberry Protect?
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immedi...
What do you like most about Trend Micro Smart Protection?
The tool offers centralized security management. The tool's deployment is flexible.
What is your experience regarding pricing and costs for Trend Micro Smart Protection?
I'm not involved in licensing, so I have no idea of the cost. However, their pricing is comparable to CrowdStrike. None of these solutions are cheap.
What needs improvement with Trend Micro Smart Protection?
The dashboard could be easier to manage. We've experienced compatibility issues with Windows endpoint protection. More support for malware and botnets would be beneficial.
 

Also Known As

Blackberry Protect
Trend Micro Smart Protection Complete
 

Overview

 

Sample Customers

Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit
Atma Jaya Catholic University of Indonesia, Blekinge County Council, Bulgarian American Credit Bank, Cancer Research UK, Delacour, Evalueserve, Gulftainer, Hiroshima Red Cross Hospital & Atomic-bomb Survivors Hospital, Mazda Motor Logistics Europe, MEDHOST, Nikigolf, Ochsner Health System, SIAX Computing Solutions, Tegen
Find out what your peers are saying about BlackBerry Cylance Cybersecurity vs. Trend Micro Smart Protection and other solutions. Updated: July 2025.
865,484 professionals have used our research since 2012.