Trend Micro Smart Protection pros and cons

As a Japanese company, it doesn't have any restrictions on usage in our country.

The most valuable features are the behavior monitoring, behavior analysis, and web reputation service.

The most valuable features of Trend Micro Smart Protection are the email gateway and R & D which have contributed to their additional capability and development.

Product-wise, it is amazing. It includes DLP, vulnerability management, and application whitelisting features. These features are very good and add value in selling this solution to our customers. These features make the key selling point. I recently did a comparison with the FireEye firewall for a customer. They were basically going to replace Trend Micro with their EDR. Because of these features, I could convince the customer that Trend Micro is better than FireEye.

It is their most comprehensive endpoint protection solution. It includes DLP and Office 365. It also includes device control and the rest of the little bells and whistles that the traditional AV vendors have.

Installation is easy.

The AI is excellent.

The stability is good and I like the level of performance I can get.

We do get notifications, which are helpful.

The next-generation antivirus features are excellent.

We found an issue on the server-side. Sometimes, it slows down the servers if you install it on the SQL.

The only drawback to this solution is that it needs different products for different types of clients, and it would be better to have a single agent for all of the products.

Trend Micro Smart Protection could improve the false positive with some integrations with other solutions and automated reporting. The reports should allow the user to set up some customer trigger alerts instead of the user having to look at the report manually. Additionally, the responses from sender detection and response feature could improve.

Documentation-wise, they are a disaster. If you want to know something about Trend Micro, you will not find anything useful from Trend Micro themselves. You have to basically dig some blog, or you need to seek some expert to help you understand what they are offering. I have never seen such a good product with such disastrous documentation. Feature-wise, almost all vendors are providing the same features, but it is all about the integration. For example, Trend Micro is promoting their endpoint protection suite, but they never mention about the integration that they are offering with their EDR solution. They are treating each product as a separate island, and you don't know much about their integration. It would be good if they can focus on integration.

It is onsite. It does have its challenges in terms of scalability.

Recently our end users are feeling that their system resources are too occupied and slowed because of the Trend Micro agent - that the agent is doing lots and lots of background activities which include that Application Control, Advanced Threat Protection. We raised the complaint with them and are waiting for their technical support. The support could be faster for all the Trend Micro solutions.

The solution could be more stable and secure.

The web filtering could be improved.

I cannot recall noticing any missing features.

I'm not sure about the cloud migration part, in terms of whether it is seamless or not.