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BlackBerry Cylance Cybersecurity vs Norton Small Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 20, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BlackBerry Cylance Cybersec...
Ranking in Endpoint Protection Platform (EPP)
20th
Average Rating
8.0
Reviews Sentiment
4.6
Number of Reviews
44
Ranking in other categories
No ranking in other categories
Norton Small Business
Ranking in Endpoint Protection Platform (EPP)
16th
Average Rating
8.8
Reviews Sentiment
7.7
Number of Reviews
11
Ranking in other categories
Cloud Backup (12th), SSL VPN (6th)
 

Mindshare comparison

As of June 2025, in the Endpoint Protection Platform (EPP) category, the mindshare of BlackBerry Cylance Cybersecurity is 1.1%, down from 1.5% compared to the previous year. The mindshare of Norton Small Business is 2.3%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP)
 

Featured Reviews

Sooraj Makkancherrry - PeerSpot reviewer
Doesn't have daily updates, which is important for healthcare IT
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.
LAWAL YUSUF - PeerSpot reviewer
Helps with password management and has good technical support services
We use the product as a firewall for threat protection, VPN security, password management, identity protection, cloud backup, and device optimization The product’s valuable feature is the availability of support services 24/7. In case of any issues, we can easily contact customer service. They…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of CylancePROTECT is the support."
"Endpoints are protected in real-time without the need of a centralized server."
"It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessary actions."
"The most valuable features of CylancePROTECT are its powerful machine-learning capabilities and predictive intelligence."
"It is extremely simple to manage and deploy."
"The solution is stable."
"CylancePROTECT is very stable - we've had no issues with performance and no errors or bugs."
"I find the actual overall endpoint malware protection the most valuable feature of CylancePROTECT."
"The performance is fine."
"It efficiently scans for threats without causing disruptions, unlike some other antivirus software."
"Norton 360 offers the best defense compared to other low-priced antivirus solutions. Its most valuable feature is storage and automatic backup. You can restore materials from the tool's cloud backup. It is encrypted with authentication."
"The most valuable feature of the solution is that it offers alerts if I get a spam email."
"It offers diverse features, such as antivirus protection, firewall, identity protection, secure VPN, device backup, password management, parental controls, and performance optimization."
"The solution has good performance."
"The product offers all the essential licenses compatible with Windows, Mac OS, and mobile platforms."
"The product’s valuable feature is the availability of support services 24/7."
 

Cons

"The AI of CylancePROTECT has room for improvement. I'm on a trial license of SentinelOne, and its AI is much better than what's on CylancePROTECT."
"rom my experience interacting with the primary or the central administrative console, it's quite complex. You would need a fair bit of technical experience to set it up, implement and maintain it. That would be one area for improvement."
"The management console needs a little maturity in how it presents data and allows the administrator to drill down or search across systems."
"I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable."
"The solution’s user interface could be improved."
"It should provide more details about the events that they have detected."
"The security scripting needs improvement. It needs deeper security for scripting."
"The OPTICS component could be made more user-friendly with respect to giving people more information."
"The updates must be less frequent."
"I would like to see Norton 360 improve the speed of its cloud backup."
"The tool's price is an area of concern where improvements are required."
"The product should be improved with more storage. Though included in its price, the tool's auto VPN doesn't work at times."
"The integration with Android devices needs enhancement."
"There's a need for enhanced security measures."
"The tool should be easily available in the market and should be cheaper."
"The solution’s stability could be improved."
 

Pricing and Cost Advice

"Our licensing cost for the solution is around $4,000 for six months. There are no costs in addition to the standard licensing fees."
"Review closely how many endpoints you actually need before buying into a pricing level. Deal and deal with the VAR of your choice."
"CylancePROTECT is an affordable solution."
"The solution's pricing is around the same as most EDRs but slightly behind some of the major ones."
"Do not get hung up on price. You pay for what you get and expensive will hurt one time, where cheap will hurt forever, especially if you fall victim to a ransom attack, etc.​"
"The price is reasonable for us at the moment. I rate the overall solution an eight out of ten."
"​Shop around for sure and be assured the price you pay will be close to other solutions available, but even at a slight mark-up from the other solutions, you are getting real endpoint protection versus nothing more than a cheap security blanket that might keep you warm at night."
"CylancePROTECT is worth the money, but I'm not sure of its exact price. I can't remember off the top of my head."
"The price is fairly acceptable."
"It is an inexpensive product. We purchase its yearly license."
"On a scale of one to ten, if ten is the most expensive and one is the cheapest, I rate the price as nine."
"During procurement, we discovered that acquiring licenses in packages or bundles, such as the one for 20 users, was more cost-effective than individual licenses."
"The solution is cost-effective."
"The tool has a yearly licensing."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Manufacturing Company
12%
Government
7%
Financial Services Firm
7%
Comms Service Provider
12%
Computer Software Company
10%
Government
8%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Blackberry Protect?
It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessary actions.
What is your experience regarding pricing and costs for Blackberry Protect?
The price is reasonable for us at the moment. I rate the overall solution an eight out of ten.
What needs improvement with Blackberry Protect?
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immedi...
What do you like most about Norton 360?
The product offers all the essential licenses compatible with Windows, Mac OS, and mobile platforms.
What is your experience regarding pricing and costs for Norton 360?
I have a yearly licensing plan. The cost is not that high. The solution is cost-effective.
 

Also Known As

Blackberry Protect
No data available
 

Overview

 

Sample Customers

Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit
Information Not Available
Find out what your peers are saying about BlackBerry Cylance Cybersecurity vs. Norton Small Business and other solutions. Updated: June 2025.
859,438 professionals have used our research since 2012.