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BlackBerry Cylance Cybersecurity vs Norton Small Business comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Feb 8, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cortex XDR by Palo Alto Net...
Sponsored
Ranking in Endpoint Protection Platform (EPP)
4th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
115
Ranking in other categories
Endpoint Detection and Response (EDR) (5th), Extended Detection and Response (XDR) (4th), Ransomware Protection (2nd), AI-Powered Cybersecurity Platforms (1st)
BlackBerry Cylance Cybersec...
Ranking in Endpoint Protection Platform (EPP)
32nd
Average Rating
8.0
Reviews Sentiment
4.6
Number of Reviews
44
Ranking in other categories
No ranking in other categories
Norton Small Business
Ranking in Endpoint Protection Platform (EPP)
26th
Average Rating
8.6
Reviews Sentiment
7.7
Number of Reviews
9
Ranking in other categories
Cloud Backup (36th), SSL VPN (11th)
 

Mindshare comparison

As of August 2026, in the Endpoint Protection Platform (EPP) category, the mindshare of Cortex XDR by Palo Alto Networks is 3.9%, up from 3.7% compared to the previous year. The mindshare of BlackBerry Cylance Cybersecurity is 1.6%, up from 1.0% compared to the previous year. The mindshare of Norton Small Business is 1.1%, down from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP) Mindshare Distribution
ProductMindshare (%)
Cortex XDR by Palo Alto Networks3.9%
Norton Small Business1.1%
BlackBerry Cylance Cybersecurity1.6%
Other93.4%
Endpoint Protection Platform (EPP)
 

Featured Reviews

ABHISHEK_SINGH - PeerSpot reviewer
Senior Process Expert at A.P. Moller - Maersk
Gained full visibility and streamlined threat detection through behavior-based insights and AI integration
Initially, we got to have a lot of false positives when we onboarded, but nowadays it's quite smooth. We have fine-tuned our security policies and allowed different levels of policies to get rid of those false positives. Currently, we are getting a fairly good amount of incidents that are not false positives or benign, but actionable items. The process is streamlined. In the initial days, the operations used to get involved in a lot of benign and other activities, but now the process is streamlined. We are leveraging the auto-detection and remediation plans. The operations teams are now more involved in other business roles as well, not just looking into the logs and fetching out what's happening there. They have fixed a lot of things. Initially, they didn't have IAC code drift detection, cloud posture management, or security posture management, but they have those now. They purchased different vendors and did a merger with that. They have now Prisma Cloud that gets integrated and now they are working with Cortex Cloud. Everything that was negative has now been addressed, and the product altogether looks to be in a very better and mature shape now. Currently, it's more or less detecting the workloads with AI-based best practices. Since most organizations are consuming AI agents and other things, we are looking forward to seeing what other feature enhancements Palo Alto can support in that.
Sooraj Makkancherrry - PeerSpot reviewer
Security Operations Manager at Philips
Doesn't have daily updates, which is important for healthcare IT
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.
Balaguru Paramasivan - PeerSpot reviewer
Delivery Manager - DBA at HTC Global Services (INDIA) Private
The initial setup phase is very easy and user-friendly
I had tried Kaspersky a long time ago. I think it is available only in India. I don't know for sure. I have used that one for a couple of years, but I didn't like it, and that is the only reason I went back to Norton. Kaspersky was not safeguarding me in all aspects. I had seen some loopholes in the tool, so that is the only reason I went for Norton. The only thing I like about Kaspersky is that it supports the mobile version.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Implementing Cortex XDR by Palo Alto Networks has had a significant impact on my security analyst workload because it becomes much easier."
"We can use Cortex XDR to get the entire graph of the incidents from source to destination, and we can take remedial action."
"Cortex XDR is a very capable solution for protecting large networks and a lot of endpoints. It's very useful because the automation is very high, and if you combine it with the features on Palo Alto firewalls, it provides very strong protection."
"I like the centralized console and the predictive analysis it does of malware. It is very stable and also scalable."
"Traps pays for itself within the first 16 months of a three-year subscription."
"Cortex XDR by Palo Alto Networks's ability to block sophisticated threats in real time is quite good and is on par with SentinelOne's."
"These days it's machine-learning technology and behavior-based analytics features that make us more secure."
"Based on my experience, I would recommend Cortex XDR by Palo Alto Networks to other people."
"It provides good insight into the programs, applications, or websites that may need attention."
"My advice to someone considering this solution is that it's a popular product and you should really go for it."
"I rate the tool a ten out of ten when it comes to the ease of use or management part."
"I like the AI and mathematical components that they use, and I like the pre-execution method of protection that prevents infection."
"The ROI is immense, particularly in less dedicated labor hours, and much more in terms of security, particularly when new security flaws have recently appeared."
"The most functional item that we use is the process to turn off the false flags that it causes."
"We are quite security-focused. Blackberry Protect as an endpoint solution for our service really delivers what we are expecting."
"CylancePROTECT works on AI technology, is always up to date, and uses very few resources on your devices."
"The product’s valuable feature is the availability of support services 24/7."
"The solution has good performance."
"Norton 360 offers the best defense compared to other low-priced antivirus solutions. Its most valuable feature is storage and automatic backup. You can restore materials from the tool's cloud backup. It is encrypted with authentication."
"The most valuable feature of the solution is that it offers alerts if I get a spam email."
"The solution detects viruses very, very fast."
"The performance is fine."
"It offers diverse features, such as antivirus protection, firewall, identity protection, secure VPN, device backup, password management, parental controls, and performance optimization."
"The most valuable feature of Norton 360 has been its robust notification system."
 

Cons

"Cortex XDR by Palo Alto Networks is a strong tool, but it is true that digesting information sometimes makes the tool go a little bit slower."
"The solution should force customers to integrate with network traffic to see the full benefits of XDR."
"Limited remote connection."
"This product has not improved my organization - in fact, we are in the process of moving back to another product as a result of Cortex's horrible impact on system performance."
"Enhancing UI simplicity and playbook flexibility are areas that could benefit from more low-code automation options for smoother integrations."
"Being able to filter the events to see those that are related to the actual alert would save time spent by the engineer."
"In general, the price could be more competitive."
"Cortex XDR by Palo Alto Networks could improve by offering remote management. It would be useful to look at the client's issue to fix it."
"The product must make the interface a little more user-friendly."
"rom my experience interacting with the primary or the central administrative console, it's quite complex. You would need a fair bit of technical experience to set it up, implement and maintain it. That would be one area for improvement."
"The product does not do a lot of reporting on what it is taking care of. Enhanced reporting would be a welcome improvement."
"The OPTICS component could be made more user-friendly with respect to giving people more information."
"I would not rate this solution in the top five for things like presenting information, or ease of use."
"I'd like them to do software distribution too, but they said that that's architecturally not at the product line."
"The solution should implement AI in the product."
"Making the dashboards a bit modern to make them easier to search would also be helpful."
"The product should be improved with more storage. Though included in its price, the tool's auto VPN doesn't work at times."
"The solution’s stability could be improved."
"The tool should be easily available in the market and should be cheaper."
"The tool's price is an area of concern where improvements are required."
"One area where Norton 360 could improve is the constant push for upselling."
"The updates must be less frequent."
"There's a need for enhanced security measures."
"Norton 360’s features for device optimization could be better."
 

Pricing and Cost Advice

"Licensing for Palo Alto Networks Cortex XDR can be costly, especially when it comes to a hundred users. A license is required for each user, and the subscription must be renewed on a yearly basis."
"If one wishes to work with another team or large number of users at a future point, he must purchase a license for them."
"Compared to CrowdStrike, Cortex XDR is an expensive solution."
"It is "expensive" and flexible."
"The solution is expensive. It's pricing is on a yearly-basis."
"It has a yearly renewal."
"It's way too expensive, but security is expensive. You pay for your licensing, and then you pay for someone to monitor the stuff."
"The price of the solution is high for the license and in general."
"The initial end-point cost may seem a little high (~$55/device/year) but when you look at the total peace of mind that the solution provides, with no reboots for updates, and negligible performance impact, it is well worth it."
"Currently, we have competitive pricing for Cylance, which is affordable enough to consider."
"The tool is not that expensive."
"CylancePROTECT's pricing is reasonable, at about €18 per user, per year."
"The monthly fee is $55 USD per user."
"This cost of the license is approximately $5 USD monthly per user."
"Our licensing cost for the solution is around $4,000 for six months. There are no costs in addition to the standard licensing fees."
"The license price for this solution could be better. It's on the expensive side."
"It is an inexpensive product. We purchase its yearly license."
"The tool has a yearly licensing."
"The price is fairly acceptable."
"The solution is cost-effective."
"On a scale of one to ten, if ten is the most expensive and one is the cheapest, I rate the price as nine."
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Top Industries

By visitors reading reviews
Construction Company
12%
Outsourcing Company
10%
Comms Service Provider
10%
Financial Services Firm
10%
Construction Company
12%
Outsourcing Company
8%
Comms Service Provider
7%
Manufacturing Company
7%
Comms Service Provider
12%
Manufacturing Company
9%
Healthcare Company
8%
Construction Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business46
Midsize Enterprise21
Large Enterprise54
By reviewers
Company SizeCount
Small Business33
Midsize Enterprise5
Large Enterprise14
By reviewers
Company SizeCount
Small Business9
Large Enterprise2
 

Questions from the Community

Cortex XDR by Palo Alto vs. Sentinel One
Cortex XDR by Palo Alto vs. SentinelOne SentinelOne offers very detailed specifics with regard to risks or attacks. ...
Comparing CrowdStrike Falcon to Cortex XDR (Palo Alto)
Cortex XDR by Palo Alto vs. CrowdStrike Falcon Both Cortex XDR and Crowd Strike Falcon offer cloud-based solutions th...
How is Cortex XDR compared with Microsoft Defender?
Microsoft Defender for Endpoint is a cloud-delivered endpoint security solution. The tool reduces the attack surface,...
What is your experience regarding pricing and costs for Blackberry Protect?
The price is reasonable for us at the moment. I rate the overall solution an eight out of ten.
What needs improvement with Blackberry Protect?
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we conta...
What is your primary use case for Blackberry Protect?
I am using CylancePROTECT as an active learning algorithm. We installed it on almost 20,000 servers and virtual machi...
What is your experience regarding pricing and costs for Norton 360?
I have a yearly licensing plan. The cost is not that high. The solution is cost-effective.
What is your primary use case for Norton 360?
I use the solution for the general protection of my computer. It runs in the background.
 

Also Known As

Cyvera, Cortex XDR, Palo Alto Networks Traps
Blackberry Protect
No data available
 

Overview

 

Sample Customers

CBI Health Group, University Honda, VakifBank
Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit
Information Not Available
Find out what your peers are saying about BlackBerry Cylance Cybersecurity vs. Norton Small Business and other solutions. Updated: August 2026.
909,948 professionals have used our research since 2012.