Executive SummaryUpdated on Jul 13, 2025
Microsoft Defender for Business and Norton Small Business compete in the business security software category. Microsoft Defender has the upper hand with its deep integration into the Microsoft ecosystem, making it more suitable for businesses already using Microsoft products.
Features: Microsoft Defender for Business offers system-hardening policies, sensitive vulnerability checking, and seamless integration with Microsoft tools. It provides robust threat detection, predictive AI analysis, and utilizes a central console for scalable protection. Norton Small Business includes comprehensive antivirus and firewall capabilities, identity protection, and a user-friendly security solution with diverse features such as a secure VPN and robust notification systems.
Room for Improvement: Microsoft Defender needs enhancements in reporting and URL filtering mechanisms, improvements in proactive threat protection, and better response times from the support system. Norton Small Business should address frequent upsell notifications, slow cloud backup speeds, and stability issues, with a focus on refining push strategies and enhancing backup efficiency.
Ease of Deployment and Customer Service: Microsoft Defender supports diverse deployment environments such as hybrid and public clouds, although it faces criticism for slow and hard-to-reach technical support. Norton supports public and private cloud options with generally positive feedback on technical support but should reduce sales pitches and improve problem resolution. Microsoft Defender is more equipped for broader deployment but struggles with technical assistance, while Norton offers a simpler deployment experience and slightly better customer service.
Pricing and ROI: Microsoft Defender for Business, bundled with Microsoft 365, provides competitive pricing though it can be high for small businesses, offering good ROI through feature consolidation. Norton Small Business is less expensive with straightforward licensing options, offering cost-effectiveness although upsells can increase expenses. Defender is ideal for companies integrated with Microsoft, while Norton offers a clear cost structure, both enhancing productivity and security improvements.
