Bizagi and HCL Domino compete in the business process management and integration software market. Bizagi seems to have the upper hand with its process modeling and BPMN 2.0 compliance, making it highly adaptable and easy to learn for users.
Features: Bizagi is praised for its automation capabilities, flexibility, and user-friendly process modeling and simulation. It supports BPMN 2.0 compliance and provides impressive integration abilities, enhancing process deployment agility. Users find Bizagi intuitive, simplifying learning and adoption. HCL Domino excels in robust security and stability, offering superior integration across various platforms. It delivers strong performance in email and workflow applications, making it an excellent choice for companies focusing on security and application development.
Room for Improvement: Bizagi users suggest improvements in performance for large processes, streamlined license management, and visual output quality. Concerns about alignment, documentation management, and support responsiveness need addressing, alongside smoother migration processes. HCL Domino requires enhancements in its user interface, better integration with third-party solutions like Microsoft 365, and improvements in handling large-scale operations.
Ease of Deployment and Customer Service: Bizagi provides versatile deployment options, including public and hybrid clouds, adapting to various business needs. However, support response times can be slow, with users sometimes relying on community resources. HCL Domino offers primarily on-premises deployment, backed by strong customer service and technical support. Customers desire faster response times and user interface improvements.
Pricing and ROI: Bizagi's pricing model is appreciated for its free version, appealing to small businesses. Despite recent price increases, it offers significant ROI by reducing the time between ideas and implementation. HCL Domino presents competitive per-user pricing suitable for larger organizations. It provides substantial ROI through a stable and secure platform, although its fees may be higher than some competitors.
The toolset is very intuitive, so we didn’t need to contact their support much.
We cannot expect major customer support.
There is no direct scalability option.
If I rate scalability from one to ten, I would probably give it a six.
The decision map could be improved to allow more than three options at a decision point.
For more mature environments, the integration to live systems is lacking, which affects its applicability.
Reporting capabilities can be improved more, and community support should be increased.
In-line editing of documents and a document viewer are functionalities that would be beneficial.
It was less expensive than some of the other tools.
The Notes client is very expensive, costing around $105 per client.
It is open source.
Bizagi is very simple and easy to use, which I find most valuable.
The user interface is very good, making it easy for business people to understand.
Its hybrid nature allows the use of both web-based applications and Notes client-based applications.
| Product | Market Share (%) |
|---|---|
| Bizagi | 2.1% |
| HCL Domino | 0.9% |
| Other | 97.0% |
| Company Size | Count |
|---|---|
| Small Business | 42 |
| Midsize Enterprise | 16 |
| Large Enterprise | 36 |
| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 3 |
| Large Enterprise | 2 |
Bizagi’s industry-leading low-code process automation platform connects people, applications, robots, and information. As the most business-friendly and flexible solution on the market, Bizagi enables true collaboration between business and IT, delivering faster adoption and success. Fuelled by a community of 1 million users, Bizagi powers over 1,000 organizations worldwide including Adidas, BAE Systems, and Old Mutual. For more information visit www.bizagi.com
HCL Domino (formerly IBM Domino) is a secure, enterprise-grade, application development platform. From IT to business, HCL Domino is the only low to pro-code application development platform that allows your business to build robust applications to solve workflow and process challenges fast. HCL Domino powers businesses around the world with 15,000 customers and 10 million apps built on our platform. HCL Domino has always been a secure, rock-solid, and proven solution.
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