BigPanda vs Zabbix comparison

BigPanda and Zabbix are both solutions in the IT Infrastructure Monitoring category. BigPanda is ranked #23 with an average rating of 8.3, while Zabbix is ranked #1 with an average rating of 8.7. BigPanda holds a 0.6% mindshare in IM, compared to Zabbix’s 5.2% mindshare. Additionally, 84% of BigPanda users are willing to recommend the solution, compared to 95% of Zabbix users who would recommend it.

BigPanda

Read 19 BigPanda reviews

3,607 Views
1,912 Comparison Views

84% willing to recommend

Zabbix

Read 108 Zabbix reviews

29,961 Views
15,280 Comparison Views

95% willing to recommend

BigPanda

Zabbix

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Executive SummaryUpdated on Oct 9, 2024

Zabbix and BigPanda are significant players in the monitoring and incident management category. Zabbix may hold an advantage in feature-rich monitoring functionality, while BigPanda stands out for its user-friendly interface and integration capabilities.

Features: Zabbix offers a no-cost comprehensive feature set, including automated network discovery and extensive customization. Users value its flexibility and scalability. BigPanda is known for its alert deduplication and correlation, vital for reducing noise and enhancing incident response, alongside its effective API integrations.

Room for Improvement: Zabbix could enhance reporting capabilities, ease of use for non-technical users, and predictive trending. It also faces challenges due to a complex UI and limited built-in security features. BigPanda's event correlation and automation capabilities could improve, as well as its integration with configuration management, and refinement of its UI and dashboard display.

Ease of Deployment and Customer Service: Zabbix is mainly deployed on-premises, supported by extensive community backing. Users note time zone challenges with support. BigPanda fits hybrid and public cloud environments with straightforward integrations, though deployment may require external support. Both benefit from strong community support, with Zabbix focusing more on open-source contributions.

Pricing and ROI: Zabbix is completely open-source, offering a cost-effective solution with no licensing fees, providing significant ROI for enterprises. BigPanda, while priced moderately, may include additional costs due to its licensing, yet remains cheaper than some alternatives. Its pricing aligns with its strong alert and incident management features.

To learn more, read our detailed BigPanda vs. Zabbix Report (Updated: April 2026).

Buyer's Guide

BigPanda vs. Zabbix

April 2026

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Helped 892,868 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

5.5

BigPanda offers efficiency benefits for managing over 10,000 events weekly, saving time and resources compared to tools like Netcool.

Sentiment score

6.9

Zabbix is praised for being cost-effective and scalable, minimizing downtime, and eliminating high licensing fees for enterprises.

BigPanda offers significant time-saving, cost-saving, and resource-saving benefits.

reviewer2691138

Technical Lead

BigPanda saves time with its advanced features and manages large environments while requiring fewer resources compared to our previous tool, Netcool.

CHANTI BANOTH

Software Engineer at Trianz

For more quotes and insights, download the BigPanda report

No quotes available

For more quotes and insights, download the Zabbix report

Customer Service

Sentiment score

6.5

BigPanda's customer service is responsive and helpful, with noted inconsistencies like slow emails and no phone support.

Sentiment score

6.8

Zabbix support is well-regarded, with strong community forums, responsive staff, and effective local partners aiding various user needs.

If BigPanda can consistently provide such competent contacts, I would rate the support ten out of ten, otherwise, it is an eight out of ten.

Atharva Jagdale

Engineer - Cloud and Infrastructure Services at a tech vendor with 10,001+ employees

Companies like CoreLogix, which is a log platform, achieve ten out of ten due to their responsiveness.

Michael Wenn

CEO / Co-Founder at Aiops ltd

For technical support, we have only had to address password resets and alert mismatching.

reviewer2691138

Technical Lead

For more quotes and insights, download the BigPanda report

It is so straightforward that I have never had to use the support.

AdilRajput

CTO at Oic

For more quotes and insights, download the Zabbix report

Scalability Issues

Sentiment score

7.2

BigPanda is scalable and integrates well, although experiences vary based on configuration efforts and peak time performance.

Sentiment score

6.9

Zabbix offers scalable, flexible monitoring with cost efficiency, though complex scaling and database management may require improvements for large deployments.

It handles large volumes of alerts without limitations.

Sneha Vigneshwari

Works

We manage a large environment with over 50,000 servers and various monitoring tools like Dynatrace, New Relic, Splunk, Nagios, and Datadog.

CHANTI BANOTH

Software Engineer at Trianz

I rate the scalability of BigPanda at eight.

RajneeshKumar3

Manager Observability at ICE

For more quotes and insights, download the BigPanda report

Zabbix is very scalable and lightweight.

AdilRajput

CTO at Oic

Zabbix has high scalability.

IgorKabish

CTO at Four Nine Agency

I would rate its scalability ten out of ten.

B Ahmed

Manager, Information Technology Zara & Inditex at Cenomi

For more quotes and insights, download the Zabbix report

Stability Issues

Sentiment score

7.5

BigPanda is stable with minimal downtime and effective incident management, though occasional service interruptions are promptly addressed.

Sentiment score

7.4

Zabbix is generally stable and reliable, requiring minimal resources, though occasional issues may arise from external factors.

BigPanda is now stable.

Sneha Vigneshwari

Works

I would rate the availability of BigPanda at nine because it's almost 99.99% available.

RajneeshKumar3

Manager Observability at ICE

However, when handling critical traffic, the BigPanda site can slow down, which we manage with a load balancer.

CHANTI BANOTH

Software Engineer at Trianz

For more quotes and insights, download the BigPanda report

Zabbix is very scalable and lightweight.

AdilRajput

CTO at Oic

Zabbix is quite stable, and we haven't had any problems with Zabbix itself.

IgorKabish

CTO at Four Nine Agency

I think the stability of Zabbix is around five to six on a scale of ten, where ten is the best and one is the worst.

KamranBhatti

Network Engineer at a computer software company with 11-50 employees

For more quotes and insights, download the Zabbix report

Room For Improvement

BigPanda requires enhancements in analytics, usability, integration, UI, and cost while improving accuracy, dashboards, and multi-cloud observability.

Zabbix needs user interface, reporting, and dashboard improvements, plus better configuration, automation, documentation, scalability, and advanced monitoring features.

A 'deep dive' analysis feature would be appreciated to give detailed insights such as CPU usage and disk space analysis.

Sneha Vigneshwari

Works

It would be beneficial if BigPanda leveraged AI to solve critical issues related to editing and sending alerts based on enrichment mapping files.

CHANTI BANOTH

Software Engineer at Trianz

If BigPanda could integrate AI, it would enhance the platform significantly by offering chatbot functionality within the BigPanda UI.

Atharva Jagdale

Engineer - Cloud and Infrastructure Services at a tech vendor with 10,001+ employees

For more quotes and insights, download the BigPanda report

The only issue I can note is that it's Linux-based, and Linux documentation is not the best.

AdilRajput

CTO at Oic

The potential and customization is a little difficult because you have to learn scripts.

KamranBhatti

Network Engineer at a computer software company with 11-50 employees

For more quotes and insights, download the Zabbix report

Setup Cost

BigPanda offers cost-effective pricing at $200,000 annually, providing flexibility and competitive advantages for high-growth companies.

Zabbix is praised for being a free, open-source solution with optional low-cost support, attracting enterprise users.

The pricing for BigPanda is reasonable compared to other event management tools, given its advantages.

CHANTI BANOTH

Software Engineer at Trianz

For more quotes and insights, download the BigPanda report

Zabbix is providing everything free of cost.

KamranBhatti

Network Engineer at a computer software company with 11-50 employees

It is literally free.

AdilRajput

CTO at Oic

For more quotes and insights, download the Zabbix report

Valuable Features

BigPanda streamlines incident management with AI-driven alert deduplication, offering seamless integration and enhancing real-time incident resolution.

Zabbix offers open-source flexibility, scalability, automated monitoring, diverse integrations, and adaptability for complex infrastructures with strong community support.

Its automation has significantly improved incident response times, reducing the process to within one minute.

Sneha Vigneshwari

Works

It can correlate multiple issues within a single device, create a single incident, and thus reduce noise and provide faster resolution.

RajneeshKumar3

Manager Observability at ICE

BigPanda improves service reliability with instant resolution, increased uptime, and reduced mean time to resolution, thus enhancing service quality.

reviewer2691138

Technical Lead

For more quotes and insights, download the BigPanda report

If disk usage surpasses a threshold, say 70%, I receive alerts and can take proactive action.

AdilRajput

CTO at Oic

Zabbix has a lot of features, including monitoring, status updates, and collecting information telemetry from storages and servers as well.

IgorKabish

CTO at Four Nine Agency

Zabbix is Linux-based open-source software, and the main use case is to reduce costs.

SaurabhYadav5

Network Engineer at Ogma Consulting

For more quotes and insights, download the Zabbix report

Categories and Ranking

BigPanda

Ranking in IT Infrastructure Monitoring

23rd

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (10th), AIOps (9th)

Zabbix

Ranking in IT Infrastructure Monitoring

1st

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

108

Ranking in other categories

Application Performance Monitoring (APM) and Observability (9th), Network Monitoring Software (1st), Server Monitoring (1st), Cloud Monitoring Software (2nd)

Mindshare comparison

As of May 2026, in the IT Infrastructure Monitoring category, the mindshare of BigPanda is 0.6%, down from 0.9% compared to the previous year. The mindshare of Zabbix is 5.2%, down from 13.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
Zabbix	5.2%
BigPanda	0.6%
Other	94.2%

IT Infrastructure Monitoring

Featured Reviews

Michael Wenn

CEO / Co-Founder at Aiops ltd

Automated incident workflows have reduced alert noise and now improve response efficiency

In my opinion, the best feature of BigPanda is its speed in terms of deployment. It has very strong integration with all of the major platforms and workflows that organizations need. The biggest customers are enterprises like HSBC and Barclays. Implementing something effective for them that dramatically reduces meantime to repair and the number of incidents is substantially difficult, as projects can often extend three years with very small results. BigPanda is different; it is a tool relied on by many enterprises, fitting over existing toolsets rather than trying to replace them, which makes it non-competitive to many existing alerts and monitoring tools. It enhances existing systems to provide actionable intelligence for business solutions.

Read full review

KamranBhatti

Network Engineer at a computer software company with 11-50 employees

Helps reduce response time but has room to improve customization complexity

We are not working on simple standalone solutions like Kaspersky DDoS Protection or Hybrid Cloud Security. Once you understand Zabbix, then it is easy to customize those web pages and graphs for our customer use. It is fully automated to your requirements. Zabbix is working fine with no issues, and I am satisfied with it. We have combined Zabbix and SolarWinds. The integration works fine, and it is easy to integrate Zabbix with the IT environment. We were trying to purchase MDR (Managed Detection and Response), but we are not working on that. I don't have real experience with MDR. We are using Falcon software for that. We are working with Falcon Complete, not with Sandbox. We are not using Kaspersky for business or cloud protection. For that, we are using Zabbix CrowdStrike Falcon Complete solution. I have given this review an overall rating of 8.

Read full review

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

Read full review

Top Industries

By visitors reading reviews

Financial Services Firm

25%

Manufacturing Company

Healthcare Company

Outsourcing Company

Computer Software Company

11%

Financial Services Firm

11%

Comms Service Provider

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Large Enterprise	11

By reviewers
Company Size	Count
Small Business	56
Midsize Enterprise	23
Large Enterprise	34

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What is your experience regarding pricing and costs for BigPanda?

The pricing of BigPanda includes considerations for pricing, licensing, and setup costs of the solution.

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What needs improvement with BigPanda?

There is room for improvement in BigPanda, and I believe they are fixing this. Agentic operations exist in these types of tools, and companies are catching up. Logic Monitor has a slightly differen...

See all answers

What do you like most about Zabbix?

The template system in Zabbix is very beneficial as it saves time in configuration.

See all answers

What is your experience regarding pricing and costs for Zabbix?

I think Zabbix is economical, whereas SolarWinds is expensive. SolarWinds has a lot of secure features, but Zabbix is providing everything free of cost. Zabbix is economical, and you can install it...

See all answers

What needs improvement with Zabbix?

The potential and customization is a little difficult because you have to learn scripts. I think Zabbix needs to improve the customization better. At present, I am satisfied with the functionality ...

See all answers

Comparisons

PagerDuty Operations Cloud vs BigPanda

Compared 12% of the time

Moogsoft vs BigPanda

Compared 8% of the time

Splunk ITSI (IT Service Intelligence) vs BigPanda

Compared 6% of the time

ServiceNow vs BigPanda

Compared 6% of the time

Datadog vs BigPanda

Compared 3% of the time

More BigPanda Competitors

Checkmk vs Zabbix

Compared 4% of the time

LibreNMS vs Zabbix

Compared 3% of the time

Nagios XI vs Zabbix

Compared 3% of the time

Icinga vs Zabbix

Compared 3% of the time

Centreon vs Zabbix

Compared 3% of the time

More Zabbix Competitors

Product Reports

Buyer's Guide

BigPanda

May 2026

Download BigPanda product report

Buyer's Guide

Zabbix

April 2026

Download Zabbix product report

Overview

BigPanda enhances incident management through root cause analysis, alert deduplication, and event correlation. The AI-driven platform is designed for environments with high alert volumes, providing insights for data-driven decisions and seamless integration with tools like ServiceNow and Teams.

BigPanda addresses the complexities of incident management by offering an AI-focused approach to anomaly detection. Automation improves response times, while unified analytics supports informed decision-making. Despite AI integration and usability needing enhancement, the platform simplifies observability and ticketing through integrations with New Relic and Slack. Features like enrichment mapping and unified search improve functionality, though reporting and visualization aspects require development.

What are the key features of BigPanda?

Root Cause Analysis: Efficient identification of the sources of incidents.
Alert Deduplication: Reduces alert noise by consolidating duplicates.
Event Correlation: Connects related alerts for easier incident management.
Automation: Streamlines processes for faster response times.
Seamless Integration: Connects with tools like ServiceNow and Teams.

What benefits or ROI can users find in reviews?

Increased Efficiency: Automates incident management tasks.
Operational Insights: Provides valuable analytics for strategic decisions.
Improved Collaboration: Integrates notifications with Slack and other platforms.
Reduced Alert Fatigue: Deduplication and suppression improve focus on critical issues.

BigPanda is widely implemented in industries focusing on observability and predictive analysis, providing efficient alert processing and incident management. Users utilize its capabilities to seamlessly integrate with solutions like Dynatrace, particularly in environments that handle high volumes of alerts, ensuring effective notification delivery through various platforms.

BigPanda

Zabbix is an open-source monitoring software that provides real-time monitoring and alerting for servers, networks, applications, and services.

It offers a wide range of features including data collection, visualization, and reporting.

With its user-friendly interface and customizable dashboards, Zabbix helps organizations ensure the availability and performance of their IT infrastructure.

Zabbix

Sample Customers

Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process

1. IBM 2. Dell 3. Cisco 4. HP 5. Oracle 6. Microsoft 7. Amazon 8. Google 9. Facebook 10. Twitter 11. LinkedIn 12. Netflix 13. Adobe 14. VMware 15. Salesforce 16. SAP 17. Intel 18. AT&T 19. Verizon 20. T-Mobile 21. Vodafone 22. Ericsson 23. Nokia 24. Siemens 25. General Electric 26. Honeywell 27. Philips 28. Sony 29. Samsung 30. LG 31. Panasonic 32. Toshiba

Buyer's Guide

BigPanda vs. Zabbix

April 2026

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