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BigPanda vs Splunk Enterprise Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
BigPanda optimizes operations with significant savings and efficiency for managing over 10,000 weekly events, outperforming tools like Netcool.
Sentiment score
7.9
Splunk Enterprise enhances ROI by improving security, simplifying data management, and reducing costs with efficient search capabilities.
BigPanda offers significant time-saving, cost-saving, and resource-saving benefits.
BigPanda saves time with its advanced features and manages large environments while requiring fewer resources compared to our previous tool, Netcool.
Splunk Enterprise Platform saves approximately 20 to 30 percent of my time without having to perform different actions separately.
 

Customer Service

Sentiment score
6.6
BigPanda's customer service is usually responsive and effective, though communication delays and variability in experiences are noted.
Sentiment score
6.6
Users have mixed opinions on Splunk's support, praising accessibility but noting delays and reliance on community solutions.
If BigPanda can consistently provide such competent contacts, I would rate the support ten out of ten, otherwise, it is an eight out of ten.
For technical support, we have only had to address password resets and alert mismatching.
Their collaboration was good, and I would rate them nine out of ten.
 

Scalability Issues

Sentiment score
7.0
BigPanda is praised for scalability and integration, with minor licensing concerns and varied experiences with server management.
Sentiment score
7.9
Splunk Enterprise is highly scalable, handling large data volumes with minimal maintenance, and features effective automation and clustering.
It handles large volumes of alerts without limitations.
We manage a large environment with over 50,000 servers and various monitoring tools like Dynatrace, New Relic, Splunk, Nagios, and Datadog.
I rate the scalability of BigPanda at eight.
Some products can automatically scale, but Splunk requires manual configuration changes to achieve scale, which is slightly outdated compared to modern technologies.
Splunk Enterprise Platform is scalable to some extent, which is acceptable.
 

Stability Issues

Sentiment score
7.4
BigPanda is highly stable with minimal issues, reliable alerts, and efficient incident management, despite occasional slowdowns during heavy traffic.
Sentiment score
8.3
Splunk Enterprise Platform is praised for its stability, reliability, and efficient performance, with minor issues quickly resolved.
BigPanda is now stable.
I would rate the availability of BigPanda at nine because it's almost 99.99% available.
However, when handling critical traffic, the BigPanda site can slow down, which we manage with a load balancer.
It requires managing configuration files and processing operations manually, limiting its auto-scaling capabilities.
 

Room For Improvement

BigPanda requires enhancement in AI integration, interface design, reporting, observability, and automation to improve user experience and reduce costs.
Splunk Enterprise offers powerful features but needs improvements in usability, cost, support, and handling large data volumes.
A 'deep dive' analysis feature would be appreciated to give detailed insights such as CPU usage and disk space analysis.
It would be beneficial if BigPanda leveraged AI to solve critical issues related to editing and sending alerts based on enrichment mapping files.
If BigPanda could integrate AI, it would enhance the platform significantly by offering chatbot functionality within the BigPanda UI.
The deep learning capabilities need enhancing, especially on Splunk Cloud, where customers find it challenging to use deep learning tools without setting up backend computing resources.
It is complex for inexperienced cybersecurity engineers and requires experienced personnel to handle it effectively.
I feel this can be improved in terms of performance.
 

Setup Cost

BigPanda offers flexible pricing appealing to enterprises with mid-range costs, seen as more affordable than competitors.
Splunk Enterprise is often seen as expensive, with high costs impacting small businesses, despite available discounts and flexible options.
The pricing for BigPanda is reasonable compared to other event management tools, given its advantages.
The pricing model is based on ingesting data sizes, not user count, and includes a free tier for up to 500 MB of daily data.
Splunk Enterprise Platform is expensive.
 

Valuable Features

BigPanda enhances incident response with alert deduplication, platform integration, AI/ML, and custom dashboards for improved service reliability.
Splunk Enterprise excels in data manipulation, real-time monitoring, and analytics with a user-friendly interface for compliance and integration.
Its automation has significantly improved incident response times, reducing the process to within one minute.
It can correlate multiple issues within a single device, create a single incident, and thus reduce noise and provide faster resolution.
BigPanda improves service reliability with instant resolution, increased uptime, and reduced mean time to resolution, thus enhancing service quality.
The features that have proven most effective for real-time data analysis include parts of the platform and its automation capabilities.
One valuable feature of Splunk Enterprise Platform is citizen programming, which allows users to manage and compute huge stream-based datasets easily using SPL language.
It saves time by allowing me to perform actions on a single platform instead of managing them separately.
 

Categories and Ranking

BigPanda
Ranking in IT Alerting and Incident Management
8th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
18
Ranking in other categories
IT Infrastructure Monitoring (26th), AIOps (6th)
Splunk Enterprise Platform
Ranking in IT Alerting and Incident Management
5th
Average Rating
8.4
Reviews Sentiment
7.7
Number of Reviews
34
Ranking in other categories
Data Visualization (4th)
 

Mindshare comparison

As of June 2025, in the IT Alerting and Incident Management category, the mindshare of BigPanda is 4.7%, up from 4.6% compared to the previous year. The mindshare of Splunk Enterprise Platform is 1.5%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management
 

Featured Reviews

Ankit-Mathur - PeerSpot reviewer
Offers comprehensive alert monitoring and a user-friendly interface but requires manual validation to provide accurate alerts
For new users, I would advise using BigPanda for its comprehensive alert monitoring and integration with ServiceNow. Its mapping capabilities and user-friendly interface make it valuable for incident analysis and prioritization. As users become more familiar with the tool, its full potential will become apparent, enhancing efficiency and effectiveness over time. It is easy for someone to learn to use BigPanda for the first time. We start with basic examples that everyone can understand, then provide verbal introductions followed by hands-on training over two weeks. We encourage making mistakes and asking questions to ensure understanding. It depends on the trainer's approach, but with proper guidance, anyone can learn effectively. Overall, I would rate BigPanda as a five out of ten. For it to be a perfect ten, it would need to consistently provide accurate alerts without requiring manual validation. This means it should effectively suppress similar incidents, eliminating the need for constant monitoring. Once it reaches this level of reliability, BigPanda would be exceptional.
UzairKhan - PeerSpot reviewer
Delivers financial benefits and operational efficiency with impactful data analytics capabilities
My advice for those looking to implement Splunk Enterprise Platform is to know the product well and have hands-on workshops or create a lab to gain complete knowledge before proceeding. Regarding maintenance, it does not require much as it is on-premises. Overall, I would rate Splunk Enterprise Platform an eight.
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Top Industries

By visitors reading reviews
Financial Services Firm
24%
Computer Software Company
17%
Manufacturing Company
10%
Insurance Company
6%
Hospitality Company
14%
Financial Services Firm
13%
Insurance Company
11%
Healthcare Company
11%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about BigPanda?
One of the most valuable features of BigPanda is its user-friendly interface.
What is your experience regarding pricing and costs for BigPanda?
The pricing for BigPanda is reasonable compared to other event management tools, given its advantages.
What do you like most about Splunk Enterprise Platform?
The most valuable features of the solution are the load balancing technique, the forwarding technique, and SSL certification.
What needs improvement with Splunk Enterprise Platform?
For future updates of Splunk Enterprise Platform, I would like to see integration by GUI. The integration should be improved with the UI.
What is your primary use case for Splunk Enterprise Platform?
The use cases for Splunk Enterprise Platform ( /products/splunk-enterprise-platform-reviews ) vary depending on the specific scenario. Splunk Enterprise Platform ( /products/splunk-enterprise-platf...
 

Overview

 

Sample Customers

Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process
Information Not Available
Find out what your peers are saying about BigPanda vs. Splunk Enterprise Platform and other solutions. Updated: June 2025.
859,129 professionals have used our research since 2012.