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BigFix vs WatchGuard EPDR comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.2
BigFix delivers fast ROI with efficient patch management, improved security, and reduced labor, enhancing efficiency and financial savings.
Sentiment score
3.7
WatchGuard EPDR offers strong ROI through streamlined endpoint management and quick deployment, despite cost concerns in Latin American markets.
I can say that knowing you have a product like WatchGuard EPDR that's working 24/7 to help protect students in a school is good for ROI.
 

Customer Service

Sentiment score
6.5
BigFix provides excellent customer support, with minor first-level inconsistencies, improved overall quality, and valuable community resources.
Sentiment score
6.2
WatchGuard EPDR's customer service is praised for knowledgeable, responsive support with direct developer access and reliable solutions.
On a scale from one to ten, with ten being the highest quality, enterprise support provides timely responses, typically within four to eight hours.
Technical support from HCL is satisfactory unless there are customization requirements.
They create a case, tell me to refer to articles, and if not resolved, they take a remote session to solve the issue.
The technical support from WatchGuard would rate at about an eight on a scale of 1 to 10, where one is the worst technical support and 10 is the best technical support.
Technical support for Panda Adaptive Defense 360 is provided by the reseller, and they also do preventive maintenance yearly.
 

Scalability Issues

Sentiment score
5.7
BigFix excels in scalability, handling deployments from small to large seamlessly, supporting hundreds of thousands of devices efficiently.
Sentiment score
7.6
WatchGuard EPDR is highly rated for scalability, supporting organizations with up to 800 users effectively and efficiently.
BigFix requires some minimum configuration requirements.
WatchGuard EPDR is very competitive regarding its scalability.
 

Stability Issues

Sentiment score
5.9
BigFix is praised for its stability, requiring minimal intervention and maintaining performance during large-scale deployments and external challenges.
Sentiment score
8.3
WatchGuard EPDR is praised for its stability, reliable performance, and efficiency in threat management, meeting user expectations consistently.
It is very stable with no hanging problems.
WatchGuard EPDR is a very stable solution and is not resource intensive.
The stability is approximately a seven to eight out of ten.
 

Room For Improvement

BigFix needs updated documentation, UI improvements, enhanced integration, better patch support, and improved automation and scalability.
WatchGuard EPDR in Latin America is pricey, with limited compatibility and features needing improvement for broader system support.
Building a management console is quick and simple, taking only one to two hours for setup.
BigFix requires some minimum configuration requirements.
In addition to reporting improvements, there should be a feature for application control to allow or disallow certain applications from being executed on endpoints.
An area for improvement would be the software deployment to seamlessly deploy software packages across multiple machines simultaneously.
Panda Adaptive Defense 360 is not compatible with certain network devices like access points, switches, or routers, which would be an area for improvement.
While I can create groups for VPN, SSL, IPSec, and others, I can't make groups for IPs.
 

Setup Cost

BigFix offers flexible, competitive pricing options with various packages and potential discounts, despite additional costs like database licenses.
WatchGuard EPDR is seen as affordable and offers good value, competitively priced against brands like Sophos and Palo Alto XDR.
The pricing is pretty good and now follows a subscription model similar to SolarWinds, making it easier for customers to subscribe and unsubscribe.
It is worth the money and provides good return on investment.
Regarding pricing, I am not sure because I did not compare it with other antivirus; maybe it is pricey.
The pricing is slightly high, but the product quality justifies it.
 

Valuable Features

BigFix is valued for ease, scalability, flexibility, real-time management, integration, single-console efficiency, and wide system adaptability.
WatchGuard EPDR offers zero-trust, AI monitoring, ransomware protection, and integration with firewalls, emphasizing real-time insights and patch management.
BigFix supports something known as Patch Policies, which allows users to define that whenever critical patches are released, they should get evaluated against machines and automatically deploy them.
I use this mainly to capture inventory for IBM products, and as BigFix was part of IBM, it gets easily integrated with IBM solutions.
The BigFix features that have proven most effective include inventory, software delivery, software distribution, software catalog, and both software and hardware management.
The cloud of WatchGuard lets me see all my devices, updating me to minute levels with detailed information, such as patch status and vulnerabilities.
It prevents issues with Trojans and encryption Trojans, providing efficiency in network oversight.
What is really great about Panda Adaptive Defense 360 is its console in the cloud, and it can keep the inventory of software in the PC.
 

Categories and Ranking

BigFix
Ranking in Endpoint Protection Platform (EPP)
26th
Average Rating
8.6
Reviews Sentiment
6.6
Number of Reviews
98
Ranking in other categories
Configuration Management (7th), Patch Management (4th), Unified Endpoint Management (UEM) (5th)
WatchGuard EPDR
Ranking in Endpoint Protection Platform (EPP)
11th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
37
Ranking in other categories
Endpoint Detection and Response (EDR) (14th)
 

Mindshare comparison

As of October 2025, in the Endpoint Protection Platform (EPP) category, the mindshare of BigFix is 1.2%, up from 0.9% compared to the previous year. The mindshare of WatchGuard EPDR is 2.1%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP) Market Share Distribution
ProductMarket Share (%)
WatchGuard EPDR2.1%
BigFix1.2%
Other96.7%
Endpoint Protection Platform (EPP)
 

Featured Reviews

Ravi Khanchandani - PeerSpot reviewer
Long-term partnership improves customer satisfaction and delivers efficient endpoint management
BigFix supports something known as Patch Policies, which allows users to define that whenever critical patches are released, they should get evaluated against machines and automatically deploy them. Their software distribution is very efficient because they use a pull mechanism rather than a push mechanism, allowing each machine to download from the closest repository and install themselves. The same assessment mechanism applies for real-time vulnerability remediation, allowing identification, evaluation, and automatic remediation across machines. Compliance metrics typically measure the patch percentages deployed against the number of endpoints, which could be various device types including virtual machines and mobile devices. Measurements are taken against each device type, looking into compliance percentages for browsers such as Chrome and Edge based on their versions.
PaolaLamura - PeerSpot reviewer
While being easy to manage and create reports, the tool also offers a good UI
I rate the ease of use and management of Panda Adaptive Defense 360 an eight on a scale of one to ten. The tool's ability to provide information about the vulnerability is the most impactful feature of the product that has an impact on our company's security posture. Speaking about scenarios where the solution effectively prevented the security breach, I would say that our company sees how the tool blocks when our customers accidentally click on some malware, after which it quarantines that file. My company makes a playbook with the SOAR tool that Panda Adaptive Defense 360 uses to block and isolate attacks. In our company's system, if there is a big event that occurs, then to block the endpoint, we use SOAR with Panda Adaptive Defense 360 to block and isolate attacks or threats. The solution's real-time monitoring has improved our company's ability to detect threats if we use it in our company with Panda SIEMFeeder. Only if in my company there is a need to do some research, prepare a report, or if we want to change the policy, so it is not very often that we use the visualization part of the tool in our company. The reporting and analytics part of the tool has helped with the decision-making in our company since we combine different kinds of logs and situations from different ingestion logs, and we can configure a specific alert. In my company, we use the tool's data search functionality if required to check the information we need. Presently, our company uses the configuration alert and SIEMFeeder in our system. I rate the tool a nine out of ten.
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Government
10%
Manufacturing Company
9%
Computer Software Company
8%
Computer Software Company
13%
Comms Service Provider
12%
Hospitality Company
6%
Manufacturing Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise12
Large Enterprise66
By reviewers
Company SizeCount
Small Business26
Midsize Enterprise8
Large Enterprise1
 

Questions from the Community

What do you like most about BigFix?
The most valuable features of the solution are Windows patching and the hardware and software inventory.
What is your experience regarding pricing and costs for BigFix?
The pricing is pretty good and now follows a subscription model similar to other major software solutions, making it easier for customers to subscribe and unsubscribe.
What needs improvement with BigFix?
The reporting still needs improvement since customers want specific reporting, such as N-1 month patching reports. In addition to reporting improvements, there should be a feature for application c...
What do you like most about WatchGuard EPDR?
The product's most valuable features are the zero-trust application service and its capability to detect threats and attacks.
What is your experience regarding pricing and costs for WatchGuard EPDR?
I think the pricing is normal because we subscribe for three years. Regarding pricing, I am not sure because I did not compare it with other antivirus; maybe it is pricey.
What needs improvement with WatchGuard EPDR?
I have no idea if I use some automation functions. I can't find any disadvantages; maybe that is because many companies haven't used it. I would prefer to see some features such as AI in antivirus ...
 

Also Known As

Tivoli Endpoint Manager
Panda Adaptive Defense 360
 

Overview

 

Sample Customers

US Foods, Penn State, St Vincent's Health US Foods, Sabadell Bank, SunTrust, Australia Sydney, Stemac, Capgemini, WNS Global Services, Jebsen & Jessen, CenterBeam, Strauss, Christian Hospital Centre, Brit Insurance, Career Education Corporation
Indra, Valea AB, Fineit, Aemcom, Data Solutions INC., Gloucestershire NHS, Golden Star Resources Ltd, Hispania Racing Team, Instituto Dos Museus e da ConserÊo, Escuelas Pias Provincia Emaus, Axiom Housing Association, Municipality of Bjuv, Lesedi Nuclear, Mullsj_ municipality, Eng. skolan Norr AB, Dalakraft AB, Peter Green Haulage Ltd
Find out what your peers are saying about BigFix vs. WatchGuard EPDR and other solutions. Updated: September 2025.
869,566 professionals have used our research since 2012.