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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

BigFix's patch management is highly valued for improving compliance and enhancing security across multiple platforms.
Integration with vulnerability scanners and its unified management console provide a comprehensive approach to vulnerability management.
Automation reduces human error and streamlines patch deployment, significantly decreasing help desk calls.
Scalability allows efficient management of up to 250,000 clients from a single console with multi-platform support.
BigFix offers a robust community support system and extensive documentation, contributing to its reliable and stable performance.

CONS

BigFix needs to improve console speed and avoid the necessity of a large client console.
Limited support is available when creating deployment tasks, and integration of vulnerability management with third-party applications is often necessary.
BigFix faces scalability concerns, needing better support for larger infrastructures, and its backend reporting could use enhancements for improved communication between agents and servers.
Licensing processes and transitions can be cumbersome, requiring server downtime for license updates and improved management.
Technical support inconsistency is an issue, with varying levels of quality in responses, sometimes resulting in delayed or inadequate support.
 

BigFix Pros review quotes

InderjeetSingh4 - PeerSpot reviewer
Administrator at a tech vendor with 10,001+ employees
Jul 4, 2026
BigFix provides tremendous benefits to users and clients and provides a comprehensive view and broad features for users.
Ravi Khanchandani - PeerSpot reviewer
Founder Director at Techsa Services
Sep 1, 2025
BigFix supports something known as Patch Policies, which allows users to define that whenever critical patches are released, they should get evaluated against machines and automatically deploy them.
JC
Technical Director at SYSTEX
Jan 17, 2025
The BigFix features that have proven most effective include inventory, software delivery, software distribution, software catalog, and both software and hardware management.
Learn what your peers think about BigFix. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
908,745 professionals have used our research since 2012.
AM
RPA Developer at Hexaware Technologies Limited
May 14, 2025
I recommend BigFix to others.
Bella Yakoby - PeerSpot reviewer
CEO at Novilis
Aug 12, 2024
We receive the patches automatically, and BigFix spreads them automatically to our endpoints.
MR
Solution Sales Specialist at TD SYNNEX
Feb 10, 2026
BigFix's patch management automation feature is impressive.
Michael-Müller - PeerSpot reviewer
Freelance Senior IT Consultant at smak
Aug 12, 2024
The solution has many useful features; its main advantage is simplicity—you can do everything from one console, regardless of the task, and it supports many operating systems and is scalable to up to 250,000 clients.
JS
Security Administrator at Dev Information Tech Pvt Ltd
Jun 23, 2023
The technical support for BigFix is really amazing.
Doug Piner - PeerSpot reviewer
Security Architect at CDW
Jul 2, 2024
The tool's most valuable features are patching and integration with vulnerability scanners.
ChristianDominguez - PeerSpot reviewer
Global Tech Delivery Lead Win & EUC at Mondelēz International
Jul 4, 2023
I’ve found patching to be the most valuable feature of the solution.
 

BigFix Cons review quotes

InderjeetSingh4 - PeerSpot reviewer
Administrator at a tech vendor with 10,001+ employees
Jul 4, 2026
There is one feature in BigFix called the automation patch policy that requires enhancement.
Ravi Khanchandani - PeerSpot reviewer
Founder Director at Techsa Services
Sep 1, 2025
The reporting still needs improvement since customers want specific reporting, such as N-1 month patching reports.
JC
Technical Director at SYSTEX
Jan 17, 2025
Implementing a business solution with BigFix has some issues, primarily concerning the time required for distribution to clients if there are too many.
Learn what your peers think about BigFix. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
908,745 professionals have used our research since 2012.
AM
RPA Developer at Hexaware Technologies Limited
May 14, 2025
While performing integration, we face many issues with IBM solution. We need detailed information about those issues that can help users to mitigate them.
Bella Yakoby - PeerSpot reviewer
CEO at Novilis
Aug 12, 2024
The look and feel of the system are old-fashioned.
MR
Solution Sales Specialist at TD SYNNEX
Feb 10, 2026
I have concerns about BigFix's pricing, which I find to be slightly on the higher side.
Michael-Müller - PeerSpot reviewer
Freelance Senior IT Consultant at smak
Aug 12, 2024
For improvements, it would be good if BigFix supported more databases. Currently, it only supports DB2 and Microsoft SQL. Adding support for other databases like Oracle would be beneficial.
JS
Security Administrator at Dev Information Tech Pvt Ltd
Jun 23, 2023
One aspect that could be improved is the speed of the console. Sometimes it can be slow, which is something that needs to be addressed.
Doug Piner - PeerSpot reviewer
Security Architect at CDW
Jul 2, 2024
The solution needs to improve console speed. I would like to see one console that does everything. It doesn't need to have a big client console.
ChristianDominguez - PeerSpot reviewer
Global Tech Delivery Lead Win & EUC at Mondelēz International
Jul 4, 2023
The product should become cloud-based. Also, the peer nesting ability of the product is a little backward.