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BigFix pros and cons

Vendor: HCLSoftware

4.3 out of 5

99 reviews
97% willing to recommend

Pros & Cons summary

BigFix enhances patch compliance through automation, supporting Windows and non-Windows clients, improving security for companies with its centralized vulnerability management. Its scalability and support for various operating systems make it ideal for large infrastructures, while robust reporting and software deployment save time. Despite its advantages, high pricing, limited tool integration, database compatibility issues, and inadequate patching for certain platforms are notable drawbacks.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

BigFix is praised for its patch management automation and support for various applications, significantly improving patch compliance for both Windows and non-Windows clients.

Companies benefit from BigFix's centralized and efficient management of vulnerability, patching, and security tasks, enhancing their security posture.

The scalability of BigFix, supporting up to 250,000 clients, provides extensive support for multiple operating systems, making it reliable for large infrastructures.

BigFix's extensive reporting, inventory, and software deployment capabilities contribute to substantial time savings and reduce the resources required for managing IT tasks.

BigFix's support for multiple languages, high-security features, and integration with vulnerability scanners establishes it as a leader in endpoint security.

CONS

Pricing is considered slightly high, especially compared to local currencies.

Integration with existing tools and platforms like vulnerability management systems and service management tools is insufficient.

Multi-tenant and cloud hosting capabilities require improvements.

Support for database systems is limited, lacking broader compatibility such as with Oracle databases.

Patching support for certain platforms, like SLES on IBM pSeries, is inadequate.

BigFix Pros review quotes

Tech Support Staff at a tech company with 51-200 employees

May 3, 2012

The software is dynamic enough that there is very little that you cannot manage remotely.

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Systems Engineer at Carolinas Healthcare System

Mar 22, 2017

Support is very awesome. Every time we have needed something from technical support, they have been on top of everything with a very quick turnaround in the issues that we've had with the product.

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Server Systems Engineer

Mar 26, 2017

I like the overall usage of it; it's easy to use, gives you great visibility into your environment, allows customization of your reports, and offers a community of users from whom you can pull experience and knowledge, which is one of the main advantages of using BigFix.

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IT Specialist with 5,001-10,000 employees

Mar 26, 2017

For me, BigFix is my virtual operator, and the capabilities BigFix actually brings to our servers to do everything.

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IT Security Analyst at a tech services company with 10,001+ employees

Mar 26, 2017

It's great if you're looking for an all-in-one inventory management, patch management and security tool.

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IT Manager at a hospitality company with 10,001+ employees

Mar 26, 2017

We did a proof of concept, looked at the other competitors and after scaling all of them on a matrix, IBM ended up being the best option for us.

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Admin at a tech services company with 10,001+ employees

Mar 26, 2017

It has one central location to manage all the different platforms that we have such as desktop, Windows Servers, Linux Server, Solaris, AIX and zLinux, and it's great to be able to manage them all from one central location.

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Leads Systems Analyst at a transportation company with 10,001+ employees

Mar 26, 2017

Patch management: We've gone from hideous to amazing.

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Senior System Admin at a tech vendor with 1,001-5,000 employees

Mar 26, 2017

Our compliance levels - i.e. our compliance percentage has improved.

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Senior Systems Engineer at a tech vendor with 1,001-5,000 employees

Mar 26, 2017

BigFix allows us to see the data and remediate those vulnerabilities quickly and easily.

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BigFix Cons review quotes

Tech Support Staff at a tech company with 51-200 employees

May 3, 2012

There is limited support or assistance when creating new deployment tasks.

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Systems Engineer at Carolinas Healthcare System

Mar 22, 2017

Dynamic messaging needs improvement because one of the things that we deal with a lot is the messaging when pushing releases out.

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Server Systems Engineer

Mar 26, 2017

It's not perfect, but it's close.

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Free Report: BigFix Reviews and More

Learn what your peers think about BigFix. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.

886,077 professionals have used our research since 2012.

IT Specialist with 5,001-10,000 employees

Mar 26, 2017

We are looking for better images for third-party operations like article databases, for example, other article application servers, and the SAP applications.

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IT Security Analyst at a tech services company with 10,001+ employees

Mar 26, 2017

There is some complexity, a learning curve, but overall it's a great product.

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IT Manager at a hospitality company with 10,001+ employees

Mar 26, 2017

The setup was very complex.

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Admin at a tech services company with 10,001+ employees

Mar 26, 2017

Still, you have to dance around and probably do some voodoo in order to get that data back.

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Leads Systems Analyst at a transportation company with 10,001+ employees

Mar 26, 2017

Technical support depends on who you get. I deal with some amazing support folks, and then I've dealt with some less-than-amazing support folks.

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Senior System Admin at a tech vendor with 1,001-5,000 employees

Mar 26, 2017

The technical support is usually pretty good. However, I had a ticket that stayed open for a couple of weeks which I didn't get a response to, and when we got the response it wasn't really good.

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Senior Systems Engineer at a tech vendor with 1,001-5,000 employees

Mar 26, 2017

The first setup was complex.

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Show 10 more reviews (out of 96)

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