Try our new research platform with insights from 80,000+ expert users

Pros & Cons summary

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.
Get the report

Prominent pros & cons

PROS

BigFix offers pre-packaged support for numerous third-party applications including Adobe, Google, Mozilla, and others.
The patch management feature is highly valuable, supporting a wide range of operating systems and improving compliance.
BigFix is user-friendly and cost-effective compared to other options, with robust community support.
The architecture ensures accurate reporting and has reduced the workload for IT teams from several people to just one.
BigFix facilitates automation in patching and allows for real-time insight into endpoint compliance.

CONS

IBM has not provided support for patch management on SLES on IBM pSeries, only supporting the Intel platform.
Multi-tenant options need improvement for better scalability and functionality.
Pricing is considered too costly, especially with concerns about sub-capacity licensing challenges.
Compatibility with other platforms, such as Linux, could be improved.
Integration with external vulnerability management solutions, like Qualys or Tenable, is necessary.
 

BigFix Pros review quotes

it_user676362 - PeerSpot reviewer
Senior Consultant at a tech services company with 10,001+ employees
Nov 1, 2017
Pre-packaged support for many third-party applications such as Adobe, Google, Mozilla, Sun (Java), WinZip, and others.
it_user687204 - PeerSpot reviewer
BigFix Solution Manager at a manufacturing company with 10,001+ employees
Jun 19, 2017
Software distribution and patch management are the most valuable.
it_user763842 - PeerSpot reviewer
Manager of Outsourcing Projects Department & ISO20000, ISO27001, ISO22301 Management Representative at a tech services company with 501-1,000 employees
Oct 29, 2017
Vulnerability scanning and patch automation.
Learn what your peers think about BigFix. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
879,889 professionals have used our research since 2012.
it_user763848 - PeerSpot reviewer
Project Engineer at a tech services company with 10,001+ employees
Oct 29, 2017
In terms of vulnerability management, it gives tough competition by providing a single management console with multiple benefits.
it_user765255 - PeerSpot reviewer
Senior Desktop Engineer at a tech services company with 501-1,000 employees
Oct 31, 2017
Ability to run custom reports and custom relevance.
it_user765258 - PeerSpot reviewer
Rational Architect, BigFix & MobileFirst Protect Technical Presales at a tech services company with 1,001-5,000 employees
Oct 31, 2017
The architecture for patching and the 100% correct reporting makes BigFix stand apart from other solutions.
Ravi Khanchandani - PeerSpot reviewer
Founder Director at Techsa Services
Apr 10, 2018
Patch Management for a variety of operating systems makes it valuable as we can rely on a single tool for obtaining patch compliance of the entire compute infrastructure.
SrinivasMurthy - PeerSpot reviewer
IT Operations Manager at a tech services company with 10,001+ employees
Dec 26, 2017
Patch management, because it very much improved the patch compliance and has the capability to manage Windows and non-Windows clients.
reviewer932058 - PeerSpot reviewer
AVP, aPaaS Engineer at a financial services firm with 10,001+ employees
Sep 19, 2018
It has plugins development options, which are great.
it_user942999 - PeerSpot reviewer
Talent Acquisition Executive at a consultancy with 1,001-5,000 employees
Nov 6, 2018
The product is less costly when compared to other solutions, and this is a good solid solution for what we have paid.
 

BigFix Cons review quotes

it_user676362 - PeerSpot reviewer
Senior Consultant at a tech services company with 10,001+ employees
Nov 1, 2017
IBM has not focused on the Web Reports capabilities.
it_user687204 - PeerSpot reviewer
BigFix Solution Manager at a manufacturing company with 10,001+ employees
Jun 19, 2017
The console interface is not friendly, and requires training before using it in production.
it_user763842 - PeerSpot reviewer
Manager of Outsourcing Projects Department & ISO20000, ISO27001, ISO22301 Management Representative at a tech services company with 501-1,000 employees
Oct 29, 2017
There is no support for patch management on SLES on IBM pSeries (only the Intel platform is supported).
Learn what your peers think about BigFix. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
879,889 professionals have used our research since 2012.
it_user763848 - PeerSpot reviewer
Project Engineer at a tech services company with 10,001+ employees
Oct 29, 2017
The tool should be more friendly in terms of Web UI and should be having better vulnerability scanning mechanisms so a third-party application is not required to fulfill that aspect.
it_user765255 - PeerSpot reviewer
Senior Desktop Engineer at a tech services company with 501-1,000 employees
Oct 31, 2017
We need a much better multi-tenant option.
it_user765258 - PeerSpot reviewer
Rational Architect, BigFix & MobileFirst Protect Technical Presales at a tech services company with 1,001-5,000 employees
Oct 31, 2017
The new EDR (Endpoint Detection and Response) feature, Detect, is new and still needs a few updates.
Ravi Khanchandani - PeerSpot reviewer
Founder Director at Techsa Services
Apr 10, 2018
Relay selection and availability needs improvement as an incorrect relay selected can cause network chokes.
SrinivasMurthy - PeerSpot reviewer
IT Operations Manager at a tech services company with 10,001+ employees
Dec 26, 2017
Needs to improve Network Access Protection (NAP) technologies to prevent computers with vulnerabilities from gaining access to networks.
reviewer932058 - PeerSpot reviewer
AVP, aPaaS Engineer at a financial services firm with 10,001+ employees
Sep 19, 2018
The product is quite buggy and complicated to use.
it_user942999 - PeerSpot reviewer
Talent Acquisition Executive at a consultancy with 1,001-5,000 employees
Nov 6, 2018
Sometimes there is a lag time for our users.