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BigFix pros and cons

Vendor: HCLSoftware

4.3 out of 5

99 reviews
97% willing to recommend

Pros & Cons summary

BigFix enhances patch compliance through automation, supporting Windows and non-Windows clients, improving security for companies with its centralized vulnerability management. Its scalability and support for various operating systems make it ideal for large infrastructures, while robust reporting and software deployment save time. Despite its advantages, high pricing, limited tool integration, database compatibility issues, and inadequate patching for certain platforms are notable drawbacks.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

BigFix is praised for its patch management automation and support for various applications, significantly improving patch compliance for both Windows and non-Windows clients.

Companies benefit from BigFix's centralized and efficient management of vulnerability, patching, and security tasks, enhancing their security posture.

The scalability of BigFix, supporting up to 250,000 clients, provides extensive support for multiple operating systems, making it reliable for large infrastructures.

BigFix's extensive reporting, inventory, and software deployment capabilities contribute to substantial time savings and reduce the resources required for managing IT tasks.

BigFix's support for multiple languages, high-security features, and integration with vulnerability scanners establishes it as a leader in endpoint security.

CONS

Pricing is considered slightly high, especially compared to local currencies.

Integration with existing tools and platforms like vulnerability management systems and service management tools is insufficient.

Multi-tenant and cloud hosting capabilities require improvements.

Support for database systems is limited, lacking broader compatibility such as with Oracle databases.

Patching support for certain platforms, like SLES on IBM pSeries, is inadequate.

BigFix Pros review quotes

Senior Consultant at a tech services company with 10,001+ employees

Nov 1, 2017

Pre-packaged support for many third-party applications such as Adobe, Google, Mozilla, Sun (Java), WinZip, and others.

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BigFix Solution Manager at a manufacturing company with 10,001+ employees

Jun 19, 2017

Software distribution and patch management are the most valuable.

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Manager of Outsourcing Projects Department & ISO20000, ISO27001, ISO22301 Management Representative at a tech services company with 501-1,000 employees

Oct 29, 2017

Vulnerability scanning and patch automation.

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Project Engineer at a tech services company with 10,001+ employees

Oct 29, 2017

In terms of vulnerability management, it gives tough competition by providing a single management console with multiple benefits.

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Senior Desktop Engineer at a tech services company with 501-1,000 employees

Oct 31, 2017

Ability to run custom reports and custom relevance.

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Rational Architect, BigFix & MobileFirst Protect Technical Presales at a tech services company with 1,001-5,000 employees

Oct 31, 2017

The architecture for patching and the 100% correct reporting makes BigFix stand apart from other solutions.

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Ravi Khanchandani

Founder Director at Techsa Services

Apr 10, 2018

Patch Management for a variety of operating systems makes it valuable as we can rely on a single tool for obtaining patch compliance of the entire compute infrastructure.

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IT Operations Manager at a tech services company with 10,001+ employees

Dec 26, 2017

Patch management, because it very much improved the patch compliance and has the capability to manage Windows and non-Windows clients.

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AVP, aPaaS Engineer at a financial services firm with 10,001+ employees

Sep 19, 2018

It has plugins development options, which are great.

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Talent Acquisition Executive at a consultancy with 1,001-5,000 employees

Nov 6, 2018

The product is less costly when compared to other solutions, and this is a good solid solution for what we have paid.

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BigFix Cons review quotes

Senior Consultant at a tech services company with 10,001+ employees

Nov 1, 2017

IBM has not focused on the Web Reports capabilities.

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BigFix Solution Manager at a manufacturing company with 10,001+ employees

Jun 19, 2017

The console interface is not friendly, and requires training before using it in production.

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Manager of Outsourcing Projects Department & ISO20000, ISO27001, ISO22301 Management Representative at a tech services company with 501-1,000 employees

Oct 29, 2017

There is no support for patch management on SLES on IBM pSeries (only the Intel platform is supported).

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Free Report: BigFix Reviews and More

Learn what your peers think about BigFix. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.

882,637 professionals have used our research since 2012.

Project Engineer at a tech services company with 10,001+ employees

Oct 29, 2017

The tool should be more friendly in terms of Web UI and should be having better vulnerability scanning mechanisms so a third-party application is not required to fulfill that aspect.

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Senior Desktop Engineer at a tech services company with 501-1,000 employees

Oct 31, 2017

We need a much better multi-tenant option.

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Rational Architect, BigFix & MobileFirst Protect Technical Presales at a tech services company with 1,001-5,000 employees

Oct 31, 2017

The new EDR (Endpoint Detection and Response) feature, Detect, is new and still needs a few updates.

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Ravi Khanchandani

Founder Director at Techsa Services

Apr 10, 2018

Relay selection and availability needs improvement as an incorrect relay selected can cause network chokes.

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IT Operations Manager at a tech services company with 10,001+ employees

Dec 26, 2017

Needs to improve Network Access Protection (NAP) technologies to prevent computers with vulnerabilities from gaining access to networks.

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AVP, aPaaS Engineer at a financial services firm with 10,001+ employees

Sep 19, 2018

The product is quite buggy and complicated to use.

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Talent Acquisition Executive at a consultancy with 1,001-5,000 employees

Nov 6, 2018

Sometimes there is a lag time for our users.

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