We performed a comparison between BeyondTrust Remote Support and WALLIX Bastion based on real PeerSpot user reviews.
Find out in this report how the two Privileged Access Management (PAM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."You can't compete with TeamViewer or any other similar products. It's completely in a class of its own."
"It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a pretty secure tool. It is important as far as security is concerned. It is very effective in terms of the support personnel being able to get the job done when they need to. It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done."
"We rarely need support for anything, but when we do, they are on it and always helpful."
"Solution has a good UI."
"Remote sessions are automatically recorded so there is a history of all coding and scripting."
"The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."
"The solution is stable."
"We have the ability to securely assist users remotely with a stable product, which allows for reporting capabilities, SAML authentication, and ServiceNow integration."
"The solution's technical support team is helpful."
"The interface is very simple. It doesn't need any plug-ins, just browsers that are installed at the beginning."
"The support is great. They offer 24/7 support, but the specific level of support depends on your subscription. There's a weekday-only option, and a 24/7 option that covers all days of the week. They also have offices in different regions, including West Africa, so people there can easily get support. There's no need to worry about getting assistance."
"WALLIX Bastion's most valuable feature is the Access Manager because you can use it and access the data center without any client VPN."
"Its video recording capabilities have definitely been key for us."
"I like that it's Linux-based, and you don't need to have separate implementations, extra database licenses, or enterprise licenses. I think because it's Linux-based, it's more seamless than Windows. I also like the access manager, which I think is a super tool. Everything is browser-based, and you don't need a VPN. So, that's a great thing."
"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"Lacks some kind of voice communication option."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"Technical support for this region can be improved."
"It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system."
"The possibility to integrate a chatbot would take this product to the next level."
"It needs better Linux support. We have had issues with Ubuntu specifically."
"For me, the main issue has to do with the system performance itself."
"The password management needs improvement. Management of Access Manager should be improved as well."
"It would be better if I could manage multiple accounts in one place, like CyberArk. With WALLIX, you can only manage one account, and you are given a separate category. You have to click on each connection to do anything. For example, CyberArk might give three options for one connection if you want to have an interactive user-level experience. But with WALLIX, you have to click three times to get that access. Also, the biggest disadvantage of WALLIX is the reporting. I feel like it's very weak in reporting when compared to the other solutions. As a solution, they're good and stable. But they need to make their reports neater and better. Right now, we're going to the console and then pressing buttons every single time."
"Based on my experience as a sales tech person, one area of improvement could be a more unified licensing model."
"The performance of WALLIX Bastion's password manager is very low."
"The product doesn't have behavior analytics. They promised to develop this, but only for the cloud, not for on-premise versions."
"There could be more automation features for the solution."
BeyondTrust Remote Support is ranked 10th in Privileged Access Management (PAM) with 32 reviews while WALLIX Bastion is ranked 9th in Privileged Access Management (PAM) with 7 reviews. BeyondTrust Remote Support is rated 9.0, while WALLIX Bastion is rated 7.8. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of WALLIX Bastion writes "Offers secure identity management, privilege control, access monitoring, and risk reduction through controlled access". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas WALLIX Bastion is most compared with CyberArk Privileged Access Manager, BeyondTrust Privileged Remote Access, Fudo PAM, One Identity Safeguard and Delinea Secret Server. See our BeyondTrust Remote Support vs. WALLIX Bastion report.
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