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What needs improvement with Saviynt?

Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)

Please share with the community what you think needs improvement with Saviynt.

What are its weaknesses? What would you like to see changed in a future version?

PeerSpot user
44 Answers

reviewer1421280 - PeerSpot reviewer
Top 10Real User

As one of the leading IGA (Identity Governance & Administration) products and because of how I see this is the tool, I have to wonder how a client can fully maximize the capabilities of Saviynt. Surely the client needs to understand the tool to some extent. I think it is important that Saviynt services agents help to empower their clients to use their tools in a better way that is not being promoted at this time. One thing — and it could be just a problem in the APEC area — it that there is a lack of resources for independent learning. I have to spend quite a bit of time in the Freshdesk area to study in order to understand a feature, what other people are saying about it, et cetera. I find that I can not really get to understand the features that I am exploring quickly enough and in enough depth. The company I am working for is doing a project with Saviynt. My role is project/BAU (Business as Usual). Once everything is deployed in a proper way, I will be the person running it as a BAU resource. For an example of the learning that is absent, one thing I wonder about is the campaign module. Part of a campaign is to determine a risk score. The risk score is to be determined by the role as far as the entitlement for that role. I was hoping to have some kind of Saviynt-as-a-Service provide best practice governance where they could advise the client on how the risk score can be implemented in the tool. It is not obvious, and they do not provide that guidance. A tool like this can work for the client only if they have that standard governance in place. If not, they will not be able to leverage the experts in the field while working with so many clients. Saviynt has to work for their clients and so does the competition, like SailPoint. These users have different tools to do similar things and they will have a lot of exposure to different use cases. But still, there will be some common ground that should be addressed as standards. Some of those governance questions become very important in order to stay within an expected standard. If Saviynt can provide a framework for working with these standards with their tool, I think that would be quite helpful. Because different people are working together with clients in a company and using different tools, when we are in that situation, people using different tools have to speak the same language. Assuring that product users follow some best practice recommendations can help with that. In turn, we can uplift our standards and policies and strategies to align better with other people doing IGA. It is not really the tool itself, but the way it is introduced to the user or used by the user that is my issue with the product.

reviewer949410 - PeerSpot reviewer
Top 10Consultant

In terms of improvement, it's really just a matter of them getting more mature. It's a relatively new solution and they probably need to streamline a few of the processes as they mature. But there are not too many problems.

Amimesh Anand - PeerSpot reviewer
Top 5LeaderboardReal User

The biggest drawback is that for every change you want to make, you have to go back to them and ask for it. There haven’t got a tool to make modifications. Ideally, we would like to be able to make changes from our side. Saviynt is a very new tool, which makes it difficult to find good people with knowledge about implementing and using it. I think that in four to five years, there will be lots of people with experience in the area. In the future, I would like to see extra certificates included.

reviewer1279758 - PeerSpot reviewer
Real User

I think their interface is one clear area of needed improvement. Also, Saviynt cannot customize based on customer needs. The interface could also be more intuitive to the user.

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