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BetterCloud vs Symantec VIP Access Manager comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BetterCloud
Average Rating
7.0
Reviews Sentiment
7.1
Number of Reviews
2
Ranking in other categories
Data Loss Prevention (DLP) (40th), User Provisioning Software (11th), SaaS Management Platforms (10th)
Symantec VIP Access Manager
Average Rating
8.4
Reviews Sentiment
7.4
Number of Reviews
15
Ranking in other categories
Authentication Systems (12th), Access Management (19th)
 

Mindshare comparison

BetterCloud and Symantec VIP Access Manager aren’t in the same category and serve different purposes. BetterCloud is designed for SaaS Management Platforms and holds a mindshare of 5.1%, up 3.4% compared to last year.
Symantec VIP Access Manager, on the other hand, focuses on Authentication Systems, holds 2.4% mindshare, up 1.7% since last year.
SaaS Management Platforms Mindshare Distribution
ProductMindshare (%)
BetterCloud5.1%
Flexera One8.2%
Zylo7.1%
Other79.6%
SaaS Management Platforms
Authentication Systems Mindshare Distribution
ProductMindshare (%)
Symantec VIP Access Manager2.4%
Microsoft Entra ID7.8%
Okta Platform5.0%
Other84.8%
Authentication Systems
 

Featured Reviews

PaulHeard - PeerSpot reviewer
CIO at a consultancy with 201-500 employees
Experienced easy deployment and stable performance but user support needs improvement
The most valuable features are that BetterCloud had a much more sophisticated workflow management toolset than Google itself. It was easy to build onboarding and offboarding workflows, which could handle the desired complexity versus out-of-the-box Google. BetterCloud allowed us to reallocate storage so all files created by a departing member would get reallocated to the manager, thus retaining access. BetterCloud saved help desk time by automating processes, providing a reasonable return on investment. BetterCloud now offers SaaS platform tracking capabilities, a key, previously missing feature.
Berk Onur - PeerSpot reviewer
Presales Consultant at Cyberwise
With its mobile application, this tool offers a convenient and user-friendly experience to its users
To improve the tool, I think that the solution should consider integrations with other cybersecurity and IT technologies, such as Privileged Access Management and Site Integration. Additionally, the implementation of second-factor authentication via Symantec VIP Access Manager, CyberArk, and Delinea, among other technologies, could be best for the product. While the existing technology is okay, improving the integration capabilities for Symantec VIP Access Manager would benefit the product. I would like to see the solution meet the integration needs at our company. While many cybersecurity solutions can function independently, they often lack integration with our systems due to missed integration points. Improving the solution's integration feature would be beneficial.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"BetterCloud saved help desk time by automating processes, providing a reasonable return on investment."
"You simply cannot use Google Apps without it, so it's a no brainer."
"It offers more platform support, like Apple, Android, and Microsoft."
"The solution has helped to increase staff productivity by approximately a minute."
"Integration with Citrix Access Gateway, Microsoft Office 365 and Single Sign-On (through Symantec Validation and ID Protection Access Manager) has increased the productivity of the employees for accessing resources."
"If you're looking for a fairly lightweight client that works very well for remote access purposes, I think Symantec is definitely a good product."
"It is easy to use."
"In this version 9.1, lots of changes are done for the dashboard, User Store etc."
"After the initial integration, the overall support calls dropped, and customer satisfaction for VPN increased."
"The VPN we are using is good and working quite well."
 

Cons

"The account support team was weak in engagement and communication, contributing to the decision to move to more comprehensive solutions."
"Would love for it to be able to replace our SSO as well as provide connectivity and the same level of automation to our other SaaS products."
"It gets out of sync with Active Directory or whatever it might be, whatever the authentication piece is on Active Directory, and they just reset it on the backend."
"The User Store synchronization part needs to improve. Also, the logs, reports, and dashboard can be improved."
"Our only issue was with user training. The additional challenge was not well received."
"In the next release, I would like the ability to work offline with remote access."
"Geofencing needs improvement."
"The gateway server is a RADIUS server, but it lacks the functionality of returning RADIUS attributes other than those that are required for the gateway to authenticate the users."
"The reporting on the VIP Manager is not correct."
"In my opinion, for this solution, the technical support is not so expert when we talk about integration using the API."
 

Pricing and Cost Advice

Information not available
"Licensing and pricing seems very fair."
"There are additional costs for maintenance."
"I can say that the solution is worth the money."
"There is a one-time setup fee plus the licenses are provided as per the number of users. For SMS and voice calls, the costs are separate."
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Top Industries

By visitors reading reviews
No data available
Comms Service Provider
11%
Construction Company
9%
Manufacturing Company
9%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise2
Large Enterprise10
 

Questions from the Community

What is your experience regarding pricing and costs for BetterCloud?
The real downside was it was a relatively expensive product, and ultimately we removed it as a cost-saving measure.
What needs improvement with BetterCloud?
BetterCloud's support for SaaS management was lacking initially, requiring development of a custom tool to handle some workflow automation. It was also relatively expensive. The account support tea...
What is your primary use case for BetterCloud?
We were using BetterCloud for onboarding and offboarding, particularly managing Google account setup and removal, because we wanted to retain information after people left, and not just have the ac...
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Also Known As

No data available
Symantec VIP
 

Overview

 

Sample Customers

HelloFresh, Oscar Health, Square
Maine Medical Center, Aria S.p.A
Find out what your peers are saying about SailPoint, Flexera, Auvik and others in SaaS Management Platforms. Updated: March 2026.
885,728 professionals have used our research since 2012.