BackupAssist vs Dell NetWorker comparison

BackupAssist and Dell Technologies are both solutions in the Backup and Recovery category. BackupAssist is ranked #59, while Dell Technologies is ranked #10 with an average rating of 7.7. BackupAssist holds a 0.8% mindshare in BRS, compared to Dell Technologies’s 1.2% mindshare. Additionally, 100% of BackupAssist users are willing to recommend the solution, compared to 90% of Dell Technologies users who would recommend it.

BackupAssist

Read 5 BackupAssist reviews

2,344 Views
2,274 Comparison Views

100% willing to recommend

Dell NetWorker

Read 86 Dell NetWorker reviews

7,308 Views
6,723 Comparison Views

90% willing to recommend

BackupAssist

Dell NetWorker

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 11, 2024

Dell NetWorker and BackupAssist compete in the data backup solutions category. Dell NetWorker is seen as having the upper hand for complex environments due to its advanced features and comprehensive support.

Features: Dell NetWorker is praised for its scalability, integration capabilities, and robust data recovery options. Users highlight its ability to handle large amounts of data efficiently. BackupAssist stands out for its straightforward setup, ease of use, and effective backup scheduling.

Room for Improvement: Users of Dell NetWorker suggest enhancements in speed, a more intuitive configuration process, and better reporting tools. BackupAssist users recommend improved customer support response times, expanded cloud storage options, and better documentation.

Ease of Deployment and Customer Service: Dell NetWorker's deployment can be complicated and time-consuming due to its complex architecture. However, its customer service is praised for being responsive and helpful. BackupAssist receives positive feedback for its quick and straightforward deployment process, but its customer service needs improvement according to user feedback.

Pricing and ROI: Dell NetWorker is seen as a more expensive option, but users feel it offers good ROI due to its advanced features and reliability. BackupAssist is considered cost-effective with lower upfront costs, making it accessible for smaller businesses. Its limited features may impact long-term ROI for larger enterprises.

To learn more, read our detailed BackupAssist vs. Dell NetWorker Report (Updated: August 2026).

Buyer's Guide

BackupAssist vs. Dell NetWorker

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BackupAssist

Ranking in Backup and Recovery

59th

Average Rating

8.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

MSP Backup (12th)

Dell NetWorker

Ranking in Backup and Recovery

10th

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2026, in the Backup and Recovery category, the mindshare of BackupAssist is 0.8%, up from 0.3% compared to the previous year. The mindshare of Dell NetWorker is 1.2%, down from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery Mindshare Distribution
Product	Mindshare (%)
Dell NetWorker	1.2%
BackupAssist	0.8%
Other	98.0%

Backup and Recovery

Featured Reviews

RichardMukarakate

Director at Gemini Systems

Provides ransomware protection, does good reporting, and is close to perfect for our use case

The main challenge that I have had with it was no line of support, but I've anyway taken away the Linux machine that I was using. So, I don't need that anymore. I'm migrating my Exchange to the cloud. So, I probably will stop using the exchange backup side of it sometime next year, but the rest of the virtual machines that I have on-premises are very well covered by it. To be able to back up my online Exchange, I know there is a backup in the cloud, but I prefer to have something physical with something on my premises as well. It stopped doing my backups after I did the last update on it.

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RaedHassan

Senior Specialist Backup/Storage at National Bank of Kuwait

Has supported flexible multi-platform backups and improved over time

Regarding the effectiveness of Dell NetWorker in terms of role-based access controls, I have experience with it, but I find it somewhat lacking in flexibility as it offers limited features, and I would rate it around seven out of ten. It is not that there is something wrong with the role-based access controls in Dell NetWorker, but it lacks many permissions or roles to assign, providing options only for administrator or user. To improve Dell NetWorker for the next release, I recommend enhancing flexibility in the policy, allowing selection of multiple options within the same policy, and addressing issues like the DNS lookup dependency to make it more controllable from Dell NetWorker itself rather than relying on other applications. Looking forward, I would like to see improved policy features and a more enhanced GUI, as it is still slow.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Now that we are using the solution, we get notified online when our backups are done."

"We managed to have good backups which were easy to recover, and easy backup of MS Exchange and SQL databases."

"The most valuable features of BackupAssist are ease of use, configure is simple, and more importantly, ease of recovery. If you needed to do a complete system recovery or another recovery it is straightforward."

"I find BackupAssist very convenient to work on and I really like its user interface."

"I have found that the backups are usually very successful."

"I get my reports. It is generally very reliable. Unless there is a major change, it doesn't stop backing up. I've got my server room set up with everything connected to the same power, and I never have power issues or failures of backups because a sub-site has gone off."

"We can configure the notifications themselves so that the right people get the notifications. This is very helpful. It allows key stakeholders to know if backups have happened and to remind each other to check the backups if something is not right."

"What you want is software that can be relied upon at the moment when a server goes down, you can backup simply and reliably, BackupAssist fulfilled this criterion."

More BackupAssist pros

"The solution has minimized the recovery time objective, and the recovery point objective, the RTO and RPO. Most customers are looking for to minimize downtime. The solution has helped ensure this."

"This solution might be a bit complex for an end-user but it's a great solution for a technical person."

"When it was required that data had to be restored for our customer, it was accomplished successfully and this has kept our end users satisfied."

"The support for legacy products is very good."

"It is scalable software. All you need to increase is its RAM and CPU. It's pretty easy."

"Very user-friendly with a good interface."

"This solution is very stable."

"Deduplication is the most valuable feature of this solution."

More Dell NetWorker pros

Cons

"Many solutions become stagnant over time. However, BackupAssist has been consistent in updates but they must continue to innovate and improve to avoid stagnation."

"It stopped doing my backups after I did the last update on it."

"In the future I would like to see more support for Linux."

"One issue I had with this program, was that I couldn't get it to back up my Linux virtual machines."

"The solution needs a dashboard or some form of central control from which you can manage all backups."

"Has a few problems working with snapshots time-outs and failed backups."

"The solution is not easy to administer unless you are very familiar with the product."

"The interface could have a different appearance."

"In older versions, the graphical user interface isn't so good."

"The user interface is hard to use, it should be simplified. There are a lot of web-based management interfaces which they should consider."

"I was very dissatisfied with technical support."

"The UI needs some enhancement to be more user-friendly."

"The installation process should be improved as it is complicated. To connect to a server, it's necessary to install a client on the server, which is challenging."

"NetWorker sometimes has issues with the backup not starting and with connecting to the Oracle servers."

More Dell NetWorker cons

Pricing and Cost Advice

"The cost of the solution is reasonable and there are add-on options that can be purchased. I have used other solutions that are a lot more expensive that are not as good. The ability to get support is very simple and very reasonable from a cost standpoint."

"There's a yearly licensing cost. The costs might be around $2000 USD annually."

"It's on a yearly basis, but I'm not the one who does the licensing on that. I don't have any figures, but it's on a yearly basis, and I believe it's reasonable."

"The product pricing here in Zimbabwe is good, I cannot complain."

"If you purchase Avamar, NetWorker is free with Avamar, for one terabyte license capacity."

"The licensing model can be traditional licensing or capacity-based licensing."

"You have to buy the deduplication software separately from the license."

"The pricing of this solution is very good."

"It is excellent from the pricing point of view. It is free with Data Protection Suite. Similarly, when you purchase Avamar, Dell EMC NetWorker is free with one terabyte license capacity. Its price is very competitive."

"The price is a little on the high side, but it's reliable and provides a good service."

"It's approximate, but I believe we pay around $20-30,000 a month in licensing."

"It is not very expensive and not very cheap."

More Dell NetWorker pricing and cost advice

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Top Industries

By visitors reading reviews

Construction Company

27%

Comms Service Provider

14%

Financial Services Firm

14%

Outsourcing Company

Financial Services Firm

14%

Comms Service Provider

12%

Manufacturing Company

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	33
Large Enterprise	38

Questions from the Community

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What's the difference between Dell EMC Avamar and Dell EMC NetWorker?

From the very beginning, Dell EMC NetWorker considers users and those who might potentially become users. In terms of both pricing and setup, this product offers an experience that is significantly...

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What is your experience regarding pricing and costs for Dell NetWorker?

Regarding the pricing of Dell NetWorker, it depends on the deal or negotiation we have with the vendor, making it reasonable, although I cannot make a definitive decision without knowing the specif...

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What needs improvement with Dell NetWorker?

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Compared 6% of the time

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Compared 12% of the time

Veeam Data Platform vs Dell NetWorker

Compared 9% of the time

Dell Avamar vs Dell NetWorker

Compared 5% of the time

Dell PowerProtect Data Domain vs Dell NetWorker

Compared 5% of the time

Commvault Cloud vs Dell NetWorker

Compared 5% of the time

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Product Reports

Buyer's Guide

BackupAssist

August 2026

Download BackupAssist product report

Buyer's Guide

Dell NetWorker

August 2026

Download Dell NetWorker product report

Also Known As

No data available

NetWorker

Overview

BackupAssist is a versatile backup software offering tape and drive backups, customizable alerts, Exchange and SQL backups with options for network and cloud data storage, including AWS and Wasabi, ensuring data safety and ease of recovery.

BackupAssist provides reliable backup solutions for businesses with its intuitive interface and straightforward recovery process. It supports a range of storage media and offers cloud storage solutions. While consistently updated, it faces compatibility issues with Linux virtual machines and iSCSI connectivity. There's room for improvement in its marketing and a centralized dashboard is needed. Its Exchange backup processes require attention, and it lacks a dedicated support line, impacting user experience. Deployment covers a variety of servers including file and active directory, demonstrating flexibility in server management and backup processes.

What are the important features of BackupAssist?

Versatile Backup Options: Supports tape, drive, and cloud storage solutions including AWS and Wasabi.
Customizable Alerts: Keeps stakeholders informed with adjustable notifications.
Exchange and SQL Support: Provides dedicated support for critical applications.
Ransomware Protection: Incorporates ransomware checks to enhance security.
User-Friendly: Features an easy-to-navigate interface simplifying backup management.

What benefits should users expect in reviews?

Easy Recovery: Ensures straightforward data restoration processes.
Comprehensive Support: Knowledgebase resources aid in troubleshooting and feature evolution.
Reliable Updates: Regular updates promise continuous improvement.
Flexible Cloud Integration: Options for AWS and Wasabi cater to diverse requirements.
Stability During Power Outages: Maintains data integrity when power issues occur.

In industries, BackupAssist is implemented extensively for server backups, particularly in managing Hyper-V hosts to iSCSI devices, covering vast data volumes and supporting numerous virtual machines. It plays a crucial role in backing up essentials like Exchange, databases, payroll systems, and active directory across multiple sectors by providing on-premise and offsite data retention solutions.

BackupAssist

Dell NetWorker offers an intuitive interface, broad compatibility, and strong deduplication capabilities. It's designed for backup and recovery in VMware environments, providing seamless integration with Data Domain and support for large databases.

Focusing on efficient backup and recovery, Dell NetWorker supports physical and virtual servers, ensuring data protection and continuity. It features Client Direct for efficient data handling, automates and centralizes backup tasks, and is known for its robust performance. Some areas of improvement include enhancing deduplication, documentation, reporting, cloud vendor integrations, and third-party storage solutions compatibility. With complex configuration and scaling challenges, it requires skilled personnel for optimal use. Enhanced VMware, Hyper-V, and Microsoft Exchange support is needed, as is improved technical support and stability.

What are Dell NetWorker's key features?

User-friendly interface simplifies management.
Broad compatibility with diverse environments.
Strong deduplication for efficient storage use.
Seamless Data Domain integration.
Client Direct for direct data transfers.
Automated and centralized backup tasks.
Highly scalable to accommodate growing needs.

What benefits and ROI should users consider?

Improved data protection and continuity.
Streamlined backup and recovery processes.
Efficient handling of large data volumes.
Long-term data retention capabilities.
Integration with VMware and Data Domain.
Secure and reliable data management.

Dell NetWorker is implemented across industries like telecommunications, astronomy, and banking, primarily for backup and recovery across physical and virtual servers. Companies utilize it for secure data storage, safeguarding critical systems, and managing sizable databases. Many integrate it with VMware, leveraging its capabilities for data restoration to ensure business continuity.

Dell Technologies

Sample Customers

Monash University, NASA, NYU, Pfizer, RAF Association, Rockwell Colins, University of Arizona, US Department of State, Volvo

Republic Bank, Westgate Resorts, Macquire Cloud Services, Shriners, Panatonni, Qatar Islamic Bank, Eurosport

Buyer's Guide

BackupAssist vs. Dell NetWorker

August 2026

Free Report: BackupAssist vs. Dell NetWorker

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