We performed a comparison between AWS Control Tower and Freshservice based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It aligns well with the customer's needs and it ultimately fosters a strong customer-company relationship."
"Security is the most valuable feature of Control Tower."
"The most significant benefit of Control Tower is its capability to align with our organization's standards."
"AWS Control Tower helps companies save costs."
"It provides centralized solutions for all AWS accounts in one place, customized to meet the organization's specific needs."
"The solution's initial setup was easy for me."
"It is incredibly user-friendly and functions seamlessly."
"The most intriguing feature is the automatic generation of user accounts. Leveraging Active Directory and global company settings, AWS Cloud Tower enables the creation of AWS user accounts based on job descriptions in Active Directory. This establishes a direct correlation between the user's name, job definition, and the corresponding rules applied to each account."
"The solution’s timely automated triggers increase our IT team’s productivity."
"The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding of the system warranty and the actions that we might need to take in terms of insights. The system is very dynamic and prevents any kind of over sides which is yours that there is smooth contract management. Also we can easily uphold SLAs and deliver enhanced services without breaching any agreements."
"There is a nice user interface."
"The overall functionality of the product is excellent."
"The most valuable feature of Freshservice is you can assign downloaded tickets and the reports are useful."
"It is a stable solution. My company hasn't faced any problems with the solution."
"What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it works as a disadvantage in others. If you are someone that starts managing your IT services, it is a great solution, because there's no way to go out away from the direction of the system. You have to follow the process as it was intended for the designers of a solution because there's no room for customization or configuration."
"It has reduced the time to look up who is responsible for a service, and it has reduced the time to finalize a service request because it now goes directly to the person who is responsible for the service in that location. So, a service request is handled quickly and directly by the person responsible for it."
"There aren't any additional features that I feel are missing. However, it's worth noting that Control Tower seems to function as a layer utilizing standard AWS products in the background. Occasionally, the interface may appear less streamlined, with changes in layout based on the underlying products being used. While this doesn't impact functionality, having a more standardized user interface, irrespective of the background products, could enhance the user experience."
"The process of closing an AWS account using Control Tower needs improvements to simplify it, especially when managing multiple accounts."
"The initial setup is complex."
"While using the solution recently, it broke a certain activity. So, AWS Control Tower needs to consider making the solution better."
"The solution's stability could be improved."
"By making APIs and organizational units more centralized, it would be simpler to pinpoint the source of issues in case of a breach and would ultimately benefit everyone involved."
"It would be beneficial if AWS offered the capability to seamlessly deploy your infrastructure to another region to ensure continuous availability and redundancy."
"The tool's setup is very technical. Its pricing can be cheaper."
"Not integrated with Google."
"Freshservice's technical support has issues with delays and translations."
"It's hard to interact directly with the users themselves."
"The round robin ticketing feature that they have is not ideal."
"They can improve the search. While searching the inventory, when I cancel a selected category, the search box disappears, and I have to reload the page. It is a small glitch. Currently, we can have only one plan per subscription. All users have to be on the same plan. We can't have two users for plan A and five users for plan B. It might be good if there was an option to have different plans within one subscription so that you can assign each agent to the corresponding plan."
"Their analytics need improvement."
"A chat bot needs to be added to the portal."
"Freshservice has issues around how assets get picked up, requiring a lot of parameter changes within to network to ensure the system discovers everything."
AWS Control Tower is ranked 11th in Cloud Management with 15 reviews while Freshservice is ranked 14th in Cloud Management with 29 reviews. AWS Control Tower is rated 8.2, while Freshservice is rated 8.0. The top reviewer of AWS Control Tower writes "A robust protection for efficient cloud governance and security". On the other hand, the top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". AWS Control Tower is most compared with AWS Trusted Advisor, Oracle Enterprise Manager Cloud Control, VMware Aria Automation and Morpheus, whereas Freshservice is most compared with ServiceNow, JIRA Service Management, Microsoft Project, Zendesk and ManageEngine ServiceDesk Plus. See our AWS Control Tower vs. Freshservice report.
See our list of best Cloud Management vendors.
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