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Avaya Spaces vs HCL Connections comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Avaya Spaces
Ranking in Enterprise Social Software
15th
Average Rating
7.6
Reviews Sentiment
7.4
Number of Reviews
3
Ranking in other categories
No ranking in other categories
HCL Connections
Ranking in Enterprise Social Software
11th
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
55
Ranking in other categories
Corporate Portals (Enterprise Information Portals) (5th)
 

Mindshare comparison

As of August 2026, in the Enterprise Social Software category, the mindshare of Avaya Spaces is 1.9%, up from 1.2% compared to the previous year. The mindshare of HCL Connections is 2.7%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Social Software Mindshare Distribution
ProductMindshare (%)
HCL Connections2.7%
Avaya Spaces1.9%
Other95.4%
Enterprise Social Software
 

Featured Reviews

TM
Channel Director at a comms service provider with 11-50 employees
Video meetings and presentation sharing impress but user-friendliness and pricing need attention
I don't have experience with how Avaya Spaces handles integration with other software tools, but perhaps my partners have experience regarding integration with different vendors. If Avaya can integrate Spaces with other media solutions, such as WhatsApp or WeChat, it will be more friendly and useful for customers or partners.
Hasnain Zahid - PeerSpot reviewer
Talent acquisition & development specialist at Software Productivity Strategists, Inc. (SPS)
A stable tool useful to manage marketing-related activities
Stability-wise, I rate the solution a nine out of ten. Sometimes, the portal hangs because I find that if I am on a web page, I have to log out, and then I have to log in to the portal again. Since I see that the portal hangs at times, I have to move from one side of the portal to the next, making me feel that some things are scattered in the product. I attended a meeting with IBM recently, and they are improving a few of the things, in my opinion. The concerns that I have related to the product are being improved since I think many other users have reported issues similar to the ones I faced.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We use the solution for document sharing, video conferencing, instant messaging, and file sharing."
"Stability for Avaya Spaces is quite good, and I would rate it a 9."
"The microphone's noise cancellation and static feature that record a human's voice are some of the most valuable features."
"This is where I go, first thing, to do my work."
"IBM Connections is a good product with many functions."
"It's easy to use for both developers and end users."
"The most valuable features of this solution are that it provides a space for team collaboration, sharing, security, and a standard language within the company."
"The platform allows in a very easy way to create community and start collaborating."
"Connections has assisted our business area with our Knowledge Management initiative, providing us with a tool that the staff can use to quickly find the information needed to process their day-to-day tasks and assist our customers, and it has also been valuable as a collaboration tool within our area that encourages our reps to participate within the community to ask questions and share their expertise."
"The most valuable feature is the Activity flow that is used to catch new activities."
"The Files feature has really changed the way we do business."
 

Cons

"The audio calling service needs to improve its quality."
"The initial setup for Avaya Spaces is very good for me, but for sharing with other users, the setup is a little bit complex compared to other solutions I have used, such as Zoom or Teams, as the installation is more complex."
"There were some additional features coming up, as they informed us through email. But we didn't get any update on them."
"We've had a few issues, but overall the stability has been pretty good."
"The wiki is the weakest part of Connections, compared to standalone wiki solutions."
"When we went from 1,000 users to 2,000 users, we hit some problems and then it required a lot of retuning and reconfiguration."
"The inclusion of a file plugin for Windows Explorer would make it easier to use."
"While connection supports @named.user messaging and #tag.labels, the collaborative interaction UXP could be updated to a more streamlined approach for posts, file-share and threaded conversations such as that which is provided by newer teamwork offerings (e.g., Slack)."
"The product has a pretty flat structure for communities; they are in principle a long list."
"The platform is too dispersive and rigid. It should improve in usability and user interface customization by the user (personalized menu, communities to keep close at hand, always available files, and so on)."
"For our Knowledge Management initiative, it would benefit to have capabilities within the tool to have one single source of information that allows access to the information needed based on the user’s role within the organization."
 

Pricing and Cost Advice

"The license grants you a subscription and costs about $120. I am not aware of additional costs."
Information not available
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Top Industries

By visitors reading reviews
No data available
Construction Company
19%
Outsourcing Company
13%
Manufacturing Company
12%
Performing Arts
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise11
Large Enterprise26
 

Questions from the Community

What needs improvement with Avaya Spaces?
I don't have experience with how Avaya Spaces handles integration with other software tools, but perhaps my partners have experience regarding integration with different vendors. If Avaya can integ...
What is your primary use case for Avaya Spaces?
Most of the time, I use Avaya Spaces to hold meetings with Avaya and with partners, which fulfills our collaboration needs.
What advice do you have for others considering Avaya Spaces?
I can share my opinion about Avaya Spaces and recommend it for small or medium company users, as most of them are small users. I am currently working with Azure for our cloud needs. Overall, I woul...
What needs improvement with HCL Connections?
The support is an area where the product can improve. My company faces some support-related issues because whenever we create or generate a ticket, it takes two days for the product's support team ...
What is your primary use case for HCL Connections?
I use HCL Connections for marketing purposes. The IBM product in our company already provides us with direct links to the marketing and HR sides.
 

Also Known As

Avaya Cloud Application Link
IBM Connections, Lotus Connections
 

Overview

 

Sample Customers

Stop Soldier Suicide, British Columbia Ski Resort, Helse Vest, Spital Limmattal, Conduit Global
Yamato Financial Co. Ltd., University of Zurich, Gwinnett County Public Schools, Royal Boskalis Westminster N.V., Telus, Rabobank, Christian Brothers Services, Grupo Financiero Banorte, The Loft Group, Dow Water & Process Solutions, JGC Corporation, College of Medicine, Swansea University, solvito GmbH, Loft Group, Hamm-Reno Group GmbH, Geno SA
Find out what your peers are saying about Avaya Spaces vs. HCL Connections and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.