AutomationEdge vs NICE Robotic Automation comparison

AutomationEdge and NICE are both solutions in the Robotic Process Automation (RPA) category. AutomationEdge is ranked #25 with an average rating of 7.0, while NICE is ranked #34. AutomationEdge holds a 1.2% mindshare in RPA, compared to NICE’s 1.0% mindshare. Additionally, 88% of AutomationEdge users are willing to recommend the solution, compared to 62% of NICE users who would recommend it.

AutomationEdge

Read 16 AutomationEdge reviews

957 Views
928 Comparison Views

88% willing to recommend

NICE Robotic Automation

Read 7 NICE Robotic Automation reviews

786 Views
747 Comparison Views

62% willing to recommend

AutomationEdge

NICE Robotic Automation

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 4, 2024

NICE Robotic Automation and AutomationEdge compete in the robotic process automation market. AutomationEdge appears to have the upper hand due to its superior features and long-term ROI potential.

Features: NICE Robotic Automation offers seamless integration capabilities, advanced automation options, and easy-to-use desktop automation. It also enables automation with minimal coding using a feature library. AutomationEdge excels in concurrent processing, multi-threading, and advanced features like OCR, chatbots, and analytics. The platform supports extensive integrations and zero-code plug-ins, offering superior scalability and versatility for complex automation.

Room for Improvement: NICE Robotic Automation could benefit from enhanced user-friendly features and reducing the need for programming expertise. Its API functionality may need improvement to match other offerings. AutomationEdge could further refine its coding capabilities and strengthen its chatbot functionalities. Enhancing Excel report manipulation and user experience might improve its competitive edge.

Ease of Deployment and Customer Service: NICE Robotic Automation is recognized for straightforward deployment and responsive customer service, facilitating smooth implementation. AutomationEdge, while comprehensive in deployment, is praised for robust support in technical issues, aided by an extensive assistance network, offering a marginally better service experience.

Pricing and ROI: NICE Robotic Automation appeals to budget-conscious organizations with accessible setup costs and a favorable ROI due to cost-effective pricing strategies. AutomationEdge, despite higher initial investment, offers compelling ROI by enhancing operational efficiency through advanced features. Its potential for long-term gains can justify the upfront cost for organizations prioritizing productivity improvement.

To learn more, read our detailed AutomationEdge vs. NICE Robotic Automation Report (Updated: December 2025).

Buyer's Guide

AutomationEdge vs. NICE Robotic Automation

December 2025

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Helped 881,114 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

AutomationEdge

Ranking in Robotic Process Automation (RPA)

25th

Average Rating

7.6

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

No ranking in other categories

NICE Robotic Automation

Ranking in Robotic Process Automation (RPA)

34th

Average Rating

7.6

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Robotic Process Automation (RPA) category, the mindshare of AutomationEdge is 1.2%, up from 0.9% compared to the previous year. The mindshare of NICE Robotic Automation is 1.0%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA) Market Share Distribution
Product	Market Share (%)
AutomationEdge	1.2%
NICE Robotic Automation	1.0%
Other	97.8%

Robotic Process Automation (RPA)

Featured Reviews

Jajati Panda

Software Engineer at Apmosys

Delivers increased productivity and streamlines fraud processing in banking, though technical support could be faster

Before AutomationEdge, we had to hire coder-level experts with Java or Python knowledge. This approach took considerable time and required error handling to automate processes. With this tool, all processes are automatically handled with errors, and no-code automation is available. The cost for a developer is now significantly lower. Previously, we hired highly efficient developers with high salary packages. The license cost of 5 to 10 lakhs per year for one person to automate is equivalent to a person's annual salary. With the license and a developer hired at 3 to 5 lakhs, we can automate 40 to 50 processes.

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Harish G V

Senior RPA Developer at a tech vendor with 1,001-5,000 employees

Quicker compared to other bots but not very user-friendly

There is a need for NICE to be more user-friendly. It should be designed in such a way that any developer can easily develop bots. For instance, Power Automate provides a good example of a user-friendly design that NICE can learn from. Moreover, in terms of documentation, there is very little available for NICE, making it challenging to implement the bots. So, documentation should be improved as well. There are a lot of additional features that could be included in NICE. As the NICE Robotic Automation claims, it is a low-code solution, but that is not entirely true. They need to concentrate on the prerequisites and building blocks. There should be more options available internally that are easy to use and well-developed.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ability to automate our processes with external plug-ins and zero code is the most valuable feature."

"The studio design is fine compared to other similar products. There is nothing extraordinary about it, but at the same time, there are not any negatives."

"The support from the vendor is very good."

"AutomationEdge has shown the most productive impact, and the productivity was excellent before, and now it can increase by 20 to 30% more with AI implementation."

"If we want to change your processes, we can code it from scratch, making it a beneficial feature of the product."

"The chatbot that they have is most valuable. It is one of the best features because they own it, and they don't need to integrate with other parties to have a chatbot. This is one of the main features. The rest of the features are common to all RPA tools or vendors available in the market."

"The staff went above and beyond to make sure our stay was perfect, even surprising us with a complimentary dessert to celebrate our anniversary."

"Attended versus unattended automation in AutomationEdge has benefited my organization significantly."

More AutomationEdge pros

"Provides good automation features."

"NICE is one of the only vendors that does attended and unattended out-of-the-box. Using the unattended processes we've been able to build a "feature library." We break each process down into workable chunks that we can save into a big library. The next time we come to automate a task, we already have chunks of that automation built."

"It is a kind of desktop automation. Its licensing model is a little bit different. It tends to be individual automation specific to a role. It excels at that."

"Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a local or remote robotic flow."

"It is easy to deploy. To do the automation in NICE, you really need to use your programming expertise. There are no inbuilt features in it, and you have to create all the required features, which can be very interesting for a programmer."

"The deployment of NICE Robotic Automation is easy."

"What we've done with the RTI client is that we've brought it into a bit more of a 21st-century feel. Our agents have the ability to move around when they want, click into stuff. They use it according to how their conversations go with the customer."

Cons

"The installation process could improve. It was difficult to complete."

"There are some shortcomings in the product's stability that need improvement."

"AutomationEdge's ecosystem has shortcomings and needs improvement. When we compare AutomationEdge to other RPA tools in our company, we find that it has a very minor online community."

"We cannot use extra modules while working with AutomationEdge. It crashes if we have lots of data to process in Excel."

"AutomationEdge's primary issue is its price point, especially compared to other products."

"When compared with other tools such as Automation Anywhere and UIPath, they are more stable than AutomationEdge."

"The ease of use is the main thing on which they really have to focus. If they want to go against the giants, it should be improved in ease of use, and it should be more user-friendly. It would be helpful because everyone should be empowered irrespective of whether they know how to code or not. They should enhance its user interface and make it more intuitive."

"Regarding stability and reliability, AutomationEdge is mid-range. When compared with other tools such as Automation Anywhere and UIPath, they are more stable than AutomationEdge."

More AutomationEdge cons

"There is a need for NICE robotics to be more user-friendly."

"[During the upgrade] any issues, where it couldn't remotely connect to upgrade, I needed the floor plan so I could go to that PC and have a look at it. Often it was either that the PC was switched off or had a bug or some other application needed to be reset."

"The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more web-based..."

"There are a few areas for improvement in the installation phase"

"The solution is not as intuitive as it could be and integrating took a lot of time."

"Its connectivity with other applications should be improved. In the version that I was using, it would just stop interacting with the other application. Its graphical interface should also be improved. It should have a user-friendly interface. Sometimes, people find it very difficult to understand. One of the obstacles that I faced while programming was that if I needed any kind of help, there wasn't much content on the internet. It can be very difficult to find a solution for a particular issue."

"We haven't found it to be as powerful as some of the other platforms. From a true RPA perspective, it is pretty far behind some of the other solutions. It has emerged as a more desktop automation kind of tool, but it lacks a lot of enterprise features. It is not really a true RPA because of its licensing, which is kind of user-initiated. It would be nice it can be deployed at a more enterprise licensing model versus a user-based model. It didn't have autonomous automation so far, and they have just released this feature. They have kind of hodgepodged a bunch of products together to get there, but it is not as seamless as other solutions."

Pricing and Cost Advice

"The product is available at the lowest price."

"The licensing for this solution should have a more competitive pricing model. The price is in the top five of similar products."

"It is expensive but its value can justify the cost."

"Price-wise, AutomationEdge is pretty affordable, making it not so expensive when you compare this with other tools in the market."

"I give the price of the solution a nine out of ten."

"If you are looking for a budget solution, you can consider AE. It has all the features. Scaling it is way easier because of the cost itself."

"Pricing can be made better. Currently, I think the pricing is based on the market. The pricing also depends on the business partners that offer you the solution."

"As per my understanding, UiPath has a much lesser cost than NICE, but I am not sure."

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Media Company

10%

Healthcare Company

10%

Performing Arts

Manufacturing Company

14%

Financial Services Firm

14%

Computer Software Company

11%

Recreational Facilities/Services Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	1
Large Enterprise	3

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	2
Large Enterprise	4

Questions from the Community

What is your experience regarding pricing and costs for AutomationEdge?

I rate AutomationEdge's pricing as a six to seven. It is expensive but its value can justify the cost.

See all answers

What needs improvement with AutomationEdge?

In AutomationEdge, I think there could be improvements. I have not used it in maybe two months, but in the past, you needed to put code JavaScript or similar programming languages. The variables so...

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What is your primary use case for AutomationEdge?

My use cases for AutomationEdge include using two automations in my actual employment or company. I use it to create a user in the Active Directory. I create a website, and the user fills out the f...

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Comparisons

Automation Anywhere vs AutomationEdge

Compared 31% of the time

UiPath Platform vs AutomationEdge

Compared 30% of the time

Microsoft Power Automate vs AutomationEdge

Compared 17% of the time

Blue Prism vs AutomationEdge

Compared 12% of the time

BotFarm vs AutomationEdge

Compared 10% of the time

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UiPath Platform vs NICE Robotic Automation

Compared 16% of the time

Automation Anywhere vs NICE Robotic Automation

Compared 12% of the time

Blue Prism vs NICE Robotic Automation

Compared 11% of the time

Pega Robotic Process Automation vs NICE Robotic Automation

Compared 8% of the time

Microsoft Power Automate vs NICE Robotic Automation

Compared 8% of the time

More NICE Robotic Automation Competitors

Product Reports

Buyer's Guide

AutomationEdge

January 2026

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Buyer's Guide

NICE Robotic Automation

January 2026

Download NICE Robotic Automation product report

Overview

AutomationEdge is an Intelligent Robotic Process Automation product which comes bundled with key essential technologies for automation of front office, middle office, back office and IT operations.
AutomationEdge provides Chatbots, Intelligent Automation bots, AI and Machine Learning capabilities that help clients reduce costs, improve response time, grow business and achieve compliance. AutomationEdge provides ready Bots and development environment to build new Bots.

AutomationEdge

NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.

NICE

Sample Customers

Smart Dubai Government (SDG)

HelpLine, Telefonica Spain, Banca Popolare Di Sondrio

Buyer's Guide

AutomationEdge vs. NICE Robotic Automation

December 2025

Free Report: AutomationEdge vs. NICE Robotic Automation

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