We performed a comparison between AutomationEdge and NICE Robotic Automation based on real PeerSpot user reviews.
Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can quickly adapt to our end users."
"Stability-wise, I rate the solution a nine out of ten...I rate the technical support of the solution a nine out of ten."
"If we want to change your processes, we can code it from scratch, making it a beneficial feature of the product."
"The initial setup was easy and straightforward."
"It helps us with cost optimization and easy implementation."
"The chatbot that they have is most valuable. It is one of the best features because they own it, and they don't need to integrate with other parties to have a chatbot. This is one of the main features. The rest of the features are common to all RPA tools or vendors available in the market."
"The product's most valuable feature is the executor."
"The support from the vendor is very good."
"It is easy to deploy. To do the automation in NICE, you really need to use your programming expertise. There are no inbuilt features in it, and you have to create all the required features, which can be very interesting for a programmer."
"The deployment of NICE Robotic Automation is easy."
"It is a kind of desktop automation. Its licensing model is a little bit different. It tends to be individual automation specific to a role. It excels at that."
"What we've done with the RTI client is that we've brought it into a bit more of a 21st-century feel. Our agents have the ability to move around when they want, click into stuff. They use it according to how their conversations go with the customer."
"NICE is one of the only vendors that does attended and unattended out-of-the-box. Using the unattended processes we've been able to build a "feature library." We break each process down into workable chunks that we can save into a big library. The next time we come to automate a task, we already have chunks of that automation built."
"Provides good automation features."
"Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a local or remote robotic flow."
"They could provide more technologies for IT and security to enhance machine learning capabilities."
"There are some shortcomings in the product's stability that need improvement."
"The price of the solution could be improved."
"It's not an intuitive tool."
"With other automation solutions in the market, we can simulate the process in our notebooks where the solution creates the code for us, but with AutomationEdge we can't do this."
"We cannot use extra modules while working with AutomationEdge. It crashes if we have lots of data to process in Excel."
"With the solution, customizing software can be time-consuming."
"The installation process could improve. It was difficult to complete."
"We haven't found it to be as powerful as some of the other platforms. From a true RPA perspective, it is pretty far behind some of the other solutions. It has emerged as a more desktop automation kind of tool, but it lacks a lot of enterprise features. It is not really a true RPA because of its licensing, which is kind of user-initiated. It would be nice it can be deployed at a more enterprise licensing model versus a user-based model. It didn't have autonomous automation so far, and they have just released this feature. They have kind of hodgepodged a bunch of products together to get there, but it is not as seamless as other solutions."
"The solution is not as intuitive as it could be and integrating took a lot of time."
"The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more web-based..."
"[During the upgrade] any issues, where it couldn't remotely connect to upgrade, I needed the floor plan so I could go to that PC and have a look at it. Often it was either that the PC was switched off or had a bug or some other application needed to be reset."
"There is a need for NICE robotics to be more user-friendly."
"There are a few areas for improvement in the installation phase"
"Its connectivity with other applications should be improved. In the version that I was using, it would just stop interacting with the other application. Its graphical interface should also be improved. It should have a user-friendly interface. Sometimes, people find it very difficult to understand. One of the obstacles that I faced while programming was that if I needed any kind of help, there wasn't much content on the internet. It can be very difficult to find a solution for a particular issue."
AutomationEdge is ranked 16th in Robotic Process Automation (RPA) with 11 reviews while NICE Robotic Automation is ranked 22nd in Robotic Process Automation (RPA) with 7 reviews. AutomationEdge is rated 7.8, while NICE Robotic Automation is rated 7.6. The top reviewer of AutomationEdge writes "An RPA tool to automate functions, tasks, and processes that also allows users to do coding from the scratch". On the other hand, the top reviewer of NICE Robotic Automation writes "Automating customer-facing processes has saved us considerable money and increased sales and customer satisfaction". AutomationEdge is most compared with UiPath, Automation Anywhere (AA), Microsoft Power Automate, Blue Prism and EdgeVerve AssistEdge RPA, whereas NICE Robotic Automation is most compared with UiPath, Blue Prism, Automation Anywhere (AA) and Microsoft Power Automate. See our AutomationEdge vs. NICE Robotic Automation report.
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