NICE Robotic Automation pros and cons

Vendor: NICE

3.8 out of 5

7 reviews
62% willing to recommend

364 followers

Pros & Cons summary

NICE Robotic Automation offers both attended and unattended automation out-of-the-box, with a feature library for process modularization. Its licensing model is role-specific, suitable for programming professionals. While it provides easy deployment, issues during upgrades can occur. It lacks enterprise features and has unreliable connectivity with other applications, posing challenges for integration. User-initiated licensing and limited online solutions hinder its suitability for enterprise deployment and complicate troubleshooting efforts.

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Prominent pros & cons

PROS

NICE supports both attended and unattended automation out-of-the-box.

Users can break processes into chunks to build a feature library for future automation tasks.

It excels in desktop automation with a unique licensing model tailored to specific roles.

Programming expertise is leveraged to create interesting features not inbuilt in the system.

Interactivity with users is enhanced through dynamic Callout interfaces using HTML code.

CONS

During the upgrade process, any connection issues required manual intervention, often due to PCs being switched off or needing resets.

It lacks a lot of enterprise features and appears more as a desktop automation tool, placing it behind other RPA platforms.

Licensing is user-initiated rather than enterprise-ready, limiting its deployment scalability.

Connectivity with other applications is unreliable, occasionally ceasing interaction.

There is a lack of online resources, making troubleshooting difficult and time-consuming.

NICE Robotic Automation Pros review quotes

Marc Lee-Smith

Group RPA & AI Platform Manager at Thomas Cook

Sep 19, 2019

NICE is one of the only vendors that does attended and unattended out-of-the-box. Using the unattended processes we've been able to build a "feature library." We break each process down into workable chunks that we can save into a big library. The next time we come to automate a task, we already have chunks of that automation built.

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Nicola Bentham

Business Readiness & Continuous Improvement Support Manager at Swinton

Aug 7, 2019

What we've done with the RTI client is that we've brought it into a bit more of a 21st-century feel. Our agents have the ability to move around when they want, click into stuff. They use it according to how their conversations go with the customer.

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reviewer2116713

Head of HyperAutomation - UHA at BGP

Feb 28, 2023

Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a local or remote robotic flow.

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NICE Robotic Automation

April 2025

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Harish G V

Senior RPA Developer at TriNet Group

Mar 9, 2023

The deployment of NICE Robotic Automation is easy.

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reviewer1568358

RPA Solution Architect at a comms service provider with 10,001+ employees

May 1, 2021

It is easy to deploy. To do the automation in NICE, you really need to use your programming expertise. There are no inbuilt features in it, and you have to create all the required features, which can be very interesting for a programmer.

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reviewer1524891

Director at a tech services company with 51-200 employees

Apr 30, 2021

It is a kind of desktop automation. Its licensing model is a little bit different. It tends to be individual automation specific to a role. It excels at that.

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Sigal Svilim

Chief Information Officer at Supergas

May 19, 2022

Provides good automation features.

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NICE Robotic Automation Cons review quotes

Marc Lee-Smith

Group RPA & AI Platform Manager at Thomas Cook

Sep 19, 2019

The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more web-based...

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Nicola Bentham

Business Readiness & Continuous Improvement Support Manager at Swinton

Aug 7, 2019

[During the upgrade] any issues, where it couldn't remotely connect to upgrade, I needed the floor plan so I could go to that PC and have a look at it. Often it was either that the PC was switched off or had a bug or some other application needed to be reset.

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reviewer2116713

Head of HyperAutomation - UHA at BGP

Feb 28, 2023

There are a few areas for improvement in the installation phase

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Buyer's Guide

NICE Robotic Automation

April 2025

Free Report: NICE Robotic Automation Reviews and More

Learn what your peers think about NICE Robotic Automation. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.

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849,686 professionals have used our research since 2012.

Harish G V

Senior RPA Developer at TriNet Group

Mar 9, 2023

There is a need for NICE robotics to be more user-friendly.

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reviewer1568358

RPA Solution Architect at a comms service provider with 10,001+ employees

May 1, 2021

Its connectivity with other applications should be improved. In the version that I was using, it would just stop interacting with the other application. Its graphical interface should also be improved. It should have a user-friendly interface. Sometimes, people find it very difficult to understand. One of the obstacles that I faced while programming was that if I needed any kind of help, there wasn't much content on the internet. It can be very difficult to find a solution for a particular issue.

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reviewer1524891

Director at a tech services company with 51-200 employees

Apr 30, 2021

We haven't found it to be as powerful as some of the other platforms. From a true RPA perspective, it is pretty far behind some of the other solutions. It has emerged as a more desktop automation kind of tool, but it lacks a lot of enterprise features. It is not really a true RPA because of its licensing, which is kind of user-initiated. It would be nice it can be deployed at a more enterprise licensing model versus a user-based model. It didn't have autonomous automation so far, and they have just released this feature. They have kind of hodgepodged a bunch of products together to get there, but it is not as seamless as other solutions.

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Sigal Svilim

Chief Information Officer at Supergas

May 19, 2022

The solution is not as intuitive as it could be and integrating took a lot of time.

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