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Automation Anywhere (AA) vs HelpSystems Automate comparison

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Q&A Highlights
Question: RPA Governance and Business Continuity requirements for a large multi-national corporate financial services provider
Answer: @reviewer1356150 @Nilesh Pawar @reviewer1390509 @Alex Yuan @Hayaa Kayasseh you've all recently written reviews for one of these products. Do you have any insight to share with @reviewer1373997 about governance and business continuity requirements for these products?
Featured Review
Buyer's Guide
Automation Anywhere (AA) vs. HelpSystems Automate
July 2022
Find out what your peers are saying about Automation Anywhere (AA) vs. HelpSystems Automate and other solutions. Updated: July 2022.
620,319 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"We need to analyze documents in order to understand them. We don't need to dedicate much time to this because WorkFusion's machine learning capabilities are very good. We can easily extract information and classify these documents. The document processing engine is very important to our organization because it is the center for many use cases, as we need to control the information contained in documents.""The document processing engine is good. We're extracting around 70 data points from a given document, and we have an automated extraction rate of 80 percent for those fields.""It's a pretty robust product.""For automating mundane activities, I can recommend WorkFusion.""The solution is stable, we have not had any glitches or problems.""A helpful feature is the analytics capability within WorkFusion. The analytics dashboards, i.e., their Tableau dashboards, are really helpful for building a business activity monitoring layer. These are very visible to senior management and stakeholders, who can see and know what is happening within processes. They can see what benefits are getting delivered as processes, either ;daily, weekly, monthly, or quarterly. It is easy for stakeholders or senior management to understand the value for the money that they are spending.""We have seen Workfusion improve on accuracy and compliance... With the Workfusion model, we reduce human error and the need for further QC. We switch more to a QA process where we're testing whether the model is effective.""The most valuable features are the Excel activities. It has a number of Excel activities that are quite reliable."

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"I love its reliability, ease of use, and the vast customer support that are always present to help us.""The most valuable feature is the conversion of PDF Invoices to CSV and to PDF Boxes.""The feature of this solution that I like the most is that it is coding free - it is a coding free tool. It does not need much coding at all. For all the activities you just drag and drop. That is the best advantage of this tool.""The most valuable feature is recording in the Control Room, as it allows me to chose what I want to have recorded, ensuring that I get the right thing on time.""SAP GUI Integration commands are highly useful while working with SAP applications and facilitate easy use of the software. This feature has been recently incorporated within the software and we have been using it to interface with SAP systems in development as well as production.""Training videos are very good and include detailed examples, which is really helpful for beginners.""When our organization switched to Automation Anywhere, the accuracy rate improved and consequently, there has not been much data loss.""The ability to find objects easily through the 'Capture' option saves your time most significantly."

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"The most valuable features for my client are timing and scheduling.""This tool has machine learning and voice recognition and computer vision, which are both quite useful aspects. These aren't available in other tools. It's a good addition to this tool and it gives the solution an edge on the market.""The solution is continuously adding more integrations to help with workflows and bot and task creation.""The pricing is excellent. I would give them perfect marks in that regard.""The licensing of the product is very good. You only need to license it once and then you have it forever.""I actually quite liked the no-coding functionality.""The most valuable feature is the drag-and-drop interface, which is very Windows-like.""We have found the pricing to be very reasonable."

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Cons
"This is a Java-based application that takes up a lot of space and when it runs, consumes a lot of memory. This affects the reliability because it gets to a point where it hangs.""There is enhanced functionality I would like to see, things that would further enhance the user experience, deliver greater efficiencies, and further mitigate risk.""The most common issue we have is with the OCR, but that also depends on the quality of the documents your scanning. Still, I would say the OCR is comparable to other solutions. I wouldn't say it's better or worse than other OCR engines.""It is difficult for non-technical users to use WorkFusion. If we really want to build automation, we definitely need Java developers. Their RPA is not for non-technical people. If I look at competing products, like Automation Anywhere, UiPath, Blue Prism, or even Power Automate, a non-technical person can build basic automations and deploy them. Since non-technical people can easily build basic automations, they can be deployed in no time. With WorkFusion, there isn't a similar feature that works well. One needs to write code from scratch to build automation. That is definitely a deterrent if we really want to do quick, dirty automation. I would not rate WorkFusion very high on their no-code, low-code paradigm. In this area, I would definitely expect them to improve.""So far, we have developed only one automation using machine learning. The results were less than optimal. Part of this could be because of the use case that was selected. Overall, our experience was suboptimal. WorkFusion was an outstanding partner in terms of providing their experts for free to help us on that particular use case, but we still have a lot of things to figure out in terms of how to use its machine learning capability.""The user experience could be better both from an RPA perspective and from a business perspective.""We have executed our robots thousands of times in our enterprise environment. However, in an enterprise environment, WorkFusion has performance problems. It is slow in production.""We have had some problems in the past with the Inspector tool that looks at the elements on the screen. Replacing it or improving it is needed."

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"I would suggest adding more fields while calling in API. There is no option to generate Authentication token within the Bot.""I feel that document extraction like IQ Bot can be made more refined so that it may reach its full potential.""The product needs improvements in dealing with remote servers and providing more APIs that will be used with other systems.""It would be better to make it more user-friendly so that individuals with no experience can pick it up pretty quickly.""The data migration could be better.""Their bot runners could be made to handle multiple payloads at the same time because if I want to run multiple parallel operations, the number of bot runners that I have to buy just keeps increasing. It is adding to the cost. However, there is a possibility that we don't need that many bot runners, and we can run multiple operations in a bot runner. This would be a great addition to have.""An option should be provided to disable the flow and dual-mode since those are not used often by the developers, and hence take up extra space on the screen.""When we try to process structured documents but with some little pen marks, improper partitions, or faded documents, IQ Bot fails to extract data properly out of them."

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"Some companies have asked for voice integration. This is likely part of the roadmap.""It's possible that they could use a stronger community for seeking guidance and help.""The technical support could be better. We suffer from language barriers, as we are in Argentina.""The solution has a very weak knowledge base.""They do not encrypt passwords, so this is an issue with HIPAA compliance.""The documentation is not that great.""The interface could be more user-friendly and easier to navigate.""The vendor is currently working on a solution that allows us to automatically create a process that is based on a document that we receive via email."

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Pricing and Cost Advice
  • "I can't speak to pricing. It's a contract signed by upper management."
  • "We are on an annual contract to use the solution."
  • "My client is using RPA Express, which is available for them to use free of charge."
  • "One upgrade took a year to do, from the first server being built to the last bot being migrated. This was because we had to migrate all our existing bots. This is the same process and time frame that we are expecting towards the upcoming upgrade. I will end up spending half a million dollars to do an upgrade."
  • "The solution was not the cheapest, but it was also not the most expensive. Workfusion was very open to negotiating pricing and to working within the objectives of our firm."
  • "As a first-time customer who wants to engage with WorkFusion, not working for my company, then I would want to do a PoC. The cost is prohibitive because they will ask me to get infrastructure with six or seven servers. Then, you must buy a WorkFusion license to do a PoC, which is expensive. I would then have to set up a team to build the PoC and see the benefits. That is very prohibitive."
  • "We have a good deal from WorkFusion. We have an unlimited global licensing deal with WorkFusion. For us, it is a no-worry solution. We can go ahead and use it as much as possible anywhere we need it. If WorkFusion has a different kind of a deal for licensing with others, then their business decisions need to be evaluated based on that."
  • "The overall cost could come down a bit in terms of maintaining the servers. Because it can handle complicated things in big use cases, the infrastructure is also correspondingly big. It would be nice to bring that cost down."
  • More WorkFusion Pricing and Cost Advice →

  • "My only suggestion in terms of pricing is very generic and that is to consider that as much as RPA saves cost and does automation, please get a realistic estimation done on whether you are really achieving any ROI over your investment with RPA."
  • "It is one of the most affordable RPA solutions, and as for licensing, they offer a community edition that greatly helps anyone who aspires to learn about the product before buying the enterprise solution."
  • "The price of this product is good."
  • "I don't deal have cost specifics but I can say it is a tool that provides value for the money."
  • "Pricing is affordable and I would recommend beginning with the Starter Package."
  • "The pricing and licensing are definitely moderate to costly but easily recoverable by achieving ROI quickly."
  • "Automation Anywhere is flexible in terms of costing and licensing."
  • "From my experience, I can say that the initial setup cost is easily recovered over a period of time once the bots start running in production."
  • More Automation Anywhere (AA) Pricing and Cost Advice →

  • "I like the way this solution is priced because you can buy a license, or you can buy the software outright."
  • "It comes with a package that costs approximately $20,000 USD per year."
  • "While solutions like UiPath and Blue Prism cost around $11,000-$12,000 for each license, this product costs around $7,000 and you can keep it forever."
  • More HelpSystems Automate Pricing and Cost Advice →

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    Answers from the Community
    Anonymous User
    reviewer1137633 - PeerSpot reviewerreviewer1137633 (RPA Lead Architect and Manager at a financial services firm with 501-1,000 employees)
    Reseller



    For any RPA tool it required have a generic /universal governance model where 


    1. sponsor or Head of RPA implementation


    2. Business analysts


    3.Architects(solution/technical)


    4.Developers ( Full stack - Build, Test and SIT)


    5.Scrum master or Sprints head or Project manager


    6. QA ( Test automation) - optional


    Above generic governance model/structure roles for handling any kind of RPA process.



    One proven way to implement centralized automation management is via a CoE. The best practices of Robotic Process Automation states that the use of bots doesn’t increase negative risks for the organization in the development of reusable solutions. The responsibilities of a Centre of Excellence will depend on the exact governance model used. The most common activities include the following:



    1. Drive RPA in the business, training teams, and increasing awareness of RPA in those.

    2. Calculate the criticality and quality of the developed solutions, ensuring the application of best practices.

    3. Monitor the operation of bots and guarantee that execution SLAs (service-level agreement) are met.

    4. Follow and report the main development stages.

    5. Guarantee the execution of established governance processes.

    6. Guarantee the continual improvement of processes and tools.



    Business Continuity Requirements:


    To have backup or disaster recovery machines for the critical RPA processes with load balancing using central orchestration in different clusters.


    For any of the RPA there is orchestration tool which handles all the initiation and processing from one location have it maintained well from risks and disasters with load balancing.


    This will helps in business continuity.



    Questions from the Community
    Top Answer:The cognitive features of this solution are good.
    Top Answer:The solution is not user-friendly, this is something they should improve.
    Top Answer:It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is very… more »
    Top Answer:From my experience using AA tool, it depends on the applications that you want to automate, because there some… more »
    Top Answer:It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
    Top Answer:We have found the pricing to be very reasonable.
    Top Answer:We pay the licensing fees on a yearly basis. The pricing is good.
    Top Answer:The OCR needs improvement. The solution needs image recognition to integrate front-end and back-end workflows. They need… more »
    Comparisons
    Also Known As
    Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise
    Automate
    Learn More
    Overview

    WorkFusion is the leading provider of Intelligent Automation solutions for Fortune 500 enterprises, banks, insurance, and financial services companies. Our AI-enabled Digital Workers augment traditional teams by performing highly skilled and decision-centric work in operations areas including customer service and onboarding, account opening and identify verification, anti–money laundering programs, and other document-intensive compliance activities. The WorkFusion Digital Workforce continually learns on the job through regular “human-in-the-loop” interactions with co-workers. Further, the WorkFusion Network, a powerful AI cloud nexus, provides shared insights, new skills, and knowledge crowdsourced from the ongoing experience of workers in multiple environments. Teams can hire our pre-configured and customizable Digital Workers or choose to build their own using the company’s AI toolsets. WorkFusion enables enterprises to increase workforce capacity, enhance customer satisfaction and ensure ongoing compliance.

    Automation Anywhere is a global leader in Robotic Process Automation (RPA), empowering customers to automate end-to-end business processes with intelligent software bots – AI-powered digital workers that perform repetitive and manual tasks, resulting in dramatic productivity gains, optimized customer experience and more engaged employees. The company offers the world’s only cloud-native and web-based automation platform combining RPA, artificial intelligence, machine learning and analytics, yielding significantly lower TCO, higher security, and faster scalability than legacy monolithic platforms. Its Bot Store is the world's first and largest marketplace with more than 1,200 pre-built, intelligent automation solutions. Automation Anywhere has deployed over 2.8 million bots to support some of the world’s largest enterprises across all industries in more than 90 countries. 

    For additional information, visit www.automationanywhere.com.

    Modular dealership management system that includes service dispatching, accounts payable, vehicle merchandising, parts invoicing.
    Offer
    Learn more about WorkFusion
    Learn more about Automation Anywhere (AA)
    Learn more about HelpSystems Automate
    Sample Customers
    Deutsche Bank, Scotiabank, Bank of Montreal, LPL Financial, Carter Bank & Trust, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial
    Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
    Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories
    Top Industries
    REVIEWERS
    Financial Services Firm50%
    Computer Software Company22%
    Manufacturing Company6%
    Recreational Facilities/Services Company6%
    VISITORS READING REVIEWS
    Computer Software Company21%
    Comms Service Provider18%
    Financial Services Firm12%
    Manufacturing Company5%
    REVIEWERS
    Computer Software Company31%
    Financial Services Firm23%
    Manufacturing Company11%
    Pharma/Biotech Company7%
    VISITORS READING REVIEWS
    Computer Software Company25%
    Comms Service Provider16%
    Financial Services Firm8%
    Energy/Utilities Company7%
    VISITORS READING REVIEWS
    Computer Software Company23%
    Comms Service Provider16%
    Financial Services Firm8%
    Government7%
    Company Size
    REVIEWERS
    Small Business33%
    Large Enterprise67%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise14%
    Large Enterprise68%
    REVIEWERS
    Small Business12%
    Midsize Enterprise9%
    Large Enterprise79%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise16%
    Large Enterprise68%
    REVIEWERS
    Small Business60%
    Midsize Enterprise20%
    Large Enterprise20%
    VISITORS READING REVIEWS
    Small Business23%
    Midsize Enterprise18%
    Large Enterprise59%
    Buyer's Guide
    Automation Anywhere (AA) vs. HelpSystems Automate
    July 2022
    Find out what your peers are saying about Automation Anywhere (AA) vs. HelpSystems Automate and other solutions. Updated: July 2022.
    620,319 professionals have used our research since 2012.

    Automation Anywhere (AA) is ranked 2nd in Robotic Process Automation (RPA) with 150 reviews while HelpSystems Automate is ranked 13th in Robotic Process Automation (RPA) with 8 reviews. Automation Anywhere (AA) is rated 9.0, while HelpSystems Automate is rated 7.6. The top reviewer of Automation Anywhere (AA) writes "While the platform is feature-rich and easy to use, it is the skill of the coder that determines how well the platform is leveraged". On the other hand, the top reviewer of HelpSystems Automate writes "Great technical support, with lots of features added regularly and very good scalability capabilities". Automation Anywhere (AA) is most compared with Microsoft Power Automate, UiPath, Blue Prism, IBM Robotic Process Automation (RPA) and Selenium HQ, whereas HelpSystems Automate is most compared with UiPath, Microsoft Power Automate, Blue Prism, Red Hat Ansible Automation Platform and Aurea CX Process. See our Automation Anywhere (AA) vs. HelpSystems Automate report.

    See our list of best Robotic Process Automation (RPA) vendors.

    We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.