Ping Identity Platform and Auth0 are key players in the identity management category. Auth0 appears to have the upper hand due to its flexibility and stronger third-party integrations.
Features: Ping Identity Platform is known for robust security features, seamless single sign-on capabilities, and strong enterprise focus. Auth0 is favored for support for various third-party applications, powerful API functionalities, and a developer-friendly environment.
Room for Improvement: Ping Identity Platform needs better documentation and simpler configuration processes. Auth0 users note issues with pricing structures and occasional service interruptions but seem to have fewer critical problems overall.
Ease of Deployment and Customer Service: Ping Identity Platform requires substantial technical expertise for deployment, while Auth0 offers a simpler, more intuitive process. Both platforms provide reliable support, yet Auth0's responsiveness is generally rated higher.
Pricing and ROI: Ping Identity Platform comes with a higher initial setup cost and is noted for good ROI for large enterprises. Auth0's pricing is seen as high, but justified by its flexibility and comprehensive features.
The support staff are engineers, not just frontline personnel, ensuring expert assistance.
Their support is excellent.
I have reached out to technical support for troubleshooting SAML certificate mismatches and federated errors between Ping and enterprise apps.
The tool is very scalable and meets our customers' needs.
By default, the user profile does not contain the name, first name, or address, which I would expect.
A reduction of 20-25% would be great.
I would like to enable ServiceNow Generative AI for auto-diagnosing PingFederate SSO failures and suggest remediation steps.
The cost of the solution itself was cost-effective enough that I didn't even need to compare it with EntraID.
The most valuable feature of Auth0 is its customizability.
The most important feature for me was the ease of use, as it needed to be easy to integrate into my platform.
The platform enhances security measures by analyzing multi-factor authentication attempts, highlighting suspicious patterns, and generating compliance reports.
Auth0 is a comprehensive identity management solution that securely authenticates and authorizes users on different platforms and applications. It offers seamless integration, easy configuration, and reliable performance for managing identity and access. Users appreciate its flexibility, scalability, and support for multi-factor authentication.
With robust documentation and excellent customer service, Auth0 enables developers to efficiently implement authentication and authorization processes. Its valuable features include easy integration, robust security, seamless single sign-on, and customizable authentication options. Auth0 also enhances organizational operations and productivity by streamlining processes, improving collaboration and communication, reducing errors, and facilitating seamless integration with existing systems.
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