Astute Agent vs Freshdesk comparison

Astute ePowerCenter is a cloud-based omni-channel customer relationship management (CRM) platform that tools to manage customer information and engagement across phone, email, web, chat and social media platforms. It helps agents in call centers to trade call scripts and schedule training sessions for in-context agent guidance. Astute ePowerCenter provides on-demand answers, recommends next best actions and features personalized views of each customer. With dynamic and custom fields, marketers can capture relevant customer details for every campaign. The solution features natural language processing to automatically real and understands incoming customer emails. ePowerCenter provides custom reporting and analytics tools to study customer interactions and generate insights around consumer behavior or campaign performance. The built-in escalation tools enable agents to escalate calls to their seniors or other departments. Auto-generated, personalized follow-up emails allow agents to close communication loops by verifying a message and clicking send. See customer case studies at astutesolutions.com/customers.

Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.