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Astute Agent vs Freshdesk comparison

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152 views|120 comparisons
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2,657 views|2,032 comparisons
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Buyer's Guide
CRM Customer Engagement Centers
June 2022
Find out what your peers are saying about Microsoft, Pega, Oracle and others in CRM Customer Engagement Centers. Updated: June 2022.
610,518 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
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  • "It was definitely not expensive. It was two grand or maybe three grand total for a year. It has just straight and simple standard licensing fees. There is no additional fee."
  • "The price could be better, but it's okay. Compared to ServiceNow and JIRA, Freshworks offers a competitive price. There are also additional licensing costs because you need Microsoft Outlook. Each new email account costs around $15 to $19."
  • "The best system plan is enterprise. It costs basically 79 Euros per agent per month when it's billed annually and 95 Euros per agent per month when it's billed monthly."
  • "We use a licensing model only so we pay for the number of agents we have configured in the system only."
  • "Freshdesk was the best solution with the best price. It was cost efficient and included all the features that we needed."
  • More Freshdesk Pricing and Cost Advice →

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    Top Answer:Its simplicity is most valuable. It is easy and simple, and it requires negligible training effort. I don't spend all my time goofing around trying to find stuff in the ticketing system.
    Top Answer:We have many cases where a ticket comes in, and it ends up having multiple team members working on it. It would be really nice to be able to assign a single ticket to multiple people, rather than… more »
    Top Answer:We are using it for IT support, desktop support, and any issues with any of our applications. We use it pretty extensively. It is the portal that we use for any requests, work being done, questions… more »
    Ranking
    Views
    152
    Comparisons
    120
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Views
    2,657
    Comparisons
    2,032
    Reviews
    10
    Average Words per Review
    784
    Rating
    8.3
    Comparisons
    Also Known As
    ePowerCenter, Astute ePowerCenter
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    Overview
    Astute ePowerCenter is a cloud-based omni-channel customer relationship management (CRM) platform that tools to manage customer information and engagement across phone, email, web, chat and social media platforms. It helps agents in call centers to trade call scripts and schedule training sessions for in-context agent guidance. Astute ePowerCenter provides on-demand answers, recommends next best actions and features personalized views of each customer. With dynamic and custom fields, marketers can capture relevant customer details for every campaign. The solution features natural language processing to automatically real and understands incoming customer emails. ePowerCenter provides custom reporting and analytics tools to study customer interactions and generate insights around consumer behavior or campaign performance. The built-in escalation tools enable agents to escalate calls to their seniors or other departments. Auto-generated, personalized follow-up emails allow agents to close communication loops by verifying a message and clicking send. See customer case studies at astutesolutions.com/customers.
    Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
    Offer
    Learn more about Astute Agent
    Learn more about Freshdesk
    Sample Customers
    McDonald's, British Airways, Darden Restaurants, Kraft Foods, McCormick & Co,, Vera Bradley, B&G Foods, Scotts Miracle-Gro, Aer Lingus, Buffalo Wild Wings, Bush Brothers & Company, Michelin Tire Corporation, Combe
    Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember
    Top Industries
    No Data Available
    REVIEWERS
    Retailer23%
    Computer Software Company15%
    University8%
    Healthcare Company8%
    VISITORS READING REVIEWS
    Computer Software Company29%
    Comms Service Provider18%
    Government5%
    Energy/Utilities Company5%
    Company Size
    No Data Available
    REVIEWERS
    Small Business58%
    Midsize Enterprise16%
    Large Enterprise26%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise15%
    Large Enterprise60%
    Buyer's Guide
    CRM Customer Engagement Centers
    June 2022
    Find out what your peers are saying about Microsoft, Pega, Oracle and others in CRM Customer Engagement Centers. Updated: June 2022.
    610,518 professionals have used our research since 2012.

    Astute Agent is ranked 11th in CRM Customer Engagement Centers while Freshdesk is ranked 1st in Customer Experience Management with 10 reviews. Astute Agent is rated 0.0, while Freshdesk is rated 8.4. On the other hand, the top reviewer of Freshdesk writes "Easy to use with great features and helpful technical support". Astute Agent is most compared with , whereas Freshdesk is most compared with ServiceNow, JIRA Service Management, Microsoft Dynamics CRM, ManageEngine ServiceDesk Plus and Zendesk Guide.

    We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.