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Astute Agent vs Freshdesk comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Astute Agent
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
CRM Customer Engagement Centers (19th)
Freshdesk
Average Rating
8.2
Reviews Sentiment
7.5
Number of Reviews
32
Ranking in other categories
Customer Experience Management (4th), Field Service Management (3rd), Help Desk Software (5th), Knowledge Management Software (5th)
 

Mindshare comparison

Astute Agent and Freshdesk aren’t in the same category and serve different purposes. Astute Agent is designed for CRM Customer Engagement Centers and holds a mindshare of 0.8%, up 0.3% compared to last year.
Freshdesk, on the other hand, focuses on Customer Experience Management, holds 5.3% mindshare, up 4.5% since last year.
CRM Customer Engagement Centers
Customer Experience Management
 

Featured Reviews

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SujayRao - PeerSpot reviewer
Offers insights into team performance, with ready-made reports and GenAI features that assist in creating reports
Freshdesk's major drawback is its limitation in integrating tools for App Store and Play Store reviews, and social channels like Twitter, which come with additional costs. Despite having third-party integration options, these features should be inherently available in the tool without additional expenses. Integration with social media and review platforms should be built-in.
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
24%
Real Estate/Law Firm
8%
Financial Services Firm
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about Freshdesk?
Freshdesk significantly improved our customer issue resolution process. We can now easily record and track all customer requests, ensuring that no tickets are lost.
What needs improvement with Freshdesk?
More automation would be beneficial, as it could greatly improve our efficiency and reduce manual tasks.
What is your primary use case for Freshdesk?
My primary use cases with Freshdesk involve help desk software as well as additional functionalities tailored to our operations. For the industry that I'm working in, Freshdesk is used primarily fo...
 

Comparisons

No data available
 

Also Known As

ePowerCenter, Astute ePowerCenter
No data available
 

Overview

 

Sample Customers

McDonald's, British Airways, Darden Restaurants, Kraft Foods, McCormick & Co,, Vera Bradley, B&G Foods, Scotts Miracle-Gro, Aer Lingus, Buffalo Wild Wings, Bush Brothers & Company, Michelin Tire Corporation, Combe
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember
Find out what your peers are saying about Microsoft, Salesforce, ServiceNow and others in CRM Customer Engagement Centers. Updated: June 2025.
860,632 professionals have used our research since 2012.