"What's valuable about Arctic Wolf AWN CyberSOC is the cost savings it provides for companies that no longer have to hire a bunch of security people and pay for a SIM."
"Whenever there is a major thing like Exchange vulnerabilities, it scans our Exchange server for indicators of compromise. It then alerts us and points exactly where we need to go to check for ourselves if it is normal or not."
"Security protection is the best feature of this product."
"The integration between Cisco AMPs and the Windows servers is most valuable. So, they can also sandbox machines on which they see something suspicious."
"This solution gathers the information logs from all devices and correlates all the information. It notifies us of any critical events taking place across our networks which has been valuable."
"I would like to see them build the ability to co-sell an EDR platform, manage an EDR or manage the actual response, potentially from the issues that are coming up from the security risks."
"They focus on detecting administrator-level control compromises. Because they're focusing more on administrator-level compromise, they are less able to see if an individual user has been compromised. It is, admittedly, very difficult because they don't know what normal human behavior is. If a hacker compromises a human account and then acts just like the human, how are you ever going to notice, unless you have some inside knowledge of how the company works? For example, they overlook account lockouts on user accounts, whereas in our own alerting system, we do not. We review every account lockout, and if it is bad, we contact the person, whereas they think of that as noise because they're more focused on the administrator-level compromise."
"It can sometimes take up to an hour to get notification of a problem and that's a long time."
"They could probably expand on their integration tools. They can integrate with more security tools."
"This solution could be improved with a higher degree of automation such as automated emails, triggers and defining the severity of the cases."
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Arctic Wolf Managed Detection and Response is ranked 1st in SOC as a Service with 4 reviews while Dell Secureworks is ranked 3rd in Managed Security Services with 1 review. Arctic Wolf Managed Detection and Response is rated 8.8, while Dell Secureworks is rated 7.0. The top reviewer of Arctic Wolf Managed Detection and Response writes "Alerts and points exactly to where we need to go, gives good prescriptive guidance, and allows customization of alerts based on your requirements". On the other hand, the top reviewer of Dell Secureworks writes "Solution that is easy to setup and integrate and has streamlined the management of information across our networks". Arctic Wolf Managed Detection and Response is most compared with CrowdStrike Falcon Complete, SentinelOne Vigilance, Red Canary MDR, Carbon Black Cloud Managed Detection Deliver and Huntress, whereas Dell Secureworks is most compared with Trustwave Managed Security Services, Trapp Technology ArmorPoint Managed SIEM, IBM Managed Security Services, McAfee Managed Detection and Response (McAfee MDR) and Optiv Managed Security Services.
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