Senior IT Analyst at a insurance company with 51-200 employees
Jun 6, 2021
Whenever there is a major thing like Exchange vulnerabilities, it scans our Exchange server for indicators of compromise. It then alerts us and points exactly where we need to go to check for ourselves if it is normal or not.
Learn what your peers think about Arctic Wolf Managed Detection and Response. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
Vice President of Technology at Hallmark Building Supplies, Inc.
Mar 22, 2023
We can effectively manage the massive amounts of security data that we receive from various sources such as firewalls, switches, endpoints, and other log sources.
What's valuable about Arctic Wolf AWN CyberSOC is the cost savings it provides for companies that no longer have to hire a bunch of security people and pay for a SIM.
Senior IT Analyst at a insurance company with 51-200 employees
Jun 6, 2021
They focus on detecting administrator-level control compromises. Because they're focusing more on administrator-level compromise, they are less able to see if an individual user has been compromised. It is, admittedly, very difficult because they don't know what normal human behavior is. If a hacker compromises a human account and then acts just like the human, how are you ever going to notice, unless you have some inside knowledge of how the company works? For example, they overlook account lockouts on user accounts, whereas in our own alerting system, we do not. We review every account lockout, and if it is bad, we contact the person, whereas they think of that as noise because they're more focused on the administrator-level compromise.
Learn what your peers think about Arctic Wolf Managed Detection and Response. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
Vice President of Technology at Hallmark Building Supplies, Inc.
Mar 22, 2023
I can't think of any specific features that they need to add at the moment. As long as they continue to develop new solutions to support different operating systems and technologies, we are satisfied with their service.
We appreciate the effort they put into adding new features and functionality to their service and believe they are doing a great job in providing us with all the necessary tools and resources to stay secure.
AVP of Tech at a insurance company with 201-500 employees
Mar 17, 2023
It's nitpicky; however, if it could integrate with more of our products, like our CRM, that would be ideal. They may only integrate with Salesforce. We use a different mid-market CRM.
While it isn't a regular occurrence, there have been some gaps in response to some support questions. Questions get answered, yet there are times it takes longer than I'm comfortable with.
I would like to see them build the ability to co-sell an EDR platform, manage an EDR or manage the actual response, potentially from the issues that are coming up from the security risks.
