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Secureworks Taegis Managed XDR / MDR Logo

Secureworks Taegis Managed XDR / MDR pros and cons

Vendor: Secureworks
3.9 out of 5
Badge Ranked 1
595 followers
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Pros & Cons summary

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Prominent pros & cons

PROS

Secureworks Taegis Managed XDR / MDR provides valuable IDS and IPS features.
It offers flexible pricing while enhancing visibility and control over endpoints.
The platform reduces noise by showing only important alerts that need investigation, response, and remediation.
Secureworks integrates well with existing solutions like Azure AD, covering Microsoft 365 environments.
The support chat connects users with human agents, delivering fast and reliable assistance.

CONS

File integrity monitoring is requested in future releases.
Tamper-proofing or tamper protection is still pending.
Visibility issues across endpoints have been noted, needing improvements.
Higher automation levels with emails, triggers, and severity definitions are needed.
Integration with third-party solutions, such as Carbon Black, requires improvement.
 

Secureworks Taegis Managed XDR / MDR Pros review quotes

SL
Jun 21, 2023
The most valuable feature is the fast alerting and response time.
Mohammad Jundiah - PeerSpot reviewer
Nov 17, 2023
The most valuable feature is the support. The support chat. It's always connecting to people. And you open the chat, and it's not about that automated response. It's actually a human being that responds to you.
reviewer1310127 - PeerSpot reviewer
Dec 6, 2020
The pricing is flexible.
Learn what your peers think about Secureworks Taegis Managed XDR / MDR. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
817,751 professionals have used our research since 2012.
MukeshKumar5 - PeerSpot reviewer
Apr 2, 2021
It provides more visibility and more control over endpoints. It reduces the noise. It clears things and only shows things that are really important. It only shows those things that need to be looked at or need to be investigated further. Other similar solutions give you a lot of alerts and other things, but Secureworks gives you a defined or less noisy view so that you can work or focus on things that are important in terms of investigation, response, and remediation.
AH
Sep 8, 2023
The solution definitely made us way more aware of the possibilities out there.
reviewer1646754 - PeerSpot reviewer
Aug 13, 2021
The initial setup was very straight forward.
reviewer1244541 - PeerSpot reviewer
Feb 22, 2022
This solution gathers the information logs from all devices and correlates all the information. It notifies us of any critical events taking place across our networks which has been valuable.
RO
Mar 9, 2023
Securworks' threat intel seems pretty decent, and they integrate with several solutions we have, such as Azure AD, so all our Microsoft 365 stuff is covered.
reviewer2022897 - PeerSpot reviewer
Nov 15, 2022
There are some patent pending detectors within the platform that provides a lot of value.
KG
Jan 5, 2020
The most valuable features are IDS and IPS.
 

Secureworks Taegis Managed XDR / MDR Cons review quotes

SL
Jun 21, 2023
It would be nice if the solution were a little more affordable.
Mohammad Jundiah - PeerSpot reviewer
Nov 17, 2023
The integration would look better with other products, with other EDRs, with other firewalls, with other older versions of firewalls, and the versions of software and hardware.
reviewer1310127 - PeerSpot reviewer
Dec 6, 2020
Dell Secureworks is for higher-end customers and it's not quite as straightforward to implement or to get up and running as some of the other solutions.
Learn what your peers think about Secureworks Taegis Managed XDR / MDR. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
817,751 professionals have used our research since 2012.
MukeshKumar5 - PeerSpot reviewer
Apr 2, 2021
Tamper-proofing or tamper protection is still pending in Secureworks. Tamper protection will make it more secure. If I'm an admin of a device, I can uninstall an agent without the knowledge of the security or Secureworks admin. If someone gets hold of one endpoint with admin credentials, he can remove anything, and an organization will lose visibility. They need to work on providing more visibility across endpoints. A couple of times it has happened that the cloak agent is there, but it did not get activated, or there were some issues. The machine was restarted, but the cloak agent didn't run. In such cases, you have to troubleshoot. It is a big issue if a cyber attack is happening, and your machine is rebooted, but the events are not captured.
AH
Sep 8, 2023
The deployment could definitely be improved.
reviewer1646754 - PeerSpot reviewer
Aug 13, 2021
In terms of ROI, I'd be surprised if there is any investment return on the SIM.
reviewer1244541 - PeerSpot reviewer
Feb 22, 2022
This solution could be improved with a higher degree of automation such as automated emails, triggers and defining the severity of the cases.
RO
Mar 9, 2023
We did a PoC of their next-gen antivirus product, but it wasn't ready yet. It was underdeveloped and caused a lot of issues. We'd like to move away from Carbon Black, but they said that it's probably still not to a point where we'd be happy with it. Carbon Black and RedCloak seem to work fine for us.
reviewer2022897 - PeerSpot reviewer
Nov 15, 2022
Dell Secureworks could improve its integration with other third-party solutions.
KG
Jan 5, 2020
In the next release of this solution, I would like to see file integrity monitoring.