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Arcserve UDP vs IBM ProtectTIER comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Arcserve UDP
Ranking in Backup and Recovery
28th
Average Rating
7.6
Reviews Sentiment
5.7
Number of Reviews
44
Ranking in other categories
Disaster Recovery (DR) Software (18th)
IBM ProtectTIER
Ranking in Backup and Recovery
65th
Average Rating
7.2
Number of Reviews
7
Ranking in other categories
Deduplication Software (13th)
 

Mindshare comparison

As of May 2026, in the Backup and Recovery category, the mindshare of Arcserve UDP is 1.2%, down from 1.3% compared to the previous year. The mindshare of IBM ProtectTIER is 0.7%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Backup and Recovery Mindshare Distribution
ProductMindshare (%)
Arcserve UDP1.2%
IBM ProtectTIER0.7%
Other98.1%
Backup and Recovery
 

Featured Reviews

Sergio Itikawa - PeerSpot reviewer
Software Solutions Architect at SPEData
Has supported hybrid IT environments effectively and offers strong data protection
With Arcserve UDP, the most valuable feature is to improve persistent data, which I consider important. I use other products too, not only Arcserve UDP, as we use TrueNAS as well. Arcserve UDP improves the precision of data. I have utilized Arcserve UDP's data deduplication feature, and the data deduplication feature helps my storage efficiency significantly. I have used Arcserve UDP's continuous data protection. It is beneficial for operational continuity because we use it constantly and have no objections to Arcserve UDP technology; I think it is very good. Arcserve UDP's integration with multiple operating systems is very good and very efficient. This brings value for me since many of my clients have different operating systems like Windows and Linux; there is no problem. Regarding the deduplication and compression with Arcserve UDP, I think Arcserve UDP is still a solid solution that we primarily use.
AG
Technical Lead at a manufacturing company with 10,001+ employees
Provides a short-term backup, archive, and cataloging for 20,000 people in our organization
The backup for a large amount of data is slow. When there's a large amount of data, sometimes the backup isn't completed in time. I have a 24 hour cycle, so it doesn't get completed in 24 hours with the large amount of data. With Veritas NetBackup, I can take 20 terabytes of backup in a day.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Their technical support is excellent."
"The recovery part of the product is very good."
"Global deduplication is the best feature of this solution."
"Instant recovery is the most valuable feature of Arcserve UDP."
"Data store deduplication, which saves space on storage and time to backup."
"The most valuable features of this solution are that I can by just one click, copy and paste anything that I would want. I do not have to restore the whole virtual machine."
"One of the things that I do like about it is that it has a very good deduplication feature."
"There are many backup options available in this solution. For example, you are able to do backups of servers, email, OST files, and users. This is a complete backup solution which is very good."
"The command-line interface is good."
"The cataloging is the best feature, as it takes millions of frames for the backup and, because it's incremental, it takes less time to complete."
"The most valuable feature is the incremental backup."
"Overall IBM ProtectTIER is a great solution. It is easy to use."
"The most valuable features are the Self-Service, and the ability to search the data."
"The most valuable features are the self-service features and the ability to search the data."
"The solution is highly stable."
"The cataloging is the best feature. It takes millions of frames for the backup. It's incremental, so it takes less time to complete."
 

Cons

"They could work on their marketing approach. I don't see many people leveraging it."
"I would say they have good people, but the staff in Brazil is very reduced, so we need to talk with foreigners; it could be difficult for our clients since it was not in Portuguese."
"The solution's reporting could be improved and should provide customized reports."
"Backups are very slow and time consuming."
"We could not go into granular details of retrieving backup information."
"Customer service and support need to be improved. Based on my experience, whenever we need support, there are difficulties with communication when trying to resolve the issue."
"Bad. They delay completing the analysis of a problem and absence of contouring solution for unresolved problems."
"The solution can improve by allowing older versions to support the latest version of the OS."
"The configuration wizards are still complex and hard to navigate. These should be easier to manage."
"The configuration wizards are still complex and hard to navigate."
"These days, we are thinking about pushing another solution because of the poor support from IBM."
"It is unmanageable. Support would be good."
"My advice to anybody who is considering this solution is to conduct a proof of concept first because everybody's needs are different, and this product is not suitable for every kind of backup."
"Setting up the system to work with legacy equipment is a bit complex at times."
"I would like the possibility to back up the infrastructure and then replicate it upon on restart, without having to orchestrate the starting of the VM."
"The backup for a large amount of data is slow. When there's a large amount of data, sometimes the backup isn't completed in time."
 

Pricing and Cost Advice

"The price of this product is high and it should be lower."
"Its price seems reasonable. Its price is average as compared to the other products I've looked at. We have a three-year license right now. There are no other costs beyond the standard licensing fee."
"The retail fee is $1300 for a year for one server. Other than that, there is just the cost of your hardware."
"Normally our customers purchase the premium plus license, rather than the standard one, which provides more options."
"There are annual subscription fees and there are licensing costs for three computers. It is an expensive solution."
"The solution is not very expensive, but it is not cheap."
"I rate the product price a five on a scale of one to ten, where one is low price and ten is high price."
"The solution is expensive."
"The customer can decide how they want to purchase a license. However, the price of the solution is expensive."
"We have a capacity-based license, which is managed centrally for all the sites of my company."
"IBM ProtectTIER is an expensive solution."
"This solution is very expensive."
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Manufacturing Company
10%
Marketing Services Firm
8%
Financial Services Firm
8%
Manufacturing Company
16%
Construction Company
16%
Financial Services Firm
12%
Comms Service Provider
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business25
Midsize Enterprise9
Large Enterprise9
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise3
 

Questions from the Community

Major Differences Between These 4 Backup and Disaster Recovery Solutions?
Comparing the features of the four is not the right approach. You need to develop a list of requirements for backup and DR that are specific to your organization and then compare each of the four ...
What is your experience regarding pricing and costs for StorageCraft ShadowProtect?
Regarding the setup cost for Arcserve UDP, it is significantly important, but the price is similar to all our options where clients need to have backup on-premises and replication in the cloud.
What needs improvement with StorageCraft ShadowProtect?
One area for improvement in Arcserve UDP is its capability to interact with other cloud servers. We faced challenges in capturing the data from these servers and had to subscribe to another applica...
Ask a question
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Also Known As

StorageCraft ShadowProtect, StorageCraft Backup Analyzer
No data available
 

Overview

 

Sample Customers

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services
Durham Police Department, Re-Store LLC, CenterGrid, pixx.io GmbH, Australian Government Department of Defence, QD, Refresco Gerber
Find out what your peers are saying about Arcserve UDP vs. IBM ProtectTIER and other solutions. Updated: April 2026.
894,738 professionals have used our research since 2012.