Arcserve UDP vs IBM ProtectTIER comparison

Arcserve and IBM are both solutions in the Backup and Recovery category. Arcserve is ranked #23 with an average rating of 6.9, while IBM is ranked #75. Arcserve holds a 1.1% mindshare in BRS, compared to IBM’s 0.5% mindshare. Additionally, 85% of Arcserve users are willing to recommend the solution, compared to 60% of IBM users who would recommend it.

Arcserve UDP

Read 44 Arcserve UDP reviews

2,739 Views
2,328 Comparison Views

85% willing to recommend

IBM ProtectTIER

Read 7 IBM ProtectTIER reviews

878 Views
676 Comparison Views

60% willing to recommend

Arcserve UDP

IBM ProtectTIER

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 11, 2024

IBM ProtectTIER and Arcserve UDP are both prominent data protection and recovery solutions. Arcserve UDP seems to have the upper hand due to its comprehensive data management features.

Features: Users find IBM ProtectTIER’s deduplication and replication capabilities valuable, allowing efficient storage management. Arcserve UDP garners appreciation for its all-in-one infrastructure including backup, replication, and disaster recovery features. Arcserve UDP’s breadth of features stands out, providing a more versatile solution.

Room for Improvement: IBM ProtectTIER feedback highlights a need for better integration with cloud services and user documentation. Arcserve UDP users mention the need for improvements in job monitoring and support responsiveness. The main differences lie in IBM’s cloud integration enhancements needed versus Arcserve’s operational monitoring.

Ease of Deployment and Customer Service: IBM ProtectTIER users report a relatively straightforward deployment process but occasionally cite customer service inefficiencies. Arcserve UDP is noted for its smooth deployment experience and reliable customer support. Arcserve UDP’s customer service and deployment ease give it an advantage.

Pricing and ROI: IBM ProtectTIER users express satisfaction with the product’s return on investment despite the initial setup costs being slightly higher. Arcserve UDP is viewed favorably for its cost-effectiveness and impressive ROI. Arcserve UDP is perceived to deliver better overall value at a competitive price point.

To learn more, read our detailed Arcserve UDP vs. IBM ProtectTIER Report (Updated: December 2025).

Buyer's Guide

Arcserve UDP vs. IBM ProtectTIER

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Arcserve UDP

Ranking in Backup and Recovery

23rd

Average Rating

7.6

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

Disaster Recovery (DR) Software (16th)

IBM ProtectTIER

Ranking in Backup and Recovery

75th

Average Rating

7.2

Number of Reviews

Ranking in other categories

Deduplication Software (13th)

Mindshare comparison

As of January 2026, in the Backup and Recovery category, the mindshare of Arcserve UDP is 1.1%, down from 1.3% compared to the previous year. The mindshare of IBM ProtectTIER is 0.5%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery Market Share Distribution
Product	Market Share (%)
Arcserve UDP	1.1%
IBM ProtectTIER	0.5%
Other	98.4%

Backup and Recovery

Featured Reviews

Sergio Itikawa

Software Solutions Architect at SPEData

Has supported hybrid IT environments effectively and offers strong data protection

With Arcserve UDP, the most valuable feature is to improve persistent data, which I consider important. I use other products too, not only Arcserve UDP, as we use TrueNAS as well. Arcserve UDP improves the precision of data. I have utilized Arcserve UDP's data deduplication feature, and the data deduplication feature helps my storage efficiency significantly. I have used Arcserve UDP's continuous data protection. It is beneficial for operational continuity because we use it constantly and have no objections to Arcserve UDP technology; I think it is very good. Arcserve UDP's integration with multiple operating systems is very good and very efficient. This brings value for me since many of my clients have different operating systems like Windows and Linux; there is no problem. Regarding the deduplication and compression with Arcserve UDP, I think Arcserve UDP is still a solid solution that we primarily use.

Read full review

Avdhesh Garg

Technical Lead at a manufacturing company with 10,001+ employees

Provides a short-term backup, archive, and cataloging for 20,000 people in our organization

The backup for a large amount of data is slow. When there's a large amount of data, sometimes the backup isn't completed in time. I have a 24 hour cycle, so it doesn't get completed in 24 hours with the large amount of data. With Veritas NetBackup, I can take 20 terabytes of backup in a day.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I like the tool's speed."

"We are satisfied with Arcserve UDP. The most important feature that we use and why we choose this product is the RHA feature."

"The product's deployment process was straightforward."

"The data protection functionality is the most valuable feature of this solution."

"Easy restoration and the solution works quickly."

"It is easy to configure."

"The most valuable feature of Arcserve UDP is the initiative UI and the logs are clear and detailed that are generated when there has been an issue or failure on the user's system. We only have to log onto the client's system to retrieve the information. It is possible to precisely identify the problem's location. The system categorizes and logs every step in a structured manner, selectively displaying only the essential logs. However, to view a comprehensive log, one must access the line machine log and examine the actual client for detailed logging."

"The recovery part of the product is very good."

More Arcserve UDP pros

"The command-line interface is good."

"Overall IBM ProtectTIER is a great solution. It is easy to use."

"The most valuable features are the Self-Service, and the ability to search the data."

"The solution is highly stable."

"In terms of stability, I've found it to be very stable. I've walked into the server room when it was at 60 degrees Celcius, and it was still running fine."

"The cataloging is the best feature. It takes millions of frames for the backup. It's incremental, so it takes less time to complete."

Cons

"They could work on their marketing approach. I don't see many people leveraging it."

"It takes much time to verify and consolidate images for backups."

"It should be easier to switch between backup locations. We have multiple data storage locations and sometimes one of those storages need to be replaced. It would be nice if they made it easier to reconfigure the backup configuration."

"I think that the price could still be a bit cheaper and I do not like that they have been purchased by Arcserve."

"The speed of restores should be improved. We have found the speed of large restores rather slow."

"I don't know whether the tool has VMware integrations. It would be good to cover this area if it doesn't have those."

"The problem is just reliability. If the promises in the marketing material were realized in real life, it would be the perfect solution, but it's just the reliability issues."

"The only problem with the solution is that when I change the drive capacity, it has to do a full backup. It's a problem when I have five servers to backup. When I only want to change the size of the drive, I have to do a full backup that can take one week."

More Arcserve UDP cons

"The backup for a large amount of data is slow."

"Setting up the system to work with legacy equipment is a bit complex at times."

"IBM ProtectTIER could improve by being more user-friendly."

"I would like the possibility to back up the infrastructure and then replicate it upon on restart, without having to orchestrate the starting of the VM."

"The configuration wizards are still complex and hard to navigate. These should be easier to manage."

Pricing and Cost Advice

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a four or five out of ten."

"There are annual subscription fees and there are licensing costs for three computers. It is an expensive solution."

"The price of StorageCraft ShadowProtect is competitive in the market."

"Normally our customers purchase the premium plus license, rather than the standard one, which provides more options."

"There is an annual license required for this solution and it is priced well."

"The solution is very expensive."

"Pricing is most likely comparable."

"I do not work with the pricing or licensing issues of the solution for our organization."

More Arcserve UDP pricing and cost advice

"This solution is very expensive."

"We have a capacity-based license, which is managed centrally for all the sites of my company."

"The customer can decide how they want to purchase a license. However, the price of the solution is expensive."

"IBM ProtectTIER is an expensive solution."

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Manufacturing Company

11%

Comms Service Provider

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	10
Large Enterprise	9

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	1
Large Enterprise	3

Questions from the Community

Major Differences Between These 4 Backup and Disaster Recovery Solutions?

Comparing the features of the four is not the right approach. You need to develop a list of requirements for backup and DR that are specific to your organization and then compare each of the four ...

See all answers

What do you like most about StorageCraft ShadowProtect?

The interface is very refined, works fine, and is very intuitive most of the time. Scalability is nice. The multi-tenancy feature is very welcome. The integration with Linux works fine too.

See all answers

What is your experience regarding pricing and costs for StorageCraft ShadowProtect?

Regarding the setup cost for Arcserve UDP, it is significantly important, but the price is similar to all our options where clients need to have backup on-premises and replication in the cloud.

See all answers

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Comparisons

Veeam Data Platform vs Arcserve UDP

Compared 14% of the time

Rubrik vs Arcserve UDP

Compared 5% of the time

Acronis Cyber Protect vs Arcserve UDP

Compared 5% of the time

Veritas Backup Exec vs Arcserve UDP

Compared 5% of the time

Dell PowerProtect Data Domain vs Arcserve UDP

Compared 5% of the time

More Arcserve UDP Competitors

Dell PowerProtect Data Domain vs IBM ProtectTIER

Compared 26% of the time

HPE StoreOnce vs IBM ProtectTIER

Compared 17% of the time

Rubrik vs IBM ProtectTIER

Compared 10% of the time

DD Boost vs IBM ProtectTIER

Compared 9% of the time

Dell PowerProtect Data Manager vs IBM ProtectTIER

Compared 8% of the time

More IBM ProtectTIER Competitors

Product Reports

Buyer's Guide

Arcserve UDP

January 2026

Download Arcserve UDP product report

Buyer's Guide

Deduplication Software

January 2026

Download IBM ProtectTIER product report

Also Known As

StorageCraft ShadowProtect, StorageCraft Backup Analyzer

No data available

Overview

Arcserve UDP is a comprehensive solution that empowers even a one-person IT department to protect virtual and physical environments with a high degree of simplicity. It allows you to design and manage your entire data protection strategy with a unified management console, and enables you to scale your data backup coverage as your organization grows with the push of a button.

Arcserve

IBM TS7650G ProtecTIER Deduplication Gateway is designed to meet the disk-based data protection needs of the enterprise data center while enabling significant infrastructure cost reductions. The solution offers industry-leading inline deduplication performance and scalability up to 1 petabyte (PB) of physical storage capacity per system, and can provide up to 25 PB or more backup storage capacity. Combined with IBM or third-party storage, TS7650G ProtecTIER Deduplication Gateway provides a powerful disk-based repository to improve the performance, retention and availability of backup and archive data in a small footprint for energy and cost efficiency.

IBM

Sample Customers

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services

Durham Police Department, Re-Store LLC, CenterGrid, pixx.io GmbH, Australian Government Department of Defence, QD, Refresco Gerber

Buyer's Guide

Arcserve UDP vs. IBM ProtectTIER

December 2025

Free Report: Arcserve UDP vs. IBM ProtectTIER

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