Arcserve UDP vs IBM ProtectTIER comparison

Arcserve and IBM are both solutions in the Backup and Recovery category. Arcserve is ranked #19 with an average rating of 7.0, while IBM is ranked #86. Arcserve holds a 1.2% mindshare in BRS, compared to IBM’s 0.1% mindshare. Additionally, 84% of Arcserve users are willing to recommend the solution, compared to 60% of IBM users who would recommend it.

Arcserve UDP

Read 43 Arcserve UDP reviews

2,352 Views
1,343 Comparison Views

84% willing to recommend

IBM ProtectTIER

Read 7 IBM ProtectTIER reviews

219 Views
126 Comparison Views

60% willing to recommend

Arcserve UDP

IBM ProtectTIER

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 11, 2024

IBM ProtectTIER and Arcserve UDP are both prominent data protection and recovery solutions. Arcserve UDP seems to have the upper hand due to its comprehensive data management features.

Features: Users find IBM ProtectTIER’s deduplication and replication capabilities valuable, allowing efficient storage management. Arcserve UDP garners appreciation for its all-in-one infrastructure including backup, replication, and disaster recovery features. Arcserve UDP’s breadth of features stands out, providing a more versatile solution.

Room for Improvement: IBM ProtectTIER feedback highlights a need for better integration with cloud services and user documentation. Arcserve UDP users mention the need for improvements in job monitoring and support responsiveness. The main differences lie in IBM’s cloud integration enhancements needed versus Arcserve’s operational monitoring.

Ease of Deployment and Customer Service: IBM ProtectTIER users report a relatively straightforward deployment process but occasionally cite customer service inefficiencies. Arcserve UDP is noted for its smooth deployment experience and reliable customer support. Arcserve UDP’s customer service and deployment ease give it an advantage.

Pricing and ROI: IBM ProtectTIER users express satisfaction with the product’s return on investment despite the initial setup costs being slightly higher. Arcserve UDP is viewed favorably for its cost-effectiveness and impressive ROI. Arcserve UDP is perceived to deliver better overall value at a competitive price point.

To learn more, read our detailed Arcserve UDP vs. IBM ProtectTIER Report (Updated: June 2025).

Buyer's Guide

Arcserve UDP vs. IBM ProtectTIER

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Arcserve UDP

Ranking in Backup and Recovery

19th

Average Rating

7.6

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

Disaster Recovery (DR) Software (11th)

IBM ProtectTIER

Ranking in Backup and Recovery

86th

Average Rating

7.2

Number of Reviews

Ranking in other categories

Deduplication Software (13th)

Mindshare comparison

As of July 2025, in the Backup and Recovery category, the mindshare of Arcserve UDP is 1.2%, down from 1.4% compared to the previous year. The mindshare of IBM ProtectTIER is 0.1%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery

Featured Reviews

TeresitaSabile

Head of Operation and IT at Elgrade Inc

Cost savings and efficient decompression but needs better cloud integration

Our primary use case for Arcserve UDP is its decompression feature, which helped us save money by reducing storage needs. Despite moving to cloud applications, we have been using Arcserve UDP for backup and disaster recovery Arcserve UDP has helped our organization save considerable amounts of…

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ValereFEUGWANG

Information System Consultant at CFAO Technologies

Protects data in hybrid infrastructures, but it is an expensive product with poor support

The main challenge for our customers is to replicate the virtual environment upon restart, without using any additional solutions such as VMware SLM. I would like the possibility to back up the infrastructure and then replicate it upon on restart, without having to orchestrate the starting of the VM. It would be much better for us. This solution can be made easier to use. Technical support is very frustrating and we are considering other solutions because of it. Stability is something that should be improved. The product is expensive and the licensing should be changed.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Global deduplication is the best feature of this solution."

"I like the tool's speed."

"It is very stable."

"One of the things that I do like about it is that it has a very good deduplication feature."

"The most valuable feature of Arcserve UDP is its decompression capability."

"The product provides instant and virtual standbys."

"The product's deployment process was straightforward."

"The most valuable feature of StorageCraft ShadowProtect is the speed and the compression of the backups. The compressed backed-up files do not take up as much storage. Additionally, the incremental backups can be done in one minute and be backed up on a disc very fast."

More Arcserve UDP pros

"The command-line interface is good."

"In terms of stability, I've found it to be very stable. I've walked into the server room when it was at 60 degrees Celcius, and it was still running fine."

"The most valuable features are the Self-Service, and the ability to search the data."

"Overall IBM ProtectTIER is a great solution. It is easy to use."

"The solution is highly stable."

"The cataloging is the best feature. It takes millions of frames for the backup. It's incremental, so it takes less time to complete."

Cons

"The solution can use a lot of bandwidth when the scheduling is not done, it should auto-schedule itself. For example, if there are 50 users connected in the network at 12 o'clock and the backup is not scheduled. At this time the network offices are going to have performance issues when it is doing a backup. Having a feature to auto-schedule a time when the network is not being used often would be beneficial."

"One area for improvement in Arcserve UDP is its capability to interact with other cloud servers."

"The tool doesn't provide cloud integration in India."

"The speed of restores should be improved. We have found the speed of large restores rather slow."

"Based on my experience, whenever we need support, there are difficulties with communication when trying to resolve the issue."

"A lot of their new technologies are not very good."

"The solution could improve by being more user-friendly. It can be difficult to assign destinations and choose which files and folders we need to back up. There are some aspects that are unclear."

"It should be easier to switch between backup locations. We have multiple data storage locations and sometimes one of those storages need to be replaced. It would be nice if they made it easier to reconfigure the backup configuration."

More Arcserve UDP cons

"Setting up the system to work with legacy equipment is a bit complex at times."

"The configuration wizards are still complex and hard to navigate. These should be easier to manage."

"The backup for a large amount of data is slow."

"IBM ProtectTIER could improve by being more user-friendly."

"I would like the possibility to back up the infrastructure and then replicate it upon on restart, without having to orchestrate the starting of the VM."

Pricing and Cost Advice

"The solution is expensive."

"The pricing is moderate."

"I feel that the product is fairly priced."

"The retail fee is $1300 for a year for one server. Other than that, there is just the cost of your hardware."

"I do not work with the pricing or licensing issues of the solution for our organization."

"Its price seems reasonable. Its price is average as compared to the other products I've looked at. We have a three-year license right now. There are no other costs beyond the standard licensing fee."

"It is approximately $400 to purchase a virtual service outright."

"We only have the maintenance of three standard UDP licenses. Each license is 50 Euro. There are some additional costs for the storage and software but it has nothing to do with the UDP."

More Arcserve UDP pricing and cost advice

"We have a capacity-based license, which is managed centrally for all the sites of my company."

"The customer can decide how they want to purchase a license. However, the price of the solution is expensive."

"IBM ProtectTIER is an expensive solution."

"This solution is very expensive."

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Top Industries

By visitors reading reviews

Computer Software Company

18%

Non Profit

11%

Manufacturing Company

Financial Services Firm

27%

Computer Software Company

24%

Real Estate/Law Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Major Differences Between These 4 Backup and Disaster Recovery Solutions?

Comparing the features of the four is not the right approach. You need to develop a list of requirements for backup and DR that are specific to your organization and then compare each of the four ...

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What do you like most about StorageCraft ShadowProtect?

The interface is very refined, works fine, and is very intuitive most of the time. Scalability is nice. The multi-tenancy feature is very welcome. The integration with Linux works fine too.

See all answers

What is your experience regarding pricing and costs for StorageCraft ShadowProtect?

Pricing for SPX MRP/MSP is under $400 per server (Single VM) with a 1-year subscription. After discounts, it could decrease by 20%-30%, and opting for a 3/5/10 server pack may offer even better (lo...

See all answers

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Comparisons

Veeam Data Platform vs Arcserve UDP

Compared 35% of the time

Acronis Cyber Protect vs Arcserve UDP

Compared 12% of the time

Rubrik vs Arcserve UDP

Compared 9% of the time

HPE StoreOnce vs Arcserve UDP

Compared 5% of the time

Arcserve Backup vs Arcserve UDP

Compared 5% of the time

More Arcserve UDP Competitors

Dell PowerProtect DD (Data Domain) vs IBM ProtectTIER

Compared 100% of the time

More IBM ProtectTIER Competitors

Product Reports

Buyer's Guide

Arcserve UDP

June 2025

Download Arcserve UDP product report

Buyer's Guide

Deduplication Software

June 2025

Download IBM ProtectTIER product report

Also Known As

StorageCraft ShadowProtect, StorageCraft Backup Analyzer

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Overview

Arcserve UDP is a comprehensive solution that empowers even a one-person IT department to protect virtual and physical environments with a high degree of simplicity. It allows you to design and manage your entire data protection strategy with a unified management console, and enables you to scale your data backup coverage as your organization grows with the push of a button.

Arcserve

IBM TS7650G ProtecTIER Deduplication Gateway is designed to meet the disk-based data protection needs of the enterprise data center while enabling significant infrastructure cost reductions. The solution offers industry-leading inline deduplication performance and scalability up to 1 petabyte (PB) of physical storage capacity per system, and can provide up to 25 PB or more backup storage capacity. Combined with IBM or third-party storage, TS7650G ProtecTIER Deduplication Gateway provides a powerful disk-based repository to improve the performance, retention and availability of backup and archive data in a small footprint for energy and cost efficiency.

IBM

Sample Customers

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services

Durham Police Department, Re-Store LLC, CenterGrid, pixx.io GmbH, Australian Government Department of Defence, QD, Refresco Gerber

Buyer's Guide

Arcserve UDP vs. IBM ProtectTIER

June 2025

Free Report: Arcserve UDP vs. IBM ProtectTIER

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