Arcserve UDP vs IBM ProtectTIER comparison

Arcserve and IBM are both solutions in the Backup and Recovery category. Arcserve is ranked #19 with an average rating of 7.0, while IBM is ranked #89. Arcserve holds a 1.2% mindshare in BRS, compared to IBM’s 0.1% mindshare. Additionally, 84% of Arcserve users are willing to recommend the solution, compared to 60% of IBM users who would recommend it.

Arcserve UDP

Read 43 Arcserve UDP reviews

2,566 Views
2,207 Comparison Views

84% willing to recommend

IBM ProtectTIER

Read 7 IBM ProtectTIER reviews

445 Views
191 Comparison Views

60% willing to recommend

Arcserve UDP

IBM ProtectTIER

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 11, 2024

IBM ProtectTIER and Arcserve UDP are both prominent data protection and recovery solutions. Arcserve UDP seems to have the upper hand due to its comprehensive data management features.

Features: Users find IBM ProtectTIER’s deduplication and replication capabilities valuable, allowing efficient storage management. Arcserve UDP garners appreciation for its all-in-one infrastructure including backup, replication, and disaster recovery features. Arcserve UDP’s breadth of features stands out, providing a more versatile solution.

Room for Improvement: IBM ProtectTIER feedback highlights a need for better integration with cloud services and user documentation. Arcserve UDP users mention the need for improvements in job monitoring and support responsiveness. The main differences lie in IBM’s cloud integration enhancements needed versus Arcserve’s operational monitoring.

Ease of Deployment and Customer Service: IBM ProtectTIER users report a relatively straightforward deployment process but occasionally cite customer service inefficiencies. Arcserve UDP is noted for its smooth deployment experience and reliable customer support. Arcserve UDP’s customer service and deployment ease give it an advantage.

Pricing and ROI: IBM ProtectTIER users express satisfaction with the product’s return on investment despite the initial setup costs being slightly higher. Arcserve UDP is viewed favorably for its cost-effectiveness and impressive ROI. Arcserve UDP is perceived to deliver better overall value at a competitive price point.

To learn more, read our detailed Arcserve UDP vs. IBM ProtectTIER Report (Updated: July 2025).

Buyer's Guide

Arcserve UDP vs. IBM ProtectTIER

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Arcserve UDP

Ranking in Backup and Recovery

19th

Average Rating

7.6

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

Disaster Recovery (DR) Software (11th)

IBM ProtectTIER

Ranking in Backup and Recovery

89th

Average Rating

7.2

Number of Reviews

Ranking in other categories

Deduplication Software (13th)

Mindshare comparison

As of August 2025, in the Backup and Recovery category, the mindshare of Arcserve UDP is 1.2%, down from 1.4% compared to the previous year. The mindshare of IBM ProtectTIER is 0.1%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery

Featured Reviews

TeresitaSabile

Head of Operation and IT at Elgrade Inc

Cost savings and efficient decompression but needs better cloud integration

Our primary use case for Arcserve UDP is its decompression feature, which helped us save money by reducing storage needs. Despite moving to cloud applications, we have been using Arcserve UDP for backup and disaster recovery Arcserve UDP has helped our organization save considerable amounts of…

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ValereFEUGWANG

Information System Consultant at CFAO Technologies

Protects data in hybrid infrastructures, but it is an expensive product with poor support

The main challenge for our customers is to replicate the virtual environment upon restart, without using any additional solutions such as VMware SLM. I would like the possibility to back up the infrastructure and then replicate it upon on restart, without having to orchestrate the starting of the VM. It would be much better for us. This solution can be made easier to use. Technical support is very frustrating and we are considering other solutions because of it. Stability is something that should be improved. The product is expensive and the licensing should be changed.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of StorageCraft ShadowProtect is the speed and the compression of the backups. The compressed backed-up files do not take up as much storage. Additionally, the incremental backups can be done in one minute and be backed up on a disc very fast."

"It allows us to back up all the servers and centrally manage them."

"The interface is very refined, works fine, and is very intuitive most of the time. Scalability is nice. The multi-tenancy feature is very welcome. The integration with Linux works fine too."

"Global deduplication is the best feature of this solution."

"We are satisfied with Arcserve UDP. The most important feature that we use and why we choose this product is the RHA feature."

"One of the things that I do like about it is that it has a very good deduplication feature."

"The backup is the most valuable feature. It also makes storage very easy."

"Instant recovery is the most valuable feature of Arcserve UDP."

More Arcserve UDP pros

"The solution is highly stable."

"In terms of stability, I've found it to be very stable. I've walked into the server room when it was at 60 degrees Celcius, and it was still running fine."

"The command-line interface is good."

"The most valuable features are the Self-Service, and the ability to search the data."

"The cataloging is the best feature. It takes millions of frames for the backup. It's incremental, so it takes less time to complete."

"Overall IBM ProtectTIER is a great solution. It is easy to use."

Cons

"The solution's reporting could be improved and should provide customized reports."

"We have to use a Microsoft hypervisor for installation which is expensive."

"It should be easier to switch between backup locations. We have multiple data storage locations and sometimes one of those storages need to be replaced. It would be nice if they made it easier to reconfigure the backup configuration."

"The solution can use a lot of bandwidth when the scheduling is not done, it should auto-schedule itself. For example, if there are 50 users connected in the network at 12 o'clock and the backup is not scheduled. At this time the network offices are going to have performance issues when it is doing a backup. Having a feature to auto-schedule a time when the network is not being used often would be beneficial."

"We cannot restore each user's mailbox. Each user's mailbox should be independently restorable. Also, this solution is very slow. If you select all of the servers, it runs for a long time... It needs to be faster. Finally, If anything happens to one server we should be able to switch to another server."

"Arcserve UDP is in the middle range of complexity. The interface can be developed a little bit more to be user-friendly."

"I don't know whether the tool has VMware integrations. It would be good to cover this area if it doesn't have those."

"The support could be more knowledgeable and faster."

More Arcserve UDP cons

"I would like the possibility to back up the infrastructure and then replicate it upon on restart, without having to orchestrate the starting of the VM."

"The configuration wizards are still complex and hard to navigate. These should be easier to manage."

"Setting up the system to work with legacy equipment is a bit complex at times."

"The backup for a large amount of data is slow."

"IBM ProtectTIER could improve by being more user-friendly."

Pricing and Cost Advice

"It is approximately $400 to purchase a virtual service outright."

"I feel that the product is fairly priced."

"The solution is priced well compared to other solutions."

"The solution is not very expensive, but it is not cheap."

"The price is based on the number of sockets. We use a four-socket price that includes two servers and the cost is $4,375."

"We only have the maintenance of three standard UDP licenses. Each license is 50 Euro. There are some additional costs for the storage and software but it has nothing to do with the UDP."

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a four or five out of ten."

"In comparison to other vendors, it is a low-cost solution."

More Arcserve UDP pricing and cost advice

"We have a capacity-based license, which is managed centrally for all the sites of my company."

"IBM ProtectTIER is an expensive solution."

"This solution is very expensive."

"The customer can decide how they want to purchase a license. However, the price of the solution is expensive."

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Non Profit

12%

Manufacturing Company

Government

Financial Services Firm

20%

Computer Software Company

20%

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Major Differences Between These 4 Backup and Disaster Recovery Solutions?

Comparing the features of the four is not the right approach. You need to develop a list of requirements for backup and DR that are specific to your organization and then compare each of the four ...

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What do you like most about StorageCraft ShadowProtect?

The interface is very refined, works fine, and is very intuitive most of the time. Scalability is nice. The multi-tenancy feature is very welcome. The integration with Linux works fine too.

See all answers

What is your experience regarding pricing and costs for StorageCraft ShadowProtect?

Pricing for SPX MRP/MSP is under $400 per server (Single VM) with a 1-year subscription. After discounts, it could decrease by 20%-30%, and opting for a 3/5/10 server pack may offer even better (lo...

See all answers

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Comparisons

Veeam Data Platform vs Arcserve UDP

Compared 32% of the time

Acronis Cyber Protect vs Arcserve UDP

Compared 10% of the time

Rubrik vs Arcserve UDP

Compared 10% of the time

HPE Zerto Software vs Arcserve UDP

Compared 5% of the time

Dell PowerProtect DD (Data Domain) vs Arcserve UDP

Compared 5% of the time

More Arcserve UDP Competitors

Dell PowerProtect DD (Data Domain) vs IBM ProtectTIER

Compared 70% of the time

HPE StoreOnce vs IBM ProtectTIER

Compared 30% of the time

More IBM ProtectTIER Competitors

Product Reports

Buyer's Guide

Arcserve UDP

August 2025

Download Arcserve UDP product report

Buyer's Guide

Deduplication Software

August 2025

Download IBM ProtectTIER product report

Also Known As

StorageCraft ShadowProtect, StorageCraft Backup Analyzer

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Overview

Arcserve UDP is a comprehensive solution that empowers even a one-person IT department to protect virtual and physical environments with a high degree of simplicity. It allows you to design and manage your entire data protection strategy with a unified management console, and enables you to scale your data backup coverage as your organization grows with the push of a button.

Arcserve

IBM TS7650G ProtecTIER Deduplication Gateway is designed to meet the disk-based data protection needs of the enterprise data center while enabling significant infrastructure cost reductions. The solution offers industry-leading inline deduplication performance and scalability up to 1 petabyte (PB) of physical storage capacity per system, and can provide up to 25 PB or more backup storage capacity. Combined with IBM or third-party storage, TS7650G ProtecTIER Deduplication Gateway provides a powerful disk-based repository to improve the performance, retention and availability of backup and archive data in a small footprint for energy and cost efficiency.

IBM

Sample Customers

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services

Durham Police Department, Re-Store LLC, CenterGrid, pixx.io GmbH, Australian Government Department of Defence, QD, Refresco Gerber

Buyer's Guide

Arcserve UDP vs. IBM ProtectTIER

July 2025

Free Report: Arcserve UDP vs. IBM ProtectTIER

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