Arcserve UDP vs Carbonite Server comparison

Arcserve and OpenText are both solutions in the Backup and Recovery category. Arcserve is ranked #26 with an average rating of 6.5, while OpenText is ranked #58. Arcserve holds a 1.1% mindshare in BRS, compared to OpenText’s 0.8% mindshare. Additionally, 85% of Arcserve users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.

Arcserve UDP

Read 44 Arcserve UDP reviews

2,466 Views
2,145 Comparison Views

85% willing to recommend

Carbonite Server

Read 7 Carbonite Server reviews

1,426 Views
1,055 Comparison Views

100% willing to recommend

Arcserve UDP

Carbonite Server

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 11, 2024

Arcserve UDP and Carbonite Server are both prominent data protection solutions. Arcserve UDP is praised for its comprehensive backup options, while Carbonite Server excels in seamless data recovery processes, making it popular among users who prioritize reliability in data restoration.

Features: Arcserve UDP is noted for its wide range of backup options, integration capabilities, and scalability. Carbonite Server is valued for its robust data recovery features, cloud integration, and user-friendly interface.

Room for Improvement: Arcserve UDP users highlight the need for a more intuitive setup process, better documentation, and improved user onboarding. Carbonite Server users request enhanced reporting tools, faster customer support, and more comprehensive training resources.

Ease of Deployment and Customer Service: Arcserve UDP's deployment is considered straightforward but requires technical knowledge. Carbonite Server is easy to deploy and user-friendly. Arcserve offers extensive customer service, though users suggest it could be more efficient. Carbonite's customer service is noted for its professionalism but could improve in response time.

Pricing and ROI: Arcserve UDP offers competitive pricing with a strong ROI, particularly for businesses needing a full-featured solution. Carbonite Server's pricing is higher, but users believe the superior data recovery justifies the cost. Arcserve provides value through its feature set, while Carbonite delivers ROI through reliable recovery capabilities.

To learn more, read our detailed Arcserve UDP vs. Carbonite Server Report (Updated: November 2025).

Buyer's Guide

Arcserve UDP vs. Carbonite Server

November 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Arcserve UDP

Ranking in Backup and Recovery

26th

Average Rating

7.6

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

Disaster Recovery (DR) Software (18th)

Carbonite Server

Ranking in Backup and Recovery

58th

Average Rating

8.2

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Cloud Backup (46th)

Mindshare comparison

As of November 2025, in the Backup and Recovery category, the mindshare of Arcserve UDP is 1.1%, down from 1.3% compared to the previous year. The mindshare of Carbonite Server is 0.8%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery Market Share Distribution
Product	Market Share (%)
Arcserve UDP	1.1%
Carbonite Server	0.8%
Other	98.1%

Backup and Recovery

Featured Reviews

Sergio Itikawa

Software Solutions Architect at SPEData

Has supported hybrid IT environments effectively and offers strong data protection

With Arcserve UDP, the most valuable feature is to improve persistent data, which I consider important. I use other products too, not only Arcserve UDP, as we use TrueNAS as well. Arcserve UDP improves the precision of data. I have utilized Arcserve UDP's data deduplication feature, and the data deduplication feature helps my storage efficiency significantly. I have used Arcserve UDP's continuous data protection. It is beneficial for operational continuity because we use it constantly and have no objections to Arcserve UDP technology; I think it is very good. Arcserve UDP's integration with multiple operating systems is very good and very efficient. This brings value for me since many of my clients have different operating systems like Windows and Linux; there is no problem. Regarding the deduplication and compression with Arcserve UDP, I think Arcserve UDP is still a solid solution that we primarily use.

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Dale Dirkes

President at DIAD Consulting, Inc.

A simple, efficient, reliable product

The efficiency and convenience are excellent. The pricing is very good. It shows you what has been updated via little green dots. The solution is very automatic. I don't have to worry about it. It was easy to set up. Technical support has been helpful in the past. The solution has been problem-free.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features are that it is able to restore quickly and that it is able to virtually restore on Hyper-V."

"It's simple to set up."

"The data protection functionality is the most valuable feature of this solution."

"Instant recovery is the most valuable feature of Arcserve UDP."

"The most valuable feature of Arcserve UDP is the initiative UI and the logs are clear and detailed that are generated when there has been an issue or failure on the user's system. We only have to log onto the client's system to retrieve the information. It is possible to precisely identify the problem's location. The system categorizes and logs every step in a structured manner, selectively displaying only the essential logs. However, to view a comprehensive log, one must access the line machine log and examine the actual client for detailed logging."

"The most valuable feature of Arcserve UDP is live replication."

"The most valuable feature is the duplication."

"This product is extremely user-friendly and it is capable of performing large-scale archive/backup (five+ years worth). It is easy to store, maintain, and check backups."

More Arcserve UDP pros

"I find the BMR/image and the recovery pieces are valuable."

"The efficiency and convenience are excellent."

"Technical support handled all our issues quickly and effectively."

"The Granular Restore of SQL feature has been a lifesaver more times than I can count. One of the main reasons for looking at Carbonite was their support for platforms like AIX and AS/400 Series."

"The solution is very stable."

"The solution is a free engine to help work with the container."

"It seems reliable and easy to use."

"Easy verification of things is the most valuable feature."

More Carbonite Server pros

Cons

"I had an issue with Arcserve UDP during the failover and the secondary machine didn't get back online, even though it ran automatically. I faced the issue during a crisis situation. However, I haven't faced such a problem again."

"The solution could improve by being more user-friendly. It can be difficult to assign destinations and choose which files and folders we need to back up. There are some aspects that are unclear."

"A lot of their new technologies are not very good."

"The time to backup servers that sit in DMZ must be improved."

"The solution can use a lot of bandwidth when the scheduling is not done, it should auto-schedule itself. For example, if there are 50 users connected in the network at 12 o'clock and the backup is not scheduled. At this time the network offices are going to have performance issues when it is doing a backup. Having a feature to auto-schedule a time when the network is not being used often would be beneficial."

"The initial setup was complex."

"StorageCraft ShadowProtect can improve by making one console that can control backups of all desktops and servers in one place. Additionally, the recovery process of the backups is very slow and could improve. It's very slow when we went to recover a complete disc but to recover one file is very fast."

"We could not go into granular details of retrieving backup information."

More Arcserve UDP cons

"The only thing that I would like to see improved is related to marketing. Currently, it is very difficult to find the right paper and stuff for me. Their marketing department should provide better information because currently, it is very difficult to find information on the internet. It was bought over by OpenText, and you won't be able to find a lot of information about this solution on their site. They should also provide training facilities for commercial purposes. Some of my colleagues recently went for pilot training, and they were technical. If I want to get trained, the training has to be more commercial. Currently, there is no such training for users like me."

"The stability has room for improvement."

"The support for object storage isn't quite there yet. Its public cloud support can be improved. I would love to see the public cloud support for object storage, and it would be great, but what I always hear from the folks at Carbonite is that in a lot of cases, it directly competes with their cloud offering. So, I don't know when or where that will go or if that will go anywhere, but we are hopeful to see something. The dashboard is a little outdated. If they gave it a facelift and put some better design around their dashboard, that would be tremendous. I generally care less about the visual aesthetics of an application as long as it does what it needed to do, which is true in the case of this solution. We also have the Microsoft 365 platform. Because they're two separate platforms, I have to log in to my Microsoft platform to manage it, and I have to log into my Carbonite server backup platform to manage it. Having these two coexist together in one management console is really what we're looking for, but we went for it knowing this. We also knew that there would be some integration coming down the road. So, we're again hoping to see some of that coming in 2021."

"The Hyper-V backup has room for improvement."

"It could be a little bit easier or faster to be able to access data files without having to download anything."

"They do not yet have USB recovery but they are adding it in coming releases."

"In the next release I would like to see an improvement in the auto failover option."

Pricing and Cost Advice

"As an MSP partner, I believe that the prices are fair."

"The pricing is moderate."

"The solution is priced well compared to other solutions."

"I rate the product price a five on a scale of one to ten, where one is low price and ten is high price."

"We only have the maintenance of three standard UDP licenses. Each license is 50 Euro. There are some additional costs for the storage and software but it has nothing to do with the UDP."

"The solution is expensive."

"The retail fee is $1300 for a year for one server. Other than that, there is just the cost of your hardware."

"There are annual subscription fees and there are licensing costs for three computers. It is an expensive solution."

More Arcserve UDP pricing and cost advice

"The pricing is between $120 and $150 per year."

"We pay 9,000 dollars per year for our license."

"Its price is reasonable."

"The solution is open source."

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Manufacturing Company

10%

Government

Non Profit

Computer Software Company

14%

Manufacturing Company

Healthcare Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	10
Large Enterprise	9

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	3
Large Enterprise	1

Questions from the Community

Major Differences Between These 4 Backup and Disaster Recovery Solutions?

Comparing the features of the four is not the right approach. You need to develop a list of requirements for backup and DR that are specific to your organization and then compare each of the four ...

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What do you like most about StorageCraft ShadowProtect?

The interface is very refined, works fine, and is very intuitive most of the time. Scalability is nice. The multi-tenancy feature is very welcome. The integration with Linux works fine too.

See all answers

What is your experience regarding pricing and costs for StorageCraft ShadowProtect?

Pricing for SPX MRP/MSP is under $400 per server (Single VM) with a 1-year subscription. After discounts, it could decrease by 20%-30%, and opting for a 3/5/10 server pack may offer even better (lo...

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HPE Zerto Software vs Arcserve UDP

Compared 5% of the time

Dell PowerProtect Data Manager vs Arcserve UDP

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Compared 26% of the time

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Compared 17% of the time

SugarSync vs Carbonite Server

Compared 10% of the time

IBM Spectrum Protect Plus vs Carbonite Server

Compared 9% of the time

Veeam Data Cloud for Microsoft 365 vs Carbonite Server

Compared 9% of the time

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Product Reports

Buyer's Guide

Arcserve UDP

November 2025

Download Arcserve UDP product report

Buyer's Guide

Cloud Backup

October 2025

Download Carbonite Server product report

Also Known As

StorageCraft ShadowProtect, StorageCraft Backup Analyzer

Carbonite Recover Backup

Overview

Arcserve UDP is a comprehensive solution that empowers even a one-person IT department to protect virtual and physical environments with a high degree of simplicity. It allows you to design and manage your entire data protection strategy with a unified management console, and enables you to scale your data backup coverage as your organization grows with the push of a button.

Arcserve

Carbonite Server securely replicates data to the local backup server while securing a second copy in the cloud. Granular restore and local failover options ensure rapid recovery and minimal data loss. With integrated hardware and cloud failover for critical systems, Carbonite Server provides reliable data protection.

OpenText

Sample Customers

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services

INLINE Commercial Construction, Hamilton County

Buyer's Guide

Arcserve UDP vs. Carbonite Server

November 2025

Free Report: Arcserve UDP vs. Carbonite Server

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