Arcserve UDP vs Carbonite Server comparison

Arcserve and OpenText are both solutions in the Backup and Recovery category. Arcserve is ranked #32 with an average rating of 8.0, while OpenText is ranked #57. Arcserve holds a 1.1% mindshare in BRS, compared to OpenText’s 0.9% mindshare. Additionally, 85% of Arcserve users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.

Arcserve UDP

Read 44 Arcserve UDP reviews

5,775 Views
4,736 Comparison Views

85% willing to recommend

Carbonite Server

Read 7 Carbonite Server reviews

3,973 Views
2,702 Comparison Views

100% willing to recommend

Arcserve UDP

Carbonite Server

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 11, 2024

Arcserve UDP and Carbonite Server are both prominent data protection solutions. Arcserve UDP is praised for its comprehensive backup options, while Carbonite Server excels in seamless data recovery processes, making it popular among users who prioritize reliability in data restoration.

Features: Arcserve UDP is noted for its wide range of backup options, integration capabilities, and scalability. Carbonite Server is valued for its robust data recovery features, cloud integration, and user-friendly interface.

Room for Improvement: Arcserve UDP users highlight the need for a more intuitive setup process, better documentation, and improved user onboarding. Carbonite Server users request enhanced reporting tools, faster customer support, and more comprehensive training resources.

Ease of Deployment and Customer Service: Arcserve UDP's deployment is considered straightforward but requires technical knowledge. Carbonite Server is easy to deploy and user-friendly. Arcserve offers extensive customer service, though users suggest it could be more efficient. Carbonite's customer service is noted for its professionalism but could improve in response time.

Pricing and ROI: Arcserve UDP offers competitive pricing with a strong ROI, particularly for businesses needing a full-featured solution. Carbonite Server's pricing is higher, but users believe the superior data recovery justifies the cost. Arcserve provides value through its feature set, while Carbonite delivers ROI through reliable recovery capabilities.

To learn more, read our detailed Arcserve UDP vs. Carbonite Server Report (Updated: August 2026).

Buyer's Guide

Arcserve UDP vs. Carbonite Server

August 2026

Download the complete report

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Arcserve UDP

Ranking in Backup and Recovery

32nd

Average Rating

7.6

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

Disaster Recovery (DR) Software (17th)

Carbonite Server

Ranking in Backup and Recovery

57th

Average Rating

8.2

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Cloud Backup (44th)

Mindshare comparison

As of August 2026, in the Backup and Recovery category, the mindshare of Arcserve UDP is 1.1%, down from 1.2% compared to the previous year. The mindshare of Carbonite Server is 0.9%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery Mindshare Distribution
Product	Mindshare (%)
Arcserve UDP	1.1%
Carbonite Server	0.9%
Other	98.0%

Backup and Recovery

Featured Reviews

Sergio Itikawa

Software Solutions Architect at SPEData

Has supported hybrid IT environments effectively and offers strong data protection

With Arcserve UDP, the most valuable feature is to improve persistent data, which I consider important. I use other products too, not only Arcserve UDP, as we use TrueNAS as well. Arcserve UDP improves the precision of data. I have utilized Arcserve UDP's data deduplication feature, and the data deduplication feature helps my storage efficiency significantly. I have used Arcserve UDP's continuous data protection. It is beneficial for operational continuity because we use it constantly and have no objections to Arcserve UDP technology; I think it is very good. Arcserve UDP's integration with multiple operating systems is very good and very efficient. This brings value for me since many of my clients have different operating systems like Windows and Linux; there is no problem. Regarding the deduplication and compression with Arcserve UDP, I think Arcserve UDP is still a solid solution that we primarily use.

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Chris Puddy

Backup, storage and disaster recovery technical specialist at a computer software company with 201-500 employees

A reliable backup product which needs little management

For most technical users the setup and initial deployment are fairly straightforward and once deployed it 99% of the time looks after itself. Installation of the agents is similar to most other products in that it has an install wizard to guide you, the accompanying documentation is also very useful to assist wherever you are in the agent install and policy setup process. Normally our customers' IT team does the deployment of agents, however, this isn't a daunting task unless you are dealing with multiple servers to protect the product. On a server-by-server basis, the deployment doesn't take long. From the MSP side of things, the infrastructure sitting behind the scenes doesn't take too much to install, configure and maintain.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Global deduplication is the best feature of this solution."

"The solution has no limitations because it does backup for Linux and Windows."

"The data protection functionality is the most valuable feature of this solution."

"Instant recovery is the most valuable feature of Arcserve UDP."

"There are many backup options available in this solution. For example, you are able to do backups of servers, email, OST files, and users. This is a complete backup solution which is very good."

"The standard backup and restore feature is most used."

"The ROI is very good because of the speed of the backup."

"Arcserve UDP has a good configuration and user interface. It makes the job of an administrator easy."

More Arcserve UDP pros

"The solution is very stable."

"This solution is very simple to use and I will recommend it to anybody."

"The advice that I have for people looking into using Carbonite Server is that it seems reliable and easy to use."

"I find the BMR/image and the recovery pieces are valuable."

"The solution is a free engine to help work with the container."

"Technical support handled all our issues quickly and effectively."

"Easy verification of things is the most valuable feature."

"It seems reliable and easy to use."

More Carbonite Server pros

Cons

"StorageCraft ShadowProtect can improve by making one console that can control backups of all desktops and servers in one place. Additionally, the recovery process of the backups is very slow and could improve. It's very slow when we went to recover a complete disc but to recover one file is very fast."

"One area for improvement in Arcserve UDP is its capability to interact with other cloud servers."

"I think that the price could still be a bit cheaper and I do not like that they have been purchased by Arcserve."

"I would say they have good people, but the staff in Brazil is very reduced, so we need to talk with foreigners; it could be difficult for our clients since it was not in Portuguese."

"Every time I change the disc, I have to do a full backup."

"The technical support was horrible. That's why we switched."

"The initial setup was complex."

"Licensing can be quite difficult."

More Arcserve UDP cons

"The only thing that I would like to see improved is related to marketing. Currently, it is very difficult to find the right paper and stuff for me. Their marketing department should provide better information because currently, it is very difficult to find information on the internet. It was bought over by OpenText, and you won't be able to find a lot of information about this solution on their site. They should also provide training facilities for commercial purposes. Some of my colleagues recently went for pilot training, and they were technical. If I want to get trained, the training has to be more commercial. Currently, there is no such training for users like me."

"When you have to restore it, Carbonite takes a lot of time."

"The support for object storage isn't quite there yet. Its public cloud support can be improved. I would love to see the public cloud support for object storage, and it would be great, but what I always hear from the folks at Carbonite is that in a lot of cases, it directly competes with their cloud offering. So, I don't know when or where that will go or if that will go anywhere, but we are hopeful to see something. The dashboard is a little outdated. If they gave it a facelift and put some better design around their dashboard, that would be tremendous. I generally care less about the visual aesthetics of an application as long as it does what it needed to do, which is true in the case of this solution. We also have the Microsoft 365 platform. Because they're two separate platforms, I have to log in to my Microsoft platform to manage it, and I have to log into my Carbonite server backup platform to manage it. Having these two coexist together in one management console is really what we're looking for, but we went for it knowing this. We also knew that there would be some integration coming down the road. So, we're again hoping to see some of that coming in 2021."

"They do not yet have USB recovery but they are adding it in coming releases."

"In the next release I would like to see an improvement in the auto failover option."

"The support for object storage isn't quite there yet; its public cloud support can be improved."

"The stability has room for improvement."

"It could be a little bit easier or faster to be able to access data files without having to download anything."

More Carbonite Server cons

Pricing and Cost Advice

"I feel that the product is fairly priced."

"As an MSP partner, I believe that the prices are fair."

"The solution is priced well compared to other solutions."

"The price of this product is high and it should be lower."

"The retail fee is $1300 for a year for one server. Other than that, there is just the cost of your hardware."

"The licensing cost is for one year. There are not any hidden costs involved in the pricing model of the solution."

"The price of StorageCraft ShadowProtect is competitive in the market."

"I rate the product price a five on a scale of one to ten, where one is low price and ten is high price."

More Arcserve UDP pricing and cost advice

"Its price is reasonable."

"The solution is open source."

"The pricing is between $120 and $150 per year."

"We pay 9,000 dollars per year for our license."

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Top Industries

By visitors reading reviews

Construction Company

11%

Manufacturing Company

10%

Computer Software Company

10%

Marketing Services Firm

Comms Service Provider

11%

Healthcare Company

Computer Software Company

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	25
Midsize Enterprise	9
Large Enterprise	9

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	3
Large Enterprise	1

Questions from the Community

Major Differences Between These 4 Backup and Disaster Recovery Solutions?

Comparing the features of the four is not the right approach. You need to develop a list of requirements for backup and DR that are specific to your organization and then compare each of the four ...

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What is your experience regarding pricing and costs for StorageCraft ShadowProtect?

Regarding the setup cost for Arcserve UDP, it is significantly important, but the price is similar to all our options where clients need to have backup on-premises and replication in the cloud.

See all answers

What needs improvement with StorageCraft ShadowProtect?

One area for improvement in Arcserve UDP is its capability to interact with other cloud servers. We faced challenges in capturing the data from these servers and had to subscribe to another applica...

See all answers

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Comparisons

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Compared 8% of the time

Acronis Cyber Protect vs Arcserve UDP

Compared 4% of the time

Commvault Cloud vs Arcserve UDP

Compared 4% of the time

Veritas Backup Exec vs Arcserve UDP

Compared 3% of the time

Rubrik vs Arcserve UDP

Compared 3% of the time

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HPE Zerto Software vs Carbonite Server

Compared 5% of the time

Veeam Data Platform vs Carbonite Server

Compared 5% of the time

Veeam Data Cloud for Microsoft 365 vs Carbonite Server

Compared 4% of the time

SugarSync vs Carbonite Server

Compared 4% of the time

Carbonite Safe Backup vs Carbonite Server

Compared 3% of the time

More Carbonite Server Competitors

Product Reports

Buyer's Guide

Arcserve UDP

August 2026

Download Arcserve UDP product report

Buyer's Guide

Cloud Backup

July 2026

Download Carbonite Server product report

Also Known As

StorageCraft ShadowProtect, StorageCraft Backup Analyzer

Carbonite Recover Backup

Overview

Arcserve UDP provides comprehensive data protection with features like global deduplication, instant recovery, and virtual standby, supporting efficient backup and recovery across various environments.

Arcserve UDP is designed for seamless data protection and recovery, integrating efficiently across multiple platforms and environments. Its features like global deduplication and cloud integration enhance data protection strategies. The user-friendly interface allows for easy configuration, ensuring quick recovery and enhancing business continuity. While facing challenges in speed and outdated infrastructure compatibility, enhancements in disaster recovery, security, and licensing can improve user experience. Arcserve UDP supports a wide range of backup scenarios including server, file, and VM protection for on-premises and hybrid environments, ensuring reliable backup and recovery solutions.

What are the key features of Arcserve UDP?

Global Deduplication: Reduces storage requirements by eliminating duplicate data.
Instant Recovery: Provides immediate data access post-outage.
Virtual Standby: Enables rapid failover to minimize downtime.
Cross-Platform Support: Supports multiple OS for flexible deployment.
Cloud Integration: Seamlessly integrates with cloud services for expanded storage.
Compression & Replication: Enhances storage capabilities and data redundancy.

What benefits can users expect from Arcserve UDP?

Ease of Configuration: Simplifies setup and management, saving time.
Business Continuity: Ensures operational uptime through rapid recovery.
Cost Efficiency: Streamlines backup processes to reduce costs.
Data Protection: Offers robust features for comprehensive data safeguarding.
Virtualization Support: Optimizes backup strategies for virtual environments.
Flexibility: Adapts to diverse IT infrastructures and backup scenarios.

Arcserve UDP is widely implemented in industries like finance, manufacturing, and education for its ability to handle diverse backup scenarios without user intervention. Organizations rely on it for server, file, and VM backups, ensuring disaster recovery and continuous availability. Its decompression feature and support for virtualization and SQL database high availability meet the needs of demanding sectors, providing reliable data protection and cost-effective solutions.

Arcserve

Carbonite Server offers robust disaster recovery and data protection, with efficient features for restoring and managing complex server environments.

With capabilities like Bare Metal Recovery and SQL granular restore, Carbonite Server supports AIX and AS/400 Series, making it versatile for different platforms. Its efficient replication and failover processes are particularly beneficial for maintaining business continuity. Users appreciate the straightforward setup, responsive technical support, and automatic updates. There is room for improvement in areas such as instant recovery, more granular user permissions, and enhanced cloud integration. Managed service providers find it useful for offering reliable cloud and on-premises backup solutions.

What are the key features of Carbonite Server?

Bare Metal Recovery: Simplifies full system recovery with minimal user intervention.
SQL Granular Restore: Enhances precision in database recovery operations.
Platform Support: Compatible with AIX, AS/400, VMware, vSphere, and vSAN.
Efficient Replication: Facilitates swift disaster recovery and data transfer.
Automatic Updates: Ensures current software status with less manual effort.

What benefits and ROI can users expect?

Disaster Recovery: Quick recovery processes improve business resilience.
Easy Verification: Simplifies compliance and data integrity checks.
Resource Efficiency: Minimizes system resource usage, enhancing performance.
Reliable Support: Access to responsive technical support mitigates downtime.
Data Protection: Comprehensive solutions for cloud backups and data security.

Industries leveraging Carbonite Server enjoy its ability to support cloud backups, off-site data protection, and complex server restoration, especially in virtualized environments. It is widely used by managed service providers to deliver backup services and ensure application consistency in data transfers.

OpenText

Sample Customers

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services

INLINE Commercial Construction, Hamilton County

Buyer's Guide

Arcserve UDP vs. Carbonite Server

August 2026

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