Ameyo Fusion CX vs Ivanti Neurons for ITSM comparison

Ameyo and Ivanti are both solutions in the Help Desk Software category. Ameyo is ranked #42, while Ivanti is ranked #13 with an average rating of 8.3. Ameyo holds a 0.5% mindshare in HDS, compared to Ivanti’s 2.2% mindshare. Additionally, 100% of Ameyo users are willing to recommend the solution, compared to 92% of Ivanti users who would recommend it.

Ameyo Fusion CX

Read 1 Ameyo Fusion CX review

315 Views
312 Comparison Views

100% willing to recommend

Ivanti Neurons for ITSM

Read 17 Ivanti Neurons for ITSM reviews

1,672 Views
1,338 Comparison Views

92% willing to recommend

Ameyo Fusion CX

Ivanti Neurons for ITSM

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Ameyo Fusion CX and Ivanti Neurons for ITSM based on real PeerSpot user reviews.

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To learn more, read our detailed Help Desk Software Report (Updated: January 2026).

Buyer's Guide

Help Desk Software

January 2026

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Helped 881,821 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Ameyo Fusion CX

Ranking in Help Desk Software

42nd

Average Rating

7.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Ivanti Neurons for ITSM

Ranking in Help Desk Software

13th

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (13th)

Mindshare comparison

As of February 2026, in the Help Desk Software category, the mindshare of Ameyo Fusion CX is 0.5%, up from 0.5% compared to the previous year. The mindshare of Ivanti Neurons for ITSM is 2.2%, up from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
Ivanti Neurons for ITSM	2.2%
Ameyo Fusion CX	0.5%
Other	97.3%

Help Desk Software

Featured Reviews

Alfred Watts

Head Of Information Technology at a government with 201-500 employees

CRM and billing solution used in a large enterprise that offers scalability and stability

I would advise others to consider budget when looking at this solution. If you're a small company of less than 500 employees, it is an expensive investment. It is more suited to large enterprises. I would rate this solution a seven out of ten due to scalability, price and support.

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Rajat_Srivastava

Manager - Technical Support at a tech vendor with 10,001+ employees

Has helped streamline ticketing and change management while offering clear documentation support

Documentation and learning materials are available for Ivanti Neurons for ITSM, and if you check the vendor sites, you will find documents for each feature. I believe that short videos should be created and uploaded for newcomers to learn quickly since time can be limited. If a user believes in Ivanti, they should also believe in all its products including Ivanti Neurons for ITSM and Neurons because they are genuinely putting in hard work. This is reflected in the documentation, though I suggest they work on creating more videos. Other than that, you will find everything you need in the community site and documentation site. On a scale of 1-10, I rate Ivanti Neurons for ITSM an 8 out of 10.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We previously used Survey Monkey. We moved to using this solution because it offers more features. This solution offers call billing, CRM capabilities and remote support."

"The solution's technical support is excellent. I rate the technical support a ten out of ten."

"The main feature for us is incident management, as it assists me in knowing my assignments, because we have group assignments. When we go to the group assignment they can assign it to me there."

"It is relatively cost-effective compared to other options like ServiceNow. Additionally, it is highly stable."

"Overall, the platform, in its abilities, is really powerful, especially now with AI as a part of hyper-automation."

"It is easy to set up."

"Everything in Ivanti Neurons for ITSM is excellent, and they are doing their best."

"Ivanti Neurons allows me to adjust our workflow according to our needs."

"This is an excellent alternative to ServiceNow for smaller companies."

More Ivanti Neurons for ITSM pros

Cons

"In a future release, I would like to have smart learning. There are three phone networks in the UK and we want to know which networks are being used. I would also like to have language interpretation."

"I have had to open a few support tickets with the HEAT Service Management. They are very good but there are some areas that they could improve on."

"They could provide product integration with popular platforms."

"The patching for non-Windows OSes such as Linux is poor."

"Perhaps one area that could see enhancement is at the hardware level, particularly regarding endpoint control."

"I believe that short videos should be created and uploaded for newcomers to learn quickly since time can be limited."

"There could be an improvement in the ability to easily integrate other systems without extensive development."

"Configuration requirements are extensive, even in basic Service Desk processes."

"We'd like more integration with solutions like SolarWinds."

More Ivanti Neurons for ITSM cons

Pricing and Cost Advice

"This solution costs our business $3,000 per year."

"The price is on the higher side. The support is included in the standard licensing fees."

"If you want to add more users who can handle support there will be additional fees. What we call our extensions, we need to pay more for. They tell us that we need to acquire more licenses or something like that. I think it's very expensive, because in terms the pula, our local currency, it's about 20,000 per license for each user. It is an annual fee."

"The product is affordable for small businesses."

"I came to know from my team members that my company used to operate ServiceNow but shifted to Ivanti Neurons for ITSM due to its low licensing prices."

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

10%

Manufacturing Company

10%

Financial Services Firm

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	3
Large Enterprise	6

Questions from the Community

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What do you like most about Ivanti Neurons for ITSM?

I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically.

See all answers

What is your experience regarding pricing and costs for Ivanti Neurons for ITSM?

The price is on the higher side. The support is included in the standard licensing fees.

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What needs improvement with Ivanti Neurons for ITSM?

Regarding analytics and reporting in Ivanti Neurons for ITSM, I am not currently using it because I primarily use the reporting functions from the Endpoint Management tool. I am not sure if there i...

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Compared 6% of the time

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Compared 6% of the time

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Compared 5% of the time

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Product Reports

Buyer's Guide

Help Desk Software

January 2026

Download Ameyo Fusion CX product report

Buyer's Guide

Ivanti Neurons for ITSM

January 2026

Download Ivanti Neurons for ITSM product report

Also Known As

No data available

HEAT Service Management

Overview

Ameyo is a customer experience platform that helps enterprises of all sizes to connect, serve and support their customers. It is a powerful and highly flexible one-stop solution for all your contact center needs that lets the businesses have personalized interaction with every customer across multiple channels, thereby driving customer engagement.

Designed on latest and robust technology, Ameyo delivers customer engagement solutions which help businesses to improve productivity and profitability and meet their overall goals of customer acquisition & retention, repeat sales and requisitioning and business process automation.

Ameyo has a long-standing history of excellence with years of proven industry experience in the very challenging and fast-paced Customer Experience Management domain. We came in 2003, built a complete Contact Center Suite in 2004, launched Ameyo PACE and Ameyo on Cloud in 2010. Within a span of five to six years, we launched the ultimate Omni-channel and Customer Experience solution in the form of Ameyo Omni and Fusion CX respectively. With over 2000+ customers in across various verticals such as Banking, BPO, E-commerce, Financial Services, Telecom, Travel & Tourism, Healthcare, and Retail, this is just the beginning of our journey to be the most innovative and customer-centric global Contact Center transformers.

Ameyo

Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.

Ivanti

Sample Customers

Bank Bazaar

AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: January 2026.

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