• Home
  • Amazon Connect vs. Ameyo Omni

Amazon Connect vs Ameyo Omni comparison

Cancel
You must select at least 2 products to compare!
Amazon Web Services (AWS) Logo
Amazon Connect
Read 12 Amazon Connect reviews
1,465 views|1,268 comparisons
100% willing to recommend
Ameyo Logo
Ameyo Omni
25 views|14 comparisons
Comparison Buyer's Guide
Download the complete report
Buyer's Guide
Contact Center Platforms
April 2024
Executive Summary

We performed a comparison between Amazon Connect and Ameyo Omni based on real PeerSpot user reviews.

Find out what your peers are saying about Amazon Web Services (AWS), Genesys, Five9 and others in Contact Center Platforms.
To learn more, read our detailed Contact Center Platforms Report (Updated: April 2024).
Download the complete report
769,334 professionals have used our research since 2012.
Featured Review
Ravishankar A
Affordable, enables customization, and reduces the overall cost of migration
The solution reduces the overall cost of migration by approximately 50%.
Use Ameyo Omni?
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "I rate the tool's pricing an eight out of ten."
  • "I can't speak for the pricing of other contact center solutions, but in terms of Amazon Connect, compared to other AWS products, it's one of the more expensive options. However, the cost can be low if you have a smaller team of agents or receive fewer calls. Pricing is typically based on a per-user basis."
  • "The tool is cheaper than on-premise contact centers."
  • "The licensing is a pay-as-you-go model."
  • "Amazon Connect has a pay-as-you-go model. But I have a slightly different perspective on it."
  • "I would rate the pricing a nine out of ten, with ten being the most affordable."

    • More Amazon Connect Pricing and Cost Advice →

    Information Not Available
    report
    See Which Vendors Are Best For You
    Use our free recommendation engine to learn which Contact Center Platforms solutions are best for your needs.
    See Recommendations
    769,334 professionals have used our research since 2012.
    Questions from the Community
    Which is better - Genesys Cloud or Amazon Connect?
    Top Answer:Our organization ran comparison tests to determine whether the Genesys Cloud or Amazon Connect contact center management software was the better fit for us. We decided to go with Genesys Cloud… more »
    What do you like most about Amazon Connect?
    Top Answer:The solution reduces the overall cost of migration by approximately 50%.
    Read all 2 answers   →
    What is your experience regarding pricing and costs for Amazon Connect?
    Top Answer:The tool is cheaper than on-premise contact centers.
    Read all 2 answers   →
    Ask a question

    Earn 20 points

    Ranking
    1st
    out of 37 in Contact Center Platforms
    Views
    1,465
    Comparisons
    1,268
    Reviews
    11
    Average Words per Review
    906
    Rating
    8.0
    27th
    out of 37 in Contact Center Platforms
    Views
    25
    Comparisons
    14
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    AWS Connect
    Learn More
    Amazon Web Services (AWS)
    Ameyo
    Overview

    Amazon Connect, or AWS Connect, is a cloud-based contact center solution from Amazon Web Services. The platform stands out for its scalable cloud infrastructure that adjusts to fluctuating demand, eliminating the need to maintain physical hardware. Amazon Connect was developed to give Amazon customers personal, dynamic, and natural experiences. As their team said, "We couldn’t find one that met our needs, so we built it." They made this solution available for all businesses, and today, companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.

    Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing. Unique interaction-based pricing allows cost-effective scaling, significantly benefiting growing SMBs. And built-in AI/ML capabilities fuel features like chatbots, predictive routing, and interactive voice response to optimize customer and agent interactions.

    Amazon Connect's cloud-native and scalable infrastructure benefits IT professionals, who often grapple with the challenges of fluctuating call volumes and the maintenance of physical infrastructure. The infrastructure ensures robust scalability and reliability, allowing businesses to adjust their operations seamlessly with demand changes. Amazon Connect also simplifies deployment with an intuitive interface and seamless integration with applications like CRM software and workforce management tools. This creates a unified ecosystem to enhance customer insights, agent productivity, and omnichannel engagement.

    Overall, Amazon Connect removes the complexity of managing on-premises systems while providing advanced automation, analytics, and omnichannel capabilities. This enables organizations to deliver personalized, efficient customer experiences across channels in a scalable, cost-effective way.

    Omnichannel Contact Center Software to drive contextual, continuous and convenient interactions

    Sample Customers
    Capital One, Intuit, Adobe, Siemens, LegalZoom, DXC technology, Rackspace, Bellhop, American Preparatory Academy, The University of Texas at Dallas, University of Auckland, Origin Energy, and others.
    BankBazaar, Startek
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company21%
    Financial Services Firm11%
    Manufacturing Company7%
    Government7%
    No Data Available
    Company Size
    REVIEWERS
    Small Business23%
    Midsize Enterprise23%
    Large Enterprise54%
    VISITORS READING REVIEWS
    Small Business23%
    Midsize Enterprise10%
    Large Enterprise67%
    No Data Available
    Buyer's Guide
    Contact Center Platforms
    April 2024
    Download Free Report
    Find out what your peers are saying about Amazon Web Services (AWS), Genesys, Five9 and others in Contact Center Platforms. Updated: April 2024.
    DOWNLOAD NOW
    769,334 professionals have used our research since 2012.

    Amazon Connect is ranked 1st in Contact Center Platforms with 12 reviews while Ameyo Omni is ranked 27th in Contact Center Platforms. Amazon Connect is rated 8.2, while Ameyo Omni is rated 0.0. The top reviewer of Amazon Connect writes "Offers good reliability, works well for hybrid environment, totally managed by Amazon but needs to integrate third-party CRM tools like Salesforce". On the other hand, Amazon Connect is most compared with Genesys Cloud CX, Cisco Webex Contact Center, Five9, Avaya IX Contact Center and Cisco Finesse, whereas Ameyo Omni is most compared with .

    See our list of best Contact Center Platforms vendors.

    We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.