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Amazon CloudWatch vs Centreon comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 20, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Amazon CloudWatch
Ranking in Cloud Monitoring Software
10th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
46
Ranking in other categories
Application Performance Monitoring (APM) and Observability (13th), Log Management (14th)
Centreon
Ranking in Cloud Monitoring Software
18th
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
29
Ranking in other categories
Network Monitoring Software (25th), IT Infrastructure Monitoring (22nd)
 

Mindshare comparison

As of May 2025, in the Cloud Monitoring Software category, the mindshare of Amazon CloudWatch is 2.6%, down from 3.2% compared to the previous year. The mindshare of Centreon is 3.4%, down from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Monitoring Software
 

Featured Reviews

Rasanpreet Singh - PeerSpot reviewer
Reliable AWS monitoring and logging
The choice of logging solution should always be determined by the specific business requirements. It is crucial to align the logging strategy with what type of logs are needed and how they should be used. There are instances where we require custom solutions to retrieve logs, especially application logs that may not be easily accessible through CloudWatch or similar services. When we heavily rely on AWS native services, CloudWatch is indeed a robust choice. However, in certain scenarios, we might need integration capabilities with other tools, and if they can incorporate such features, it would enhance overall logging capabilities. I would rate it eight out of ten.
Caulson Chua - PeerSpot reviewer
With fewer staff resources, we can identify and address issues before the system goes down
Centreon's most valuable features are preventative maintenance and cost-efficiency. Everything is monitored, and we get a log before the system fails. We have an opportunity to fix the issue and avoid downtime. The dashboard is user-friendly, and the solution provides good reporting and visibility. The layout is straightforward. You can click on the drop-down list to select the server you want. The anomaly detection feature helped us reduce our average resolution time by 30 minutes to an hour.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"You can automate actions or use AWS functionalities like auto-scaling, where you can configure the metrics to add more nodes if the threshold is exceeded."
"The product can be integrated with AWS very easily."
"Our team finds it overall quite useful."
"It's useful to analyze past data and compare it with recent activities."
"The product helps us collect and store various metrics to set test alarms."
"Setting up this product was easy. I found data analytics as its most valuable feature."
"Amazon CloudWatch offers cost-saving advantages by being an inbuilt solution that requires no separate setup or maintenance for monitoring tasks."
"It is a robust analytical tool and it goes beyond mere functionality and extends into the realm of providing comprehensive insights."
"The most important feature is that it permits us to receive alarms if there is an incident within the infrastructure. The feature I love the most is the reporting feature, the MBI (Monitoring Business Intelligence) which permits us to send advanced reports to our customers in PDF format or in Doc format. We also deploy Centreon Map which gives our customers intuitive views of their information system."
"It is decentralized, which is better, because you can reduce the load from a single system. Also, you get a better view because it's more independent. Then, for the management, it's nice because they have one central system. With that, they can manage all the other systems, as well. This means they don't have to configure each system by system. They can configure it from one single interface."
"You can concentrate and orchestrate several other solutions from other vendors. You can consolidate those solutions all in one place, then maintain and monitor from that single point. This creates ease of use. It is a very powerful solution from this point of view."
"Valuable features include the ability to schedule downtime, intensity or depth of monitoring which it does, different plugin packs, Centreon MAP, Centreon BI."
"What I like most about Centreon is that it is very flexible and customizable, based on the user and/or business needs. Centreon is very flexible when it comes to monitoring parameters. We can use scripts found on the internet or scripts created by our infra/apps team. Also, the data visualization features are very simple and straightforward, yet very informative."
"We use the remote server functionality on some customer sites, because you can see an independent view and are not dependent on a single connection. If you have branch offices or bigger office outside your headquarters, you can use remote servers because if the connection is broken or disrupted, then remote server will obtain a view of your environment and server availability. This is a good point against using other solutions. Because with other solutions, you don't have this feature. Then, you will be blind if you have this type of a situation."
"We are alerted on service impacts and not when something is down. We have saved a lot of time on non-business-hours intervention."
"Predetermined templates allow for simple and fast service monitoring configuration."
 

Cons

"The product’s documentation must be improved."
"CloudWatch doesn’t monitor disk throughput by default."
"The monitoring part and GUI are areas in Amazon CloudWatch that have shortcomings currently and can be considered for improvements in the future."
"The dashboard and the UI could improve in Amazon CloudWatch. Additionally, they should focus on visibility inside the servers with AI and machine learning integrations. This would allow users who are using the solution to see what is happening within the system better."
"I found several areas for improvement in Amazon CloudWatch. First is that it's tough to track issues and find out where it's going wrong. The process takes longer. For example, if I get an exception error, I read the logs, search, go to AWS Cloud, then to the groups to find the keyword to determine what's wrong. Another area for improvement in Amazon CloudWatch is that it's slow in terms of log streaming. It requires an entire twenty-four hours for scanning, rather than just one hour. This issue can be solved with Elasticsearch streaming with Kibana, but it requires a lot of development effort and integration with Kibana or Splunk, and this also means I need a separate developer and software technical stack to do the indexing and streaming to Kibana. It's a manual effort that you need to do properly, so log streaming should be improved in Amazon CloudWatch. The AWS support person should also have a better understanding of the logs in Amazon CloudWatch. What I'd like added to the solution is a more advanced search function, particularly one that can tell you more information or special information. Right now, the search function is difficult to use because it only gives you limited data. For example, I got an error message saying that the policy wasn't created. I only know the amount the customer paid for the policy, the mobile number, and the customer name, but if I use those details, the information won't show up on the logs. I need to enter more details, so that's the type of fuzzy matching Amazon CloudWatch won't provide. If this type of search functionality is provided, it will be very helpful for businesses and companies that provide professional services to customers, like ours."
"Some of our customers want to use Kubernetes to monitor their CICD flow but Amazon CloudWatch does not support it. We need to use another solution, such as Datadog or Dynatrace has the needed capability."
"The solution's pricing is a bit higher."
"CloudWatch's scalability could be improved."
"This solution lacks service monitoring in the cloud."
"Improvements I would like to see include a discovery solution, better reports, and end-to-end monitoring."
"To get it started is a lot of work, since it comes empty. We had to push information into it to make it work."
"The product collects the information, but it fails to send them via SMS, WhatsApp or Telegram."
"I would like them to improve their documentation. When I faced some issues, I was looking for more documentation on the Internet. There is official documentation on Centreon's website, which sometimes is useful. Sometimes it is not very useful, as you cannot find the information or enough examples of configuration. The answer for me was to contact the support, who helped me, but I was not able to find all the information by myself on Centreon's website. A Centreon community or blog would be helpful."
"I would like to see a better UI, one which is more responsive."
"Sometimes, when the GUI and some of the search fields are being reset, and I return to the page, then I have to set them again. Therefore, some improvement on the UI and the filtering is needed."
"There are times when we face issues with Centreon being in development mode. Sometimes we do not receive alerts, causing business impact, and users ask why no alerts were received."
 

Pricing and Cost Advice

"We have monthly licensing costs. The licenses are probably in the vicinity of about $300 - $350/month."
"What's were using is the free service of Amazon CloudWatch, so they're not charging us. As for hidden fees, we're not aware of them because we're using what our clients provided us."
"Its pricing is reasonable. It is sometimes tricky, but it is reasonable as compared to others."
"Amazon CloudWatch is a cheap solution."
"It is a free-of-charge service."
"The pricing model is pay-as-you-go so you have to be mindful of usage to manage costs."
"The price of Amazon CloudWatch is reasonable. When the rate of data collection is done the price will increase. The price is less than other solutions."
"The pricing is average."
"The solution is very effective, despite the low price."
"Centreon is always available to develop new plugins when needed. The most important thing is that their maintenance account yearly subscription fee includes the fact that they will maintain the new plugins that you requested them to deliver."
"The pricing is acceptable."
"The pricing starts at around 5000 euro. However, this depends on: Your environment, the size of your host, how many hosts you have, how many remote pollers you have, and if you want to use the Monitoring Business Intelligence or Centreon MAP functionalities."
"Their licensing model is really easy. You have one license and you have access to all the features, compared to other tools where you have to purchase add-ons."
"You purchase a package. You have a support contract (there is also a platinum support contract) and it is per module. That means you have to pay, e.g., for the MBI module or the BAM module. Or, if you want to save a lot of money, you can pay for IMP, which is the complete package."
"I think Centreon's pricing is fair, especially given the criticality of our system. They were cheaper than the other solutions. The licensing terms were pretty straightforward. I believe it was based on the number of hosts."
"The pricing works out well for us, given our environment and where we are."
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
17%
Manufacturing Company
8%
Government
5%
Computer Software Company
19%
Financial Services Firm
11%
Government
10%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Amazon CloudWatch?
Amazon CloudWatch charges more for custom metrics as well as for changes in the timeline, which I see as a disadvantage given the price.
What needs improvement with Amazon CloudWatch?
Amazon CloudWatch charges extra for custom metrics, which is a significant disadvantage. Another aspect that needs improvement is the look and feel of custom dashboards, which currently do not matc...
What do you like most about Centreon?
Centreon's most valuable features are preventative maintenance and cost-efficiency. Everything is monitored, and we get a log before the system fails. We have an opportunity to fix the issue and av...
What needs improvement with Centreon?
The issue my company has with the tool stems from the fact that it didn't give an on-time response to us. The product collects the information, but it fails to send them via SMS, WhatsApp or Telegr...
 

Comparisons

 

Overview

 

Sample Customers

AirAsia, Airbnb, Aircel, APUS, Avazu, Casa & Video, Futbol Club Barcelona (FCBarcelona), National Taiwan University, redBus
Airbus, Bollore, BT, Canal Plus, Kuehne Nagel, Limagrain, LVMH, Oberthur Technologies, Orange, Darty, Addax Petroleum, Plastic Omnium, Auchan, Valeo, Saint Gobin, Clarins, Hugo Boss, JC Decaux, French Government (Defense, Justice, Environment, Agriculture), OptiComm, Thales, Zeiss.
Find out what your peers are saying about Amazon CloudWatch vs. Centreon and other solutions. Updated: April 2025.
849,686 professionals have used our research since 2012.