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Amazon CloudWatch vs Avada Software Infrared360 comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Amazon CloudWatch
Ranking in Application Performance Monitoring (APM) and Observability
25th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
49
Ranking in other categories
Log Management (21st), Cloud Monitoring Software (15th)
Avada Software Infrared360
Ranking in Application Performance Monitoring (APM) and Observability
72nd
Average Rating
8.8
Number of Reviews
13
Ranking in other categories
Business Activity Monitoring (6th), Message Oriented Middleware (MOM) (12th), Server Monitoring (35th)
 

Mindshare comparison

As of August 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Amazon CloudWatch is 1.0%, down from 1.7% compared to the previous year. The mindshare of Avada Software Infrared360 is 0.5%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Amazon CloudWatch1.0%
Avada Software Infrared3600.5%
Other98.5%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Azam S M - PeerSpot reviewer
Infrastructure Lead at Danat Fz LLC
Has provided reliable monitoring and alerting through extensive metric tracking and dashboard configuration
Amazon CloudWatch itself provides a lot of data. However, for visualization, we need to use third-party tools. We are in a process of integrating Grafana, Loki, and Prometheus to have better visualization on Amazon CloudWatch. We are also integrating Grafana with the application itself to get the application data and logs. Alternatively, there is AWS Kinesis and Glue where you can scrape the logs and have visualization, but a more easy option is Grafana. If you want to get a proper visual representation to see what is happening, then you need to integrate a third-party tool. Amazon CloudWatch has all the data, but to see what is happening, you need some third-party tool.
WK
ICT Architect at a tech services company with 51-200 employees
Role-based access to queues, giving us more insights into problems
* We now have the possibility of getting a central perspective on all tenants. * We have defined access roles for developers. Therefore, they can 'read in' their queues on the development and testing stages. With special roles, they may also write. This improves our development and testing cycle. * For operative systems, we have restricted the access. Still, selected people can react if something is happening in the various BOQs.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"There is a clear return on investment, as you can reduce a lot of manual staff and physical staff monitoring by getting CloudWatch to do that work for you and save a lot based on that."
"CloudWatch is good to use for infrastructure monitoring and workload monitoring on AWS."
"I can put it in a simple term, its simplicity is always there."
"Setting up this product was easy. I found data analytics as its most valuable feature."
"The monitoring feature is valuable."
"It is very easy to use; as a monitoring tool, whenever your system experiences issues, it will notify you and is directly linked to your service."
"CloudWatch immediately hooks up and connects to the KPIs and all the metrics."
"What I found most valuable in Amazon CloudWatch is that it gives you detailed information, which I found helpful because it can even provide you with data for the past one minute, which is quite granular. That was what helped me most in terms of finding the root causes. Task automation is another valuable feature of Amazon CloudWatch."
"I highly recommend Infrared360 for an all-in-one IBM MQ tool."
"The ability for development teams to have access to their MQ queues has freed us up as administrators to do things other than chase down an application’s message for research purposes."
"We have easily created use case testing harnesses for specific flows that incorporate various message types."
"Monitoring that ties into our incident management system"
"Administration, Monitoring, and Delegation are the most valuable features of the solution."
"IR360 does not require a large team to manage our entire middleware estate and allows the leveraging of a logical model of reuse."
"It allows non-technical users to inspect their individual components within the total infrastructure without disturbing other components and without bothering the technical teams."
"The administration piece makes it very easy to do MQ administration. It gives us a lot more flexibility and capabilities."
 

Cons

"The product's configuration has some challenges. The solution needs to be more user-friendly."
"The pricing model can get very expensive as the project's scope grows."
"I think the machine learning aspect of it probably does help because machine learning is not really machine learning."
"There is some delay in logging that they need to improve on."
"It's not very intuitive. It doesn't have drag-and-drop functionality to trigger actions from notifications."
"The solution's pricing is a bit higher."
"I think something that can be improved are the alerts and alerting mechanism based on no rejects. We want to have it more flexible and that is one of the key things that is required."
"I found several areas for improvement in Amazon CloudWatch. First is that it's tough to track issues and find out where it's going wrong. The process takes longer. For example, if I get an exception error, I read the logs, search, go to AWS Cloud, then to the groups to find the keyword to determine what's wrong. Another area for improvement in Amazon CloudWatch is that it's slow in terms of log streaming. It requires an entire twenty-four hours for scanning, rather than just one hour. This issue can be solved with Elasticsearch streaming with Kibana, but it requires a lot of development effort and integration with Kibana or Splunk, and this also means I need a separate developer and software technical stack to do the indexing and streaming to Kibana. It's a manual effort that you need to do properly, so log streaming should be improved in Amazon CloudWatch. The AWS support person should also have a better understanding of the logs in Amazon CloudWatch. What I'd like added to the solution is a more advanced search function, particularly one that can tell you more information or special information. Right now, the search function is difficult to use because it only gives you limited data. For example, I got an error message saying that the policy wasn't created. I only know the amount the customer paid for the policy, the mobile number, and the customer name, but if I use those details, the information won't show up on the logs. I need to enter more details, so that's the type of fuzzy matching Amazon CloudWatch won't provide. If this type of search functionality is provided, it will be very helpful for businesses and companies that provide professional services to customers, like ours."
"Some of the graphics in the interface could be improved. It's pretty basic. Some interfaces are not up to what you're used to seeing on other, more Windows-like tools."
"One area where they could improve is with their documentation. Some sections are not up to date with new release information and providing additional samples in some areas would be very helpful."
"We are still working with the FTE/MFT subscription monitoring and reporting functionality. That is an area in which we would like to see further development taking place."
"The UI can be cumbersome - but we are still using the Viper interface and we have not had the time to check out the Alloy interface which is supposed to be much improved."
"We desire a dashboard that could accumulate BOQ lengths per tenant on one screen for all tenants."
"The user interface could be sexier and more ergonomic. The competing products have similar problems."
"We definitely need a better overview in terms of a dashboard giving us insights."
 

Pricing and Cost Advice

"The product's cost is relatively inexpensive."
"The price of Amazon CloudWatch is reasonable. When the rate of data collection is done the price will increase. The price is less than other solutions."
"We have monthly licensing costs. The licenses are probably in the vicinity of about $300 - $350/month."
"The pricing can be considered reasonable, especially when already operating on a cloud platform."
"The pricing is average."
"I consider it as a medium-priced solution."
"It’s an open-source solution."
"The price of Amazon CloudWatch is reasonable for detailed basic monitoring."
"Our internal budget calculation model incorporates the pricing per endpoint for any new projects. However, as our footprint for distributed queue managers shrinks as part of our shared middleware hub deployment, the initial licensing and support costs have been reduced over the last five years."
"Start small, then increase licensing later as per your demand."
"Avada Software's licensing metric is very good because the license fees are based on the number of connections (which have not increased for us very much over the years) rather than the CPU processing power (which increases significantly whenever our hardware is upgraded) or the number of users (which has increased for us a lot since our original purchase)."
"Because the licensing is at the QMGR level, you need to have at least a small cushion of licenses for occasional enterprise needs."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
9%
Transportation Company
8%
Outsourcing Company
7%
Financial Services Firm
18%
Construction Company
16%
Printing Company
7%
Marketing Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise8
Large Enterprise26
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise5
Large Enterprise5
 

Questions from the Community

What needs improvement with Amazon CloudWatch?
Amazon CloudWatch itself provides a lot of data. However, for visualization, we need to use third-party tools. We are in a process of integrating Grafana, Loki, and Prometheus to have better visual...
What is your primary use case for Amazon CloudWatch?
Amazon CloudWatch is a very small service that AWS provides. It is a monitoring service for applications within the AWS cloud, and we can integrate external applications using the APIs or SDK. The ...
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Also Known As

No data available
Infrared360
 

Overview

 

Sample Customers

AirAsia, Airbnb, Aircel, APUS, Avazu, Casa & Video, Futbol Club Barcelona (FCBarcelona), National Taiwan University, redBus
USBank, Southwest Airlines, Visiting Nurse Services of New York, Aon Hewitt, Parker Hannifin,  Cantonal Bank of Zurich (ZKB), Hagemeyer NA, and many others
Find out what your peers are saying about Amazon CloudWatch vs. Avada Software Infrared360 and other solutions. Updated: August 2026.
909,948 professionals have used our research since 2012.