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Alorica Business Process Outsourcing (BPO) vs West Contact Management Outsourcing comparison

Alorica and West Technology Group are both solutions in the Customer Management Contact Center Outsourcing category. Alorica is ranked #8, while West Technology Group is ranked #13. Alorica holds a 2.4% mindshare in CMCC, compared to West Technology Group’s 2.4% mindshare.
Alorica Business Process Ou...
  • 118 Views
  • 96 Comparison Views
West Contact Management Out...
  • 83 Views
  • 80 Comparison Views

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Alorica Business Process Ou...
Ranking in Customer Management Contact Center Outsourcing
8th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Order-to-Cash BPO Providers (8th)
West Contact Management Out...
Ranking in Customer Management Contact Center Outsourcing
13th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2025, in the Customer Management Contact Center Outsourcing category, the mindshare of Alorica Business Process Outsourcing (BPO) is 2.4%, up from 1.3% compared to the previous year. The mindshare of West Contact Management Outsourcing is 2.4%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Management Contact Center Outsourcing Market Share Distribution
ProductMarket Share (%)
Alorica Business Process Outsourcing (BPO)2.4%
West Contact Management Outsourcing2.4%
Other95.2%
Customer Management Contact Center Outsourcing
 

Comparisons

No data available
No data available
 

Also Known As

NCO Order-to-Cash BPO, NCO Contact Management Outsourcing
No data available
 

Overview

Information not available
Alorica

West Contact Management Outsourcing cloud contact center solution can help your company improve customer satisfaction by handling volume, breaking down silos and promoting agent engagement all while ensuring transactional security and reducing operational costs. We’ll help you modernize the customer experience today and provide the guidance you need to keep up tomorrow.

West Technology Group
 

Sample Customers

Public Utility Commission
Stanford Health Care, Ochsner Health System
See our list of best Customer Management Contact Center Outsourcing vendors.

We monitor all Customer Management Contact Center Outsourcing reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.