No more typing reviews! Try our Samantha, our new voice AI agent.

Alfresco vs OpenText Content Manager comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.6
Alfresco delivers significant ROI with cost savings, efficiency, reduced IT support, automation, and centralized document management benefits.
Sentiment score
6.2
OpenText Content Manager improves efficiency and security, though requires more support and integration compared to modern solutions.
Centrally managing records has helped us automate legal retention policies and reduce physical storage costs by eighty percent, saving us in costs and protecting us from massive financial penalties associated with compliance failures.
Head of development at Flash
Alfresco provides a significant return on investment by efficiently managing documents.
Country Head Spain at Apiux
By having all documentation centralized, errors such as using a contract where the incorrect version was taken have been reduced.
Gerente De Proyectos at a manufacturing company with 11-50 employees
 

Customer Service

Sentiment score
5.6
Alfresco customer support is generally positive but mixed, with prompt responses and some challenges due to complex workflows.
Sentiment score
5.6
OpenText Content Manager support varies; users praise premium help but note deficiencies and complexity, especially after third-party involvement.
I would prefer a direct relationship with them, focusing on updating their products more like in an agile practice
Head Of Information Technology at a consultancy with 11-50 employees
Alfresco's technical support is very fast and professional.
Country Head Spain at Apiux
I rate Alfresco's customer support as quick and effective.
Gerente De Proyectos at a manufacturing company with 11-50 employees
 

Scalability Issues

Sentiment score
5.5
Alfresco efficiently scales with growth, excelling in clustering and customization, though complex setups are required for high document counts.
Sentiment score
7.1
OpenText Content Manager is scalable but challenges arise with large deployments, suggesting planning and using cloud platforms for enhancement.
Implementations needing to handle millions of documents may involve complex cluster setups requiring expert assistance.
Country Head Spain at Apiux
It adapts well to the growth of my organization, and as more departments are added, you only need to buy additional licenses, and they join the process efficiently.
Gerente De Proyectos at a manufacturing company with 11-50 employees
However, if you are looking to expand into areas with more images and videos, the scalability is somewhat limited without a developer and customization.
Agile Product Owner - CMS at a tech consulting company with 10,001+ employees
 

Stability Issues

Sentiment score
8.1
Alfresco is stable and reliable with few issues, though proper scaling and expertise are essential for optimal performance.
Sentiment score
6.2
OpenText Content Manager's stability is generally rated high, but integration and scalability issues affect some users' experiences.
Alfresco is definitely a stable and scalable solution.
Head of development at Flash
The stability of Alfresco is rated highly as it hardly goes down.
Head Of Information Technology at a consultancy with 11-50 employees
Alfresco is generally a very stable and high-performance platform.
Country Head Spain at Apiux
 

Room For Improvement

Alfresco requires UI refinement, enhanced security, better tools, documentation, modern database support, and smoother integration with other systems.
OpenText Content Manager needs enhancements in integration, usability, search, security, installation, pricing, and service responsiveness for better user experience.
It would be beneficial if Alfresco offers different options for document storage, such as databases or cloud solutions.
Country Head Spain at Apiux
Being able to leverage something such as MongoDB, a NoSQL database as part of the architecture would be a big improvement to enable high volume in the hundreds of millions of documents.
Manager, Major Accounts at a tech vendor with 501-1,000 employees
Governance of this system is required. If you don't have proper governance, things can go wrong.
Technical Project Manager at a tech vendor with 5,001-10,000 employees
 

Setup Cost

Alfresco has competitive pricing for large enterprises, focusing on pay-per-use with potential costs for upgrades and integrations.
OpenText Content Manager's licensing is complex and expensive, but negotiation and customization are possible despite high ongoing costs.
Since we obtained Alfresco through AWS Marketplace, we are billed for what we use.
Head of development at Flash
The pricing of Alfresco starts at $100,000, which can be expensive for small projects.
Country Head Spain at Apiux
My experience with the price, implementation cost, and platform licenses has been that it has been a fair price.
Gerente De Proyectos at a manufacturing company with 11-50 employees
 

Valuable Features

Alfresco offers robust document management, integration, customization, collaboration, and user-friendly features, meeting diverse organizational needs efficiently.
OpenText Content Manager offers efficient document management with strong search, customization, integration, security, and large-scale enterprise support.
This makes the record independent of the document, which is beneficial as documents often change, and it helps avoid continual updates to the registry.
Country Head Spain at Apiux
Alfresco also provides automated lifecycle management that helps us enforce legal holds, retention schedules, and secure disposition of records, keeping the files secure and ensuring that our organization remains compliant with legal requirements.
Head of development at Flash
It enabled users to find exactly what documents they were looking for in a timely fashion, as well as to export to patients and healthcare members what they needed to do for Medicaid, Medicare, or any other secondary insurance, including the documents they needed to fill out as well as prescriptions.
Agile Product Owner - CMS at a tech consulting company with 10,001+ employees
 

Categories and Ranking

Alfresco
Ranking in Enterprise Content Management
4th
Ranking in Document Management Software
1st
Average Rating
7.6
Reviews Sentiment
6.1
Number of Reviews
21
Ranking in other categories
No ranking in other categories
OpenText Content Manager
Ranking in Enterprise Content Management
9th
Ranking in Document Management Software
3rd
Average Rating
7.6
Reviews Sentiment
6.2
Number of Reviews
23
Ranking in other categories
File Archiving (3rd)
 

Mindshare comparison

As of July 2026, in the Enterprise Content Management category, the mindshare of Alfresco is 6.6%, down from 7.9% compared to the previous year. The mindshare of OpenText Content Manager is 3.6%, down from 5.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management Mindshare Distribution
ProductMindshare (%)
Alfresco6.6%
OpenText Content Manager3.6%
Other89.8%
Enterprise Content Management
 

Featured Reviews

reviewer2845779 - PeerSpot reviewer
Gerente De Proyectos at a manufacturing company with 11-50 employees
Centralized document control has improved audits and daily workflows with accurate versions
I consider the best features that Alfresco offers to be its handling of document versioning, legal retention, traceability, and granular permissions, which helps considerably for audits. Traceability and granular permissions have greatly impacted my daily management. These aspects have improved efficiency and security in my organization. Security has been improved since with granular permissions we can give the proper access to collaborators. Those who need to read a document only have that permission, and we can also see who has permission to view a document and control who can edit and who can upload a document. Alfresco has positively impacted my organization since everything is centralized, so you do not have to waste time wondering whether the information you need is on this server or that server. Everything is in one place and everyone has their own access. I have noticed a change in team efficiency, response times, and error reduction thanks to the centralization of information. Time has improved, meaning time is not lost searching for documents. In addition, errors have been reduced, as you always have the correct version of the file. There is not one version here and another over there. You always have the updated version.
Maurice Riverso - PeerSpot reviewer
Records Management Officer at ANZPAA
Our our official repository and it has disposal management and retention management
The security architecture is the only problem as it's a little bit complex and too torturous at times. So it could be improved a little bit, but it is regarded as a very good system in Australia. It's probably overly subscribed. Also, what's missing is what people would like, which is basically online collaboration. That's a problem. But it has so many other things to offer that SharePoint, I'm sure, will not have. So, that will be an interesting issue to come up. It's not very good at providing stable and robust add-ins to Microsoft. That's a bit of a problem with Content Manager. They're kind of very volatile. So, that's been definitely something that could be improved.
report
Use our free recommendation engine to learn which Enterprise Content Management solutions are best for your needs.
907,731 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
14%
Comms Service Provider
9%
Computer Software Company
9%
Government
8%
Government
10%
Financial Services Firm
9%
Manufacturing Company
7%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise2
Large Enterprise14
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise6
Large Enterprise8
 

Questions from the Community

What is your experience regarding pricing and costs for Alfresco?
My experience with the price, implementation cost, and licenses for the platform is that the price has been fair, the implementation cost stayed within budget, and we consider the platform licenses...
What needs improvement with Alfresco?
Alfresco could be improved in terms of maintenance and could have a simpler architecture regarding search functionality. If I change the metadata, I have to perform re-indexing of all the content f...
What is your primary use case for Alfresco?
My main use case for Alfresco is as a content management system at an enterprise level. A specific example of how I use Alfresco as an enterprise level content management system is for sharing docu...
What is your experience regarding pricing and costs for Micro Focus Content Manager?
Pricing is a disadvantage as it is very expensive, especially in this market.
What needs improvement with Micro Focus Content Manager?
Pricing is an issue, as it is too expensive. Support and services need to be more user-friendly. The support has been slow, and there is room for improvement. Additionally, they could improve build...
What is your primary use case for Micro Focus Content Manager?
We are a system integrator. We deal with client requirements to determine the best solutions that should be deployed. Our primary use case for OpenText Content Manager is managing enterprise conten...
 

Also Known As

No data available
Micro Focus Content Manager, HPE Records Manager, HPE Content Manager
 

Overview

 

Sample Customers

Over 1,300 companies from 180 different countries. Including EuroStar, Saks Fifth Avenue, NASA Langley Research Center, and KLM.
Missouri State Courts
Find out what your peers are saying about Alfresco vs. OpenText Content Manager and other solutions. Updated: June 2026.
907,731 professionals have used our research since 2012.