We performed a comparison between Alert Logic and Comodo MDR based on real PeerSpot user reviews.
Find out what your peers are saying about CrowdStrike, Arctic Wolf Networks, Huntress and others in Managed Detection and Response (MDR)."Binary Defense has a human service department that provides live monitoring for our systems."
"The most valuable features are the SIEM and the ticketing function; the latter is very smooth and easy to read and understand. We don't have any issues looking at the ticketing information when we're trying to identify what's going on."
"With Binary Defense, we don't just get an alert, but also a detailed rundown of why they're alerting us on it. They tell us what was executed, or the username, script, or IP. That way, we're not wasting time investigating."
"The most valuable part of Binary Defense is its team of cybersecurity analysts. Their analysts filter out the noise and only forward the critical threats that require a response instead of false positives."
"Binary Defense's most valuable feature is the 24/7 monitoring and threat hunting. Their team checks the latest breaches and how they're done."
"The best part about Binary Defense MDR is that it runs on everything, and they keep an eye on things 24/7."
"Among the valuable features are the agent, continuous reporting, and dashboard. It has all the features we need and we haven't had to customize it, other than turning on certain features that we wanted."
"One of the main benefits of Binary Defense MDR is the ability to easily meet with their support team to discuss any issues we encounter."
"While I still have on-premises appliances, I can remotely monitor everything from the cloud, and Alert Logic's ease-of-access features have helped me streamline my workflow and reduce implementation time."
"It is a very stable product."
"The quicker implementation of changes to our infrastructure from Alert Logic tell us if there are any problems."
"Everything is in one dashboard; I'm notified when there's an incident and advised on what steps to take."
"It improves our security. Before, we didn't have anything scanning our containers. We had software scanning all the physical servers, but we had nothing to scan our containers. With Alert Logic, we can do that."
"We receive infrastructure security warnings from it. So, we know what is going on and what needs to be addressed."
"It has the ability to install agents. It is pretty straightforward. You can automate the process pretty easily."
"The installation and configuration were slick."
"One of the most valuable features is its around-the-clock, 365-day-a-year online technical support."
"It's hard to think of anything that they need to improve on, but just to point out something, I would like to see them provide advanced XDR."
"If I were shopping for an MDR solution today, I would not only look for a company that has the ability to alert, detect, and remediate, but also the ability to integrate vulnerability management. That's a big thing that they're lacking today."
"The only area I see for improvement with Binary Defense is their service portal. It could benefit from some enhancements."
"We found that an earlier version of the agent had high memory usage and that was a bit concerning, but we raised the concern with their support team and they immediately replied that they had noticed the same thing and had a candidate fix already available... it totally fixed the issue."
"Binary Defense MDR could be even better with additional features, like automatic scans and file quarantine."
"The most significant area for improvement is in support for non-English speakers; we're a global organization, so many of our users are not English speakers, which can make interacting with them a challenge. There's no Chinese language support, so we must rely on what we can do with the internet. We don't expect Binary Defense to build a language staff, but details can get lost in translation when we assume the whole world speaks English."
"I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine."
"It's sometimes difficult to know when to engage Binary Defense or TrustedSec, their sister company. TrustedSec is more focused on offensive security, as opposed to the defensive security that the MDR solution provides. It would be awesome if there were a better bridge between that relationship for when we need to get more proactive services or when we need to do a penetration test."
"Alert Logic needs to expand its SOCs to serve more markets, such as the Middle East and Asia. There should be infrastructure that covers more time zones. The company should also develop an EDR that is natively integrated into their solution. Currently, a client must buy another EDR solution like CrowdStrike or Sophos. I think Alert Logic is developing this. Built-in email security could also be developed and integrated."
"The documentation, especially with the initial setup, needs improvement."
"We'd like to have triggered alerts sent to us so we see errors quicker."
"I would like to see it do initial scans and start capturing data, which it will truly analyze, not just be a reporting system saying, "Here is an email. Here is an email. Here is an email.""
"This product needs to mature more. While it is a good product, there are some areas where it needs work."
"Could be more of an endpoint protector."
"Its menu is not very intuitive. I would like to see the user menu expanded a bit. The user menu is very layered, and because of the layers, you have to go down a path that is not very intuitive."
"The product needs to mature. We don't want to be bombarded with unnecessary issues and have the real ones slip through."
"They should consider adopting the desktop version as a solution."
Alert Logic is ranked 18th in Managed Detection and Response (MDR) with 11 reviews while Comodo MDR is ranked 22nd in Managed Detection and Response (MDR) with 1 review. Alert Logic is rated 8.0, while Comodo MDR is rated 10.0. The top reviewer of Alert Logic writes "Great reporting and session logic with an easy initial setup". On the other hand, the top reviewer of Comodo MDR writes "Comprehensive managed detection and response services, offering robust online technical support, and ensuring enhanced compatibility and reliability". Alert Logic is most compared with CrowdStrike Falcon Complete, Arctic Wolf Managed Detection and Response, Sophos MDR, Rapid7 InsightIDR and SentinelOne Vigilance, whereas Comodo MDR is most compared with .
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