Alemba Service Manager vs SymphonyAI IT Service Management comparison

Alemba and SymphonyAI are both solutions in the IT Service Management (ITSM) category. Alemba is ranked #28, while SymphonyAI is ranked #22 with an average rating of 7.0. Alemba holds a 0.8% mindshare in ISM, compared to SymphonyAI’s 1.5% mindshare. Additionally, 100% of Alemba users are willing to recommend the solution, compared to 100% of SymphonyAI users who would recommend it.

Alemba Service Manager

Read 3 Alemba Service Manager reviews

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190 Comparison Views

100% willing to recommend

SymphonyAI IT Service Manag...

Read 5 SymphonyAI IT Service Management reviews

423 Views
220 Comparison Views

100% willing to recommend

Alemba Service Manager

SymphonyAI IT Service Manag...

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

SymphonyAI IT Service Management and Alemba Service Manager compete in IT service management. SymphonyAI IT Service Management has the upper hand in pricing and support advantages, while Alemba Service Manager is superior in functionality, worth its price.

Features: SymphonyAI IT Service Management provides advanced AI-driven automation and analytics capabilities for efficient issue resolution. It focuses on enhanced data insights and AI-powered operational efficiencies. Alemba Service Manager offers robust incident management, service request management, and powerful customization and integration options.

Ease of Deployment and Customer Service: SymphonyAI IT Service Management supports cloud-based deployment, simplifying implementation and minimizing downtime with efficient customer service. Alemba Service Manager provides both on-premise and cloud deployment options for flexibility, alongside thorough onboarding and customer support.

Pricing and ROI: SymphonyAI IT Service Management offers a competitive pricing model with a quick return on investment, emphasizing efficient and scalable services. Alemba Service Manager, presenting potentially higher initial costs, delivers significant ROI due to its diverse features and long-term flexibility, justifying its pricing through comprehensive functionality.

To learn more, read our detailed Alemba Service Manager vs. SymphonyAI IT Service Management Report (Updated: June 2025).

Buyer's Guide

Alemba Service Manager vs. SymphonyAI IT Service Management

June 2025

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Helped 856,873 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Alemba Service Manager

Ranking in IT Service Management (ITSM)

28th

Average Rating

7.4

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

SymphonyAI IT Service Manag...

Ranking in IT Service Management (ITSM)

22nd

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Help Desk Software (22nd), IT Asset Management (15th)

Mindshare comparison

As of June 2025, in the IT Service Management (ITSM) category, the mindshare of Alemba Service Manager is 0.8%, down from 0.9% compared to the previous year. The mindshare of SymphonyAI IT Service Management is 1.5%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

reviewer1099623

ICT Analyst at a energy/utilities company with 5,001-10,000 employees

Fulfills all IT management needs, simple setup, but could be more user-friendly

Unfortunately, we were not able to implement the mobility feature so I won't be able to provide feedback on it (and it was something that has been requested since we have field workers and given the WFH case due to the pandemic). This is due to results of security tests and which we were not yet able to address in our environment. We've been also trying to integrate our current system with discovery solutions but it was not easy. I am not sure if it is due to the fact that we still have an older version of the AlembavFire product. Also, users are also requesting that the current system's UI can still be improved. For those of our users who had experienced ServiceNow, they cited that they can do RFC chats via the tool. In our group, we are using AlembavFire for recording the ticket and do other discussions/alignments via Teams chat.

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Abhishek Bhosle

IT Specialist at Tata AIA

Good ticketing tool but limitations with integration

We use ManageEngine, but it's still pretty new and under development. We used SummitAI for about four years before switching to ManageEngine. There are specific features that were missing in SummitAI that we're hoping to find in ManageEngine. We were informed that ManageEngine was a new ticketing tool with modern and advanced analytics, which would be a better fit than SummitAI with its older engine. Firstly, ManageEngine allows detailed asset inventory per user. I, as a user, can store authentication details like which laptop and mobile I use, for all employees. Secondly, ManageEngine can handle patching, Windows updates, and pushing applications from the server to desktops. Finally, ManageEngine lets us do remote access directly through the tool.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap."

"Incident Management is the most valuable feature of the solution."

"The workflow is very good, as well as customizable."

"The most valuable feature is remote access. People are working from home, and we can take remote access through it."

"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."

"The product has the best features for ITSM."

"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."

Cons

"We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process."

"The reporting needs to be improved."

"The product should improve its ability to integrate with third-party tools."

"SummitAI IT Management Suite's project management and operational management features could be improved."

"I would like them to add software inventory in the next release. We don't have that right now."

"Integration was a major limitation with SummitAI."

"There could be flexibility in terms of customization."

Pricing and Cost Advice

"The product is much cheaper than ServiceNow."

"Alemba vFire is more affordable than the other solutions on the market. The solution changes for the number of customers not per user or module. The price was reasonable overall. We paid for support and it was a fair price."

"SummitAI IT Management Suite's pricing is a bit expensive."

"The product's cost is average."

"We have a regular license."

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856,873 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Government

24%

Computer Software Company

16%

Non Profit

11%

Energy/Utilities Company

Manufacturing Company

14%

Computer Software Company

13%

Financial Services Firm

13%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Alemba vFire?

Incident Management is the most valuable feature of the solution.

See all answers

What needs improvement with Alemba vFire?

The product should improve its ability to integrate with third-party tools. The service portal should be customizable.

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What is your primary use case for Alemba vFire?

The product is used for incident management, change management, and request management. We can store assets like people, machines, and processes in CMDB. We can also use the solution to see the cha...

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What do you like most about SummitAI IT Management Suite?

It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.

See all answers

What is your experience regarding pricing and costs for SummitAI IT Management Suite?

The product's cost is average. It used to be inexpensive, but now they have added many functionalities. Still, it is cheaper than other more significant tools in the market. The suite is not just l...

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What needs improvement with SummitAI IT Management Suite?

Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better fit. Secondly, the cost of SummitAI was a challenge. Finally, company policies o...

See all answers

Comparisons

ServiceNow vs Alemba Service Manager

Compared 58% of the time

BMC Helix ITSM vs Alemba Service Manager

Compared 42% of the time

More Alemba Service Manager Competitors

ServiceNow vs SymphonyAI IT Service Management

Compared 83% of the time

ManageEngine ServiceDesk Plus vs SymphonyAI IT Service Management

Compared 17% of the time

More SymphonyAI IT Service Management Competitors

Product Reports

Buyer's Guide

IT Service Management (ITSM)

May 2025

Download Alemba Service Manager product report

Buyer's Guide

IT Service Management (ITSM)

May 2025

Download SymphonyAI IT Service Management product report

Also Known As

vFire

Summus IT Management Suite

Interactive Demo

Alemba

Demo not available

SymphonyAI

Overview

Alemba Service Manager (ASM), is a global, ITIL-aligned ITSM tool. Certified for 18 PinkVERIFY practices including Incident Management, Problem Management, and Change Management, reducing response time through automated workflows.

Rapid Start expedites deployment with a pre-built database, and no-code process development simplifies workflow creation.

ASM offers organizational transformation by enhancing workflows, ensuring standardization, and adapting to departmental needs.

ASM fits any global business managing information. Our competitive and unique pricing model takes into account different levels of participation in organizations, offering a solution for everyone.

Alemba

SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

SymphonyAI

Sample Customers

King's College Hospital NHS Foundation Trust Hiscox Liverpool City Council Karachaganak Petroleum Operating (KPO) PPG Barnardo's Victoria University of Wellington

Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla

Buyer's Guide

Alemba Service Manager vs. SymphonyAI IT Service Management

June 2025

Free Report: Alemba Service Manager vs. SymphonyAI IT Service Management

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