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Alemba Service Manager vs Serviceaide ChangeGear comparison

Alemba and Serviceaide are both solutions in the IT Service Management (ITSM) category. Alemba is ranked #28, while Serviceaide is ranked #34. Alemba holds a 0.8% mindshare in ISM, compared to Serviceaide’s 0.4% mindshare. Additionally, 100% of Alemba users are willing to recommend the solution, compared to 85% of Serviceaide users who would recommend it.
Alemba Service Manager
Read 3 Alemba Service Manager reviews
  • 368 Views
  • 190 Comparison Views
100% willing to recommend
Serviceaide ChangeGear
Read 14 Serviceaide ChangeGear reviews
  • 194 Views
  • 88 Comparison Views
85% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Serviceaide ChangeGear and Alemba Service Manager compete in the IT service management category. Alemba Service Manager holds an advantage due to its superior features, despite its higher pricing.

Features: Serviceaide ChangeGear includes automation capabilities, customizable workflows, and efficient change management processes. Alemba Service Manager distinguishes itself with comprehensive integration capabilities, sophisticated reporting tools, and a broad range of features suitable for advanced functionality requirements.

Ease of Deployment and Customer Service: Serviceaide ChangeGear offers fast deployment and robust customer support. Alemba Service Manager, though requiring more setup time, benefits from advanced configuration options and strong technical support.

Pricing and ROI: Serviceaide ChangeGear's competitive pricing lowers initial investment, enhancing ROI. Alemba Service Manager's higher costs align with its extensive features, proposing long-term value for organizations focused on achieving significant ROI through comprehensive functionalities.

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To learn more, read our detailed Alemba Service Manager vs. Serviceaide ChangeGear Report (Updated: June 2025).
Buyer's Guide
Alemba Service Manager vs. Serviceaide ChangeGear
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Alemba Service Manager
Ranking in IT Service Management (ITSM)
28th
Average Rating
7.4
Reviews Sentiment
6.3
Number of Reviews
3
Ranking in other categories
No ranking in other categories
Serviceaide ChangeGear
Ranking in IT Service Management (ITSM)
34th
Average Rating
7.6
Reviews Sentiment
6.5
Number of Reviews
14
Ranking in other categories
Help Desk Software (33rd)
 

Mindshare comparison

As of June 2025, in the IT Service Management (ITSM) category, the mindshare of Alemba Service Manager is 0.8%, down from 0.9% compared to the previous year. The mindshare of Serviceaide ChangeGear is 0.4%, down from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM)
 

Featured Reviews

reviewer1099623 - PeerSpot reviewer
Fulfills all IT management needs, simple setup, but could be more user-friendly
Unfortunately, we were not able to implement the mobility feature so I won't be able to provide feedback on it (and it was something that has been requested since we have field workers and given the WFH case due to the pandemic). This is due to results of security tests and which we were not yet able to address in our environment. We've been also trying to integrate our current system with discovery solutions but it was not easy. I am not sure if it is due to the fact that we still have an older version of the AlembavFire product. Also, users are also requesting that the current system's UI can still be improved. For those of our users who had experienced ServiceNow, they cited that they can do RFC chats via the tool. In our group, we are using AlembavFire for recording the ticket and do other discussions/alignments via Teams chat.
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UA
A fairly stable solution that’s highly mature, but has a poor user interface
The solution does not align as modern service solutions do. Seamless integration is no available among the processes. Their service management application needs a lot of work. It’s in a really bad state right now. They brought on a new interface that clumped all the processes and features of the solution into one. Still, it’s not really compatible with other solutions. Because of this, its rating has dropped in Gardner. The solution needs to improve its reporting features. The user interface needs a lot of improvements. The product needs to implement a cloud platform solution, which is lacking so far. Their workflow engine is still segregated. It’s not embedded. If you need to do some workflow approvals, you cannot do them directly on the service desk. You have to go into Outlook and do an approval or you have to go in through another screen to handle the approval because the workflow engine they have is a separate product.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Incident Management is the most valuable feature of the solution."
"The workflow is very good, as well as customizable."
"When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap."
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
 

Cons

"We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process."
"The product should improve its ability to integrate with third-party tools."
"The reporting needs to be improved."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
 

Pricing and Cost Advice

"Alemba vFire is more affordable than the other solutions on the market. The solution changes for the number of customers not per user or module. The price was reasonable overall. We paid for support and it was a fair price."
"The product is much cheaper than ServiceNow."
Information not available
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Top Industries

By visitors reading reviews
Government
24%
Computer Software Company
16%
Non Profit
11%
Energy/Utilities Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Comparisons

ServiceNow vs Alemba Service Manager Logo
ServiceNow vs Alemba Service Manager
Compared 58% of the time
BMC Helix ITSM vs Alemba Service Manager Logo
BMC Helix ITSM vs Alemba Service Manager
Compared 42% of the time
More Alemba Service Manager Competitors
ServiceNow vs Serviceaide ChangeGear Logo
ServiceNow vs Serviceaide ChangeGear
Compared 100% of the time
More Serviceaide ChangeGear Competitors
 

Product Reports

Buyer's Guide
IT Service Management (ITSM)
May 2025
Alemba Service Manager reportDownload Alemba Service Manager product report
Buyer's Guide
IT Service Management (ITSM)
May 2025
Serviceaide ChangeGear reportDownload Serviceaide ChangeGear product report
 

Also Known As

vFire
Serviceaide ISM (Intelligent Service Management), Nimsoft Service Desk, CA Cloud Service Management , ChangeGear
 

Interactive Demo

Alemba
Demo not available
Serviceaide
 

Overview

Alemba Service Manager (ASM), is a global, ITIL-aligned ITSM tool. Certified for 18 PinkVERIFY practices including Incident Management, Problem Management, and Change Management, reducing response time through automated workflows.

Rapid Start expedites deployment with a pre-built database, and no-code process development simplifies workflow creation.

ASM offers organizational transformation by enhancing workflows, ensuring standardization, and adapting to departmental needs.

ASM fits any global business managing information. Our competitive and unique pricing model takes into account different levels of participation in organizations, offering a solution for everyone.

Alemba

ChangeGear, a leader in the GigaOm ITSM Radar Report, presents a cutting-edge AI-based service management platform that transforms user experience and enhances decision-making. Offering a business-friendly interface, ChangeGear is customizable with drag-n-drop editing, ensuring adaptability to diverse user needs. The AI-driven platform accelerates decision-making processes with real-time recommendations and intelligent predictions, boosting staff efficiency. Advanced automation, including workflow automation and business process automation, streamlines operations, freeing staff from manual tasks. Recognized for its agility and speed, ChangeGear stands out in change management, asset management, and service desk solutions. For industries navigating compliance challenges, ChangeGear's robust change management and auditing capabilities provide a comprehensive solution. 

Serviceaide
 

Sample Customers

King's College Hospital NHS Foundation Trust Hiscox Liverpool City Council Karachaganak Petroleum Operating (KPO) PPG Barnardo's Victoria University of Wellington
Oakwood Systems Group
Buyer's Guide
Alemba Service Manager vs. Serviceaide ChangeGear
June 2025
Free Report: Alemba Service Manager vs. Serviceaide ChangeGear
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