We performed a comparison between Agiloft ITSM ITIL Service Desk Suite and Zendesk based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM).Earn 20 points
Agiloft ITSM ITIL Service Desk Suite is ranked 31st in IT Service Management (ITSM) while Zendesk is ranked 8th in IT Service Management (ITSM) with 57 reviews. Agiloft ITSM ITIL Service Desk Suite is rated 10.0, while Zendesk is rated 8.2. The top reviewer of Agiloft ITSM ITIL Service Desk Suite writes "We use it for handling requests. It has reduced the IT staff required". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". Agiloft ITSM ITIL Service Desk Suite is most compared with Clarity SM, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM.
See our list of best IT Service Management (ITSM) vendors.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.