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AgilePoint vs Pega Platform comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Feb 8, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Ranking in Business Process Management (BPM)
2nd
Ranking in Business Orchestration and Automation Technologies
2nd
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
668
Ranking in other categories
Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), AI Legal & Compliance (1st), AI Finance & Accounting (2nd), AI Procurement & Supply Chain (1st)
AgilePoint
Ranking in Business Process Management (BPM)
18th
Ranking in Business Orchestration and Automation Technologies
24th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
6
Ranking in other categories
Rapid Application Development Software (22nd), Low-Code Development Platforms (21st)
Pega Platform
Ranking in Business Process Management (BPM)
3rd
Ranking in Business Orchestration and Automation Technologies
11th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
87
Ranking in other categories
Business Rules Management (1st), Process Automation (3rd), Rapid Application Development Software (12th), Low-Code Development Platforms (7th), AI Software Development (12th)
 

Mindshare comparison

As of November 2026, in the Business Process Management (BPM) category, the mindshare of Automation Anywhere is 1.0%, up from 0.3% compared to the previous year. The mindshare of AgilePoint is 2.1%, up from 1.0% compared to the previous year. The mindshare of Pega Platform is 3.4%, down from 4.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM) Mindshare Distribution
ProductMindshare (%)
Automation Anywhere1.0%
Pega Platform3.4%
AgilePoint2.1%
Other93.5%
Business Process Management (BPM)
 

Featured Reviews

Nadeem K. - PeerSpot reviewer
Rpa Developer at a consultancy with 11-50 employees
Automation has freed teams from repetitive finance and supply tasks and supports global operations
In the current organization, we had trouble initially because I think the documentation and support could be better than what it is now. This is one difference between Automation Anywhere and other RPA tools such as UiPath. In UiPath, if you have an issue, you go to the UiPath website and search for it, and you get lots of help materials. In Automation Anywhere, you do not get exactly what you are looking for. You get a very large number of results when you search for something, and from this large result set, you have to filter out what you need, or only partial information will be available. User handbooks are available for each product. In that regard, I would say Automation Anywhere is lagging compared to other RPA tools. It is difficult to get hold of their customer support team. I want to clarify that it is not a matter of us building logic on Automation Anywhere and it failing. When it is a product-related issue, they have to give us support because we only know how to develop within Automation Anywhere. We do not know how to fix Automation Anywhere itself. Whenever we have an issue, trying to get in touch with them always takes three to four business days.
reviewer2649213 - PeerSpot reviewer
Chief Technology Officer at a tech services company with 1-10 employees
Business processes are automated efficiently with a well-designed interface
There is room for improvement in integrations and customizations for AgilePoint and other low-code, no-code solutions. Additionally, the marketing of such products should be more honest. They often claim to solve all process automation needs, but they only handle problems of certain complexity. AgilePoint cannot handle highly complex processes like ERPs.
VS
Quality Assurance Team Lead at HCLSoftware
Process automation has improved case handling and now saves half of our daily manual work
Pega Platform has improved my business process overall. The manager confirmed that manual statuses are automated and manual evaluations are automated. For eight hours of work, it automates four hours of work. Pega Platform has features for operational efficiency that are significant. It provides a business security texture app, which is a valuable feature, and it also offers report definitions such as bar charts, pie charts, and operational help. In terms of management capabilities, Pega Platform provides dashboards and tools that help with management and categories. Pega Platform has good integration features, as integration can be done in many ways, and even for legacy systems, it is a strong feature. I did not encounter any problems with legacy systems. Pega Platform has good scalability. It is not difficult to scale up or down if there is a need.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"By using this, we are saving time and we no need to do routine work, as it is now automated and the result is shared with all of the end-users."
"Automation Anywhere has improved our organization by allowing us to reduce the number of new hires, enable us to keep the same workforce, and increase productivity."
"The features are pretty easy to use, like the drag and drop feature. It is easy and understand, even a layman knows how the application works. All the basic stuff can be done by anybody."
"I like Automation Anywhere's cloud-based nature. You don't need any on-prem infrastructure to host it."
"I would rate Automation Anywhere a nine out of ten."
"Speed is the most valuable feature. E.g., for a human, it could take around 60 minutes to create a report with a few errors. Occasionally, a person will miss something. With this bot, we can get the work done in around five minutes. So, it takes only five minutes for a report to scan and be created with fewer errors."
"It's very easy for business users to learn Automation Anywhere."
"The most valuable feature is the user-friendly interface."
"AgilePoint's most valuable feature is process management."
"The initial setup of AgilePoint was very easy."
"Anytime companies need any solution with workflow, they can base it on AgilePoint, because AgilePoint allows companies to design and implement workflows very fast using the system's interface."
"AgilePoint has improved our organization by making form implementation easier and to plan for future growth."
"The solution's workflows are its most useful feature."
"AgilePoint's automation is excellent in managing different user roles and handling data associated with a particular instance of the workflow."
"I like the design and the integration capacity, and it's also easy to use."
"Offers a unique environment where its entire architecture is very unified"
"The way it is adapting to new changes is quite useful, and the way it is changing itself to survive in the industry with other BPM tools and being competitive every time, with Pega you can deliver some things pretty quickly and deliver a prototype for what Pega calls a Minimum Viable Product or Minimum Lovable Project, MLP, very, very fast."
"The product's most valuable features include its adaptability and flexibility, attributed to its Java-based architecture."
"When our clients automate the KYC and onboarding processes, they can reduce their manual force and then deploy them in much better tasks rather than the mundane activities of selecting forms and gathering information."
"Pricing is a little on the high side."
"It's a good tool for workflow automation."
"Pega BPM has features for process and operation efficiency, business security texture, various report definitions like bar chart and pie chart, and management capabilities such as dashboards."
"What I found most valuable in PegaRULES is that it allows you to quickly make changes to an existing application. It's pretty easy to do any modification in the tool, which you cannot do in legacy solutions. For example, it takes a lot of time to do it in Java or in .NET. I have worked with both legacy technologies in the past, so that I can tell the difference."
 

Cons

"It takes a lot of time to deploy, and sometimes it fails after a timeout."
"Initially, the implementation was tough."
"I would wish for a greater focus on citizen development, which is a priority for our company."
"It may sound a little funny or weird, but one thing that we are thinking is we have to go to various websites and pick up relevant data from various websites using the bot."
"Even though the product is easy to use, there are some challenges when we move across different environments; there's a lot of setup needed."
"Its pricing definitely needs to be more competitive. When licensing costs are high, we cannot use this tool for automation."
"Cloud was one of the features we wanted to see, because it makes it much easier. The second feature is ease of use in terms of agnostic operating system."
"The automated regression testing could be better. I need to build my own testing suite, and I know other tools have built-in testing suites. That is an area that's very weak in this platform."
"While the platform is good and it has a lot of options, I would like to see more alternative features in future versions such as connectors to IDM. Currently, they have only ADFS and Okta."
"They should add more information about functionality."
"It could be more flexible, but it's already a good solution for the designer."
"Technical support is very slow to respond and they need to be quicker in getting back to clients when problems arise."
"Integrations and customizations should be improved in AgilePoint and other low-code solutions."
"Some issues with AgilePoint's design, AI and UX are some of the major problems we deal with when handling our company's business models or processes."
"The solution should be able to support Docker. This would help make scalability easier."
"The UI has always been the weakest part."
"Pricing is a little on the high side. One of the challenges where a certain lower level of cases was unable to justify the cost."
"Robotics could improve, as my learning curve in robotics has been challenging."
"The product's artificial intelligence capabilities could be improved. More advanced AI features could further optimize process automation and decision-making."
"The biggest thing I have seen is when going from one version to another and upgrading to the latest version, it takes a pretty long time for an organization to go through an upgrade process. I think that's an area where they can make it a little smoother."
"In the next release of Pega BPM, they should add more ways to do the customer interaction fields in the portals."
"On a scale of one to ten, I would rate their support as an eight. I say eight because they have global support, so sometimes it takes time."
"This is a quite expensive product."
 

Pricing and Cost Advice

"Annual licensing costs would be about $100,000."
"As far as costs, it depends on your use. We started with a basic department pack, which is over 10K. The additional costs depend on the scale of the engagement and how it pans out. We customize to our needs on the go."
"Yearly, our licensing costs are about $90,000 to $100,000. There will be additional licensing costs when we add more Bot Runners to our infrastructure."
"We have seen ROI on one of the process, but not on the other processes yet."
"It costs up to $1,200 per license."
"We have seen a return of investment because it takes less time to market in our current process. I would estimate a times savings between 20 to 30 percent."
"Automation Anywhere is thought to be quite expensive, especially for smaller organizations."
"Automation Anywhere falls within a mid-range price point when compared to other RPA tools on the market."
"I believe the pricing has changed recently. We had purchased one license per server, and it was about $2,000. It was a one-time payment. It's possible that they have recently implemented a new cost structure and now have yearly subscriptions."
"It is more cost-effective than local tools."
"I think the price is reasonable."
"Price-wise, AgilePoint is a cheap tool and a standard application for running analytics in an IT environment."
"May be somewhat more expensive than other solutions initially, but should have enhanced return on investment."
"The licensing fees are based on the number of users."
"I would rate the product's pricing a six out of ten."
"Licensing is expensive. You need to wisely select between per user and per case."
"We mostly have a yearly license."
"The costing model for Pega BPM is different. One is a license that you can pay yearly. Another licensing model for Pega BPM is based on the number of cases you create in production in a year. Costing based on use cases is also available for Pega BPM. I don't have information on its exact pricing or costs, though."
"Pricing is good."
"Users have to pay a yearly license cost for Pega BPM, which is expensive."
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Top Industries

By visitors reading reviews
Outsourcing Company
14%
Comms Service Provider
12%
Financial Services Firm
11%
Manufacturing Company
11%
Manufacturing Company
15%
Construction Company
11%
Financial Services Firm
10%
Outsourcing Company
9%
Financial Services Firm
19%
Manufacturing Company
9%
Outsourcing Company
9%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business162
Midsize Enterprise86
Large Enterprise565
No data available
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise16
Large Enterprise70
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What is your experience regarding pricing and costs for AgilePoint?
AgilePoint is worth the money, especially for small teams. However, I am not familiar with their enterprise pricing m...
What needs improvement with AgilePoint?
There is room for improvement in integrations and customizations for AgilePoint and other low-code, no-code solutions...
What is your primary use case for AgilePoint?
I use AgilePoint for business process automation. Traditionally, approvals and file movements within an organization ...
Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in ...
Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while sett...
When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of y...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
No data available
Pega BPM, Pegasystems, SmartBPM, PegaRULES
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Caja Laboral, Elbit Systems, Daisy Brand
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Find out what your peers are saying about AgilePoint vs. Pega Platform and other solutions. Updated: November 2026.
920,939 professionals have used our research since 2012.