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Adobe Web Experience Management vs Razor Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Adobe Web Experience Manage...
Ranking in Customer Experience Management
12th
Average Rating
8.0
Reviews Sentiment
4.4
Number of Reviews
3
Ranking in other categories
No ranking in other categories
Razor Platform
Ranking in Customer Experience Management
40th
Average Rating
8.6
Reviews Sentiment
2.2
Number of Reviews
2
Ranking in other categories
Contact Center Infrastructure (13th)
 

Mindshare comparison

As of January 2026, in the Customer Experience Management category, the mindshare of Adobe Web Experience Management is 2.1%, down from 2.4% compared to the previous year. The mindshare of Razor Platform is 0.3%. It is calculated based on PeerSpot user engagement data.
Customer Experience Management Market Share Distribution
ProductMarket Share (%)
Adobe Web Experience Management2.1%
Razor Platform0.3%
Other97.6%
Customer Experience Management
 

Featured Reviews

Somnath-Shelke - PeerSpot reviewer
Tech Architect at a tech vendor with 10,001+ employees
User-friendly experience has supported static sites and personalization for multiple channels
Regarding AI-driven analytics in Adobe Web Experience Management, AI analytics is not yet used; however, since recently there was a push at a global market level to move to AI part, Adobe also introduced certain things, but currently, I have not used it. From an integration point of view, as I said, for Adobe suite products, Adobe provided it. However, mainly for the cloud one, Adobe Web Experience Management on-premises has certain restrictions from a compliance point of view. Adobe has hosted it in their environment, and now I think most clients are moving to AMS as well. However, when it comes to third-party integrations, there are certain restrictions, especially in finance organizations. For the retail sector, support provided by Adobe is pretty good but clients are still restricting themselves from moving to the cloud due to compliance issues, which I believe is not because of Adobe Web Experience Management but rather because of the cloud structure itself. Improvement-wise, I think Adobe Web Experience Management site-wise is fine, but mainly for the cloud one, it is growing. However, I have observed that certain forms need improvement, and if Adobe has any offering for clients needing private cloud solutions, that would be great. I have seen clients restricting themselves from moving to the cloud, and it depends on Adobe's awareness of this issue through surveys they may have conducted. I don't think I would suggest any additional features for Adobe Web Experience Management because case by case, the requirements may vary. Adobe has tried to provide the vanilla features that are required.
VS
Principal Consultant at a tech vendor with 10,001+ employees
Front-to-back FX compression has streamlined bulk operations and has delivered major risk savings
I find this interview should ideally be very short and crisp, needing to be around five to ten minutes, but it is taking a long time. Therefore, I suggest having five to six questions instead. I would rate Razor Platform an eight on a scale of one to ten. I chose an eight because it is not fully automated; it requires human interaction to provide the feed before it can act. If it were fully automated and able to pick up transactions and follow with aggregation, then I believe it would deserve a higher rating, but for now, an eight is appropriate. I would definitely advise others looking into using Razor Platform to give it a try and see how it works, as it is definitely a good investment. My overall review rating for Razor Platform is eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The templates and components that come out of the box are very helpful, especially in terms of the content fragments and experience fragments. Every client would like to have some templates and components, and they would like to cut down the effort of having to create every component that's customized. So, they try to use them out of the box. Other than that, the user roles and permissions workflows, third-party integrations, and system integration are the features that are very important."
"The user interface of Adobe Web Experience Management is user-friendly, and that is the main reason most clients are moving to Adobe from other vendors."
"Good content and digital management capabilities."
"Razor Platform has positively impacted my organization, allowing us to save around 4.3 million dollars in total gross due to lower risk-weighted asset charges, which reflects well on my product and project initiatives meeting objectives, resulting in a very positive outcome."
 

Cons

"From a technical support point of view for Adobe Web Experience Management, I would rate them a five. They attempt to resolve issues promptly, but response times can vary, and sometimes clients need to wait at least a month for more complex queries related to product parts as the support team has to consult with the core product team, which can take time."
"Unable to handle very large video files."
"It would be better if it also supports some styling. Currently, whenever we have to do design for a particular client according to their brand strategy, it takes a good amount of effort. Adobe never focuses on this area. They say that you design your pages, templates, etc. If they can define common components or a common section of the style sheet so that if you want to have a button by default, you can go and just mention the specifications, such as the color code, and those specifications are automatically followed across the whole site or multiple sites according to the brand strategy. Such functionality will be helpful because currently, it takes a lot of effort to manage them separately."
"I chose an eight because it is not fully automated; it requires human interaction to provide the feed before it can act."
 

Pricing and Cost Advice

"It's definitely an expensive solution, but it comes with a lot of features and scalability. As compared to other content management systems that we have in the market, AEM is the costliest one. There is no hidden or additional fee."
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Questions from the Community

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What is your experience regarding pricing and costs for Razor Platform?
My experience with pricing, setup cost, and licensing was all good.
What needs improvement with Razor Platform?
Razor Platform does not need any changes. I don't have anything specific to add about the needed improvements.
What is your primary use case for Razor Platform?
My main use case for Razor Platform is that it is a nice integration platform for the IoT devices we use. Regarding my main use case, that's pretty standard.
 

Overview

 

Sample Customers

Rundfunk Berlin-Brandenburg, University of Georgia, The University of Auckland, Dalhousie University, KfW Bankengruppe, IG Group, National Australia Bank, Investec, New Mexico Department of Transportation (NMDOT), Swiss Federal Railways (SBB), Singapore Tourism Board, European Southern Observatory (ESO)
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Find out what your peers are saying about Salesforce, Qualtrics, Genesys and others in Customer Experience Management. Updated: January 2026.
881,082 professionals have used our research since 2012.