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Adobe Web Experience Management vs FullStory comparison

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Pricing and Cost Advice
  • "It's definitely an expensive solution, but it comes with a lot of features and scalability. As compared to other content management systems that we have in the market, AEM is the costliest one. There is no hidden or additional fee."
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    Questions from the Community
    Top Answer:Good content and digital management capabilities.
    Top Answer:This is one of the more expensive products on the market. We pay an annual license fee.
    Top Answer:This product is unable to handle very large video files and related elements. Adobe should focus on a media asset management solution, the solution currently lacks that.
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    179
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    Rating
    8.0
    Views
    166
    Comparisons
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    Overview

    Adobe Experience Manager helps you create, manage, and optimize digital customer experiences across every channel, including web, mobile apps, digital forms, and communities. With the ability to deliver next-generation experiences across both online and in-person interactions, you can increase demand and build lasting brand loyalty.

    Meet FullStory, the app that captures all your customer experience data in one powerful, easy-to-use platform. Our tiny script unlocks pixel-perfect session playback, automatic insights, funnel analytics, and robust search and segmentation – empowering everyone in your organization to help build the best online experience for your customers.

    FullStory takes a fundamentally different approach to understanding your customer experience. One tiny script unlocks pixel-perfect playback, automatic insights, funnel analytics, and robust search and segmentation – all without the need to manually tag your site’s code.

    FullStory’s playback perfectly captures even the gnarliest single-page apps built on any JavaScript framework. They’re not just videos either, our playbacks are fully-working recreation of your site, code and all, so they look great on any size screen and no detail is ever lost, no matter how tiny. A/B testing? Dynamic URLs? No problem. Our recordings present a 100% faithful recreation of the site as your customer experienced it.

    Plus, we capture the entire DOM and all assets, mutations and customer actions. That’s way more than any other playback or CX tool. Every click, keypress, page transition and more, all automatically indexed (without the need for manual tagging) so you can search on anything at anytime.

    By capturing more customer experience data than any other solution in one powerful, easy-to-use platform, FullStory is able to empower everyone in an organization to help build the best online experience for their customers.

    Offer
    Learn more about Adobe Web Experience Management
    Learn more about FullStory
    Sample Customers
    Rundfunk Berlin-Brandenburg, University of Georgia, The University of Auckland, Dalhousie University, KfW Bankengruppe, IG Group, National Australia Bank, Investec, New Mexico Department of Transportation (NMDOT), Swiss Federal Railways (SBB), Singapore Tourism Board, European Southern Observatory (ESO)
    VP of Customer Experience, VP of Customer Support, Chief Technology Officer

    Adobe Web Experience Management is ranked 4th in Customer Experience Management with 2 reviews while FullStory is ranked 9th in Customer Experience Management. Adobe Web Experience Management is rated 8.0, while FullStory is rated 0.0. The top reviewer of Adobe Web Experience Management writes "It has a lot of features, and it is very easy to learn, use, integrate, and manage". On the other hand, Adobe Web Experience Management is most compared with SDL Tridion DX, OpenText Content Suite Platform and Freshdesk, whereas FullStory is most compared with .

    See our list of best Customer Experience Management vendors.

    We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.