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Adobe Experience Manager (AEM) Forms vs OpenText Documentum Content Management comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Adobe Experience Manager (A...
Average Rating
8.6
Number of Reviews
3
Ranking in other categories
Customer Communications Management (CCM) (6th)
OpenText Documentum Content...
Average Rating
7.6
Reviews Sentiment
6.5
Number of Reviews
32
Ranking in other categories
Enterprise Content Management (5th)
 

Mindshare comparison

Adobe Experience Manager (AEM) Forms and OpenText Documentum Content Management aren’t in the same category and serve different purposes. Adobe Experience Manager (AEM) Forms is designed for Customer Communications Management (CCM) and holds a mindshare of 5.1%, down 6.2% compared to last year.
OpenText Documentum Content Management, on the other hand, focuses on Enterprise Content Management, holds 6.3% mindshare, down 11.8% since last year.
Customer Communications Management (CCM) Mindshare Distribution
ProductMindshare (%)
Adobe Experience Manager (AEM) Forms5.1%
Quadient Inspire18.0%
OpenText Communications17.3%
Other59.599999999999994%
Customer Communications Management (CCM)
Enterprise Content Management Mindshare Distribution
ProductMindshare (%)
OpenText Documentum Content Management6.3%
SharePoint11.9%
Alfresco6.6%
Other75.2%
Enterprise Content Management
 

Featured Reviews

it_user692313 - PeerSpot reviewer
Managing Partner and AEM Architect at a tech vendor with 51-200 employees
Its flexibility and customization ability. Ease of initial setup and complete set of features to support digital marketing initiatives.
Start small and plan your first set of objectives clearly, leaving all the “nice-to-haves” for a later phase. Starting this way will help companies get a sample of the benefits, and get familiar with the tool in general. After the first phase, they may find things that they thought they wanted are not really required or can be achieved in a better, more efficient way in the AEM world. Another useful suggestion is to avoid trying to recreate your current solution using AEM; rather, try to look for new and different ways to achieve the same results that take advantage of AEM’s features.
Ashish Shelar - PeerSpot reviewer
Technical Manager at IBM
Offers version control capabilities, easy to set up but highly-priced
The main thing is the cost. Most of the time, organizations move away from Documentum due to cost. It's highly-priced, and the support costs are high. Now, SharePoint and other options. Microsoft gives free licenses, so organizations mainly look for cost-effective products. The second thing is updates and patching. We patch very often, every six months or a year. We have SP1, SP2, and SP3, and then suddenly, it's moved out of support. That's the organization's main pain area. They don't want to keep investing from a storage perspective. The licensing model should be changed. The product itself is out of support. They have not considered it for AI initiatives. The new version should be on the cloud. I'm not sure if the new version of Documentum, xECM, is cloud compatible or on which cloud it is compatible, but the OpenText server itself is on a cloud, which would be beneficial to the business. And it would also be easier for migration.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"All these features help companies create powerful web applications that can then be customized and maintained by marketers with little involvement from IT."
"LiveCycle has a good user interface and has developed an easy way to create fillable .pdf forms."
"Using Documentum products such as ContentServer, xCP, and Captiva, over 90 large-scale business processes and applications have been successfully implemented to move forward to a paperless organization, fully integrated with our Oracle E-Business Suite and custom enterprise systems built in-house."
"The most valuable feature is that the documents are kept secure."
"The most valuable feature is the good automation engine, which helps in reducing the development cost and allows easy development of applications."
"It has the ability to categorize and search."
"It stands out for its impressive records management capabilities and the ability to handle an extensive volume of documents, even reaching into the billions."
"I appreciate Documentum's scalability, allowing for vast volumes of content storage."
"OpenText Documentum's composition is good. It is convenient and straight out of the box."
"OpenText Documentum is a robust choice for enterprise-level document management."
 

Cons

"Help menu is a bit difficult to navigate."
"We have found occasional issues with stability but those were, in general, caused either by custom developed code or issues in the implemented architecture."
"The interface of OpenText Documentum could be more intuitive; sometimes it is hard to find where the information is located."
"An area that needs to improve is how to reduce storage space on the AWS site."
"I would like to see performance improvements, especially regarding slow response times."
"Open Text's technical support is lacking. There isn't enough community support."
"The interface is not user-friendly, new meta data classes are not easy to create."
"The user interface can be improved."
"We get our support from a partner, not from them directly. I don't like the consultancy, they don't have a lot of experience but they sell this solution."
"Documentum xCP 2.3 still has some drawbacks such as dependent filtration among multiple drop down lists in result list, unable to access all user tasks from all processes in user inbox, and unable to include task link in task notification mail automatically."
 

Pricing and Cost Advice

Information not available
"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."
"It is quite an expensive product."
"OpenText Documentum's pricing is good."
"OpenText Documentum has announced a new licensing model, which could be more expensive."
"The price is considered affordable now."
"The product is expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
25%
Government
11%
Manufacturing Company
8%
Healthcare Company
7%
Financial Services Firm
14%
Government
9%
Manufacturing Company
8%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise1
Large Enterprise28
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with OpenText Documentum?
The interface of OpenText Documentum could be more intuitive; sometimes it is hard to find where the information is located.
What is your primary use case for OpenText Documentum?
We are using it to archive the information about our sales.
What advice do you have for others considering OpenText Documentum?
One of my colleagues has found some automation features. It is not my responsibility regarding security features; I am new to this job, so I do not have those responsibilities now. I am not using a...
 

Also Known As

Adobe LiveCycle
Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform
 

Overview

 

Sample Customers

State of Illinois, Department of Human Services
Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin
Find out what your peers are saying about Quadient, Gupshup, OpenText and others in Customer Communications Management (CCM). Updated: June 2026.
903,118 professionals have used our research since 2012.