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Acure vs PagerDuty Operations Cloud comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Acure
Ranking in AIOps
33rd
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
PagerDuty Operations Cloud
Ranking in AIOps
7th
Average Rating
8.8
Number of Reviews
36
Ranking in other categories
Process Automation (12th), IT Alerting and Incident Management (1st), Critical Event Management (CEM) (1st)
 

Featured Reviews

Ashish  Paikrao - PeerSpot reviewer
Sep 8, 2023
Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure
We were exploring ManageEngine ServiceDesk. So, we need a feature where we can, like, when an alert triggers, we should alert the recipient by on-call. So, when an alert is detected, a ticket is generated in the management team, and we want to notify them on-call. Like, this ticket has been generated and stuff. So, I would like to see a similar feature in this solution. This is why we want an alternative to PagerDuty. We want an alternative to PagerDuty. So we are getting on-call notifications using PagerDuty, but now we want to replace PagerDuty with ManageEngine ServiceDesk. So whenever some incident happens in the cloud infrastructure, we get data alerts from cloud security. We want to integrate a service that will provide us with notifications on-call. That this server is down, or this website is down, or this thing is going wrong. Another area of improvement is integration. It cannot be integrated with our upgraded Jira system. That's why we are dropping PagerDuty. We won't continue using it due to integration issues.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pricing and Cost Advice

Information not available
"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."
"There is a license needed to use PagerDuty."
"The cost is quite high. But if you want to get a full-featured application and you have a big team..."
"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."
"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."
"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."
"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."
"The pricing may be about $1,000 per user."
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
21%
Financial Services Firm
13%
Manufacturing Company
7%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about PagerDuty?
The product easily integrates with other solutions.
What is your experience regarding pricing and costs for PagerDuty?
The price is very high. I rate the pricing a six out of ten. The license for stakeholders is very limited.
What needs improvement with PagerDuty?
It is difficult to send underlying trace files or statuses using PagerDuty. You can set up email alerts, but you cannot build any triggers using those email alerts. There are limitations; you canno...
 

Overview

 

Sample Customers

Information Not Available
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in AIOps. Updated: October 2024.
807,508 professionals have used our research since 2012.