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ACT! vs Blackbaud CRM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ACT!
Ranking in CRM
47th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Marketing Automation (60th)
Blackbaud CRM
Ranking in CRM
38th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the CRM category, the mindshare of ACT! is 0.5%, up from 0.4% compared to the previous year. The mindshare of Blackbaud CRM is 0.4%, down from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

reviewer2596560 - PeerSpot reviewer
Integrated profiles increase centralization and streamline donor management
We were using it for managing our donor database The solution provided an integrated profile, which was helpful for having everything together available in one place. One area of improvement is the UI and UX, which could be more upgraded. It looks a little dated compared to modern UI and UX, and…
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Questions from the Community

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What needs improvement with Blackbaud CRM?
One area of improvement is the UI and UX, which could be more upgraded. It looks a little dated compared to modern UI and UX, and there's potential for it to be more intuitive. Also, the ability to...
What is your primary use case for Blackbaud CRM?
We were using it for managing our donor database.
 

Overview

 

Sample Customers

American Health Insurance, Amerifund, Buelow Financial Group, Design North, KM Medical, Sandler Training, Chemical Distributors Inc, PDM Steel Service Centers Inc, Recorded Books
Charleston Battery, Virgin London Marathon, EdVenture Children's Museum
Find out what your peers are saying about Microsoft, Salesforce, SAP and others in CRM. Updated: June 2025.
861,390 professionals have used our research since 2012.