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ACI Worldwide Global Payments Hub vs Pega Platform comparison

ACI Worldwide and Pega are both solutions in the Process Automation category. ACI Worldwide is ranked #39, while Pega is ranked #4 with an average rating of 8.2. ACI Worldwide holds a 0.8% mindshare in PA, compared to Pega’s 5.2% mindshare. Additionally, 100% of ACI Worldwide users are willing to recommend the solution, compared to 91% of Pega users who would recommend it.

ACI Worldwide Global Paymen...

Read 1 ACI Worldwide Global Payments Hub review

423 Views
419 Comparison Views

100% willing to recommend

Pega Platform

Read 85 Pega Platform reviews

9,855 Views
3,449 Comparison Views

91% willing to recommend

ACI Worldwide Global Paymen...

Pega Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 8, 2026

Pega Platform and ACI Worldwide Global Payments Hub compete in process automation and payment solutions. Pega Platform has an advantage with its extensive automation capabilities, while ACI Worldwide excels in robust payment processing.

Features: Pega Platform offers dynamic case management, AI-driven insights, and comprehensive automation. ACI Worldwide Global Payments Hub specializes in real-time payment processing, multi-currency support, and secure transaction handling.

Ease of Deployment and Customer Service: Pega Platform provides a cloud-based deployment model, offering flexibility and ease of integration with prompt customer service. ACI Worldwide Global Payments Hub offers on-premise and cloud solutions, catering to diverse preferences but may introduce complexity, with reliable customer service.

Pricing and ROI: Pega Platform has a higher initial setup cost, offering a strong ROI through streamlined operations. ACI Worldwide Global Payments Hub's competitive pricing is justified by advanced payment functionalities, promising significant ROI by enhancing payment efficiency.

To learn more, read our detailed Process Automation Report (Updated: January 2026).

Buyer's Guide

Process Automation

January 2026

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Helped 881,821 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ACI Worldwide Global Paymen...

Ranking in Process Automation

39th

Average Rating

8.0

Reviews Sentiment

5.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Pega Platform

Ranking in Process Automation

4th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Business Process Management (BPM) (3rd), Rapid Application Development Software (7th), Low-Code Development Platforms (7th), Business Orchestration and Automation Technologies (7th), AI Software Development (2nd)

Mindshare comparison

As of February 2026, in the Process Automation category, the mindshare of ACI Worldwide Global Payments Hub is 0.8%, up from 0.1% compared to the previous year. The mindshare of Pega Platform is 5.2%, down from 6.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation Market Share Distribution
Product	Market Share (%)
Pega Platform	5.2%
ACI Worldwide Global Payments Hub	0.8%
Other	94.0%

Process Automation

Featured Reviews

Prabhash Ray

Pre-Sales Consultant at Capco

Robust cloud model support and offers competitive pricing with a pay-per-use model

This solution has a robust cloud model, which it supports, and the pricing is also very competitive in terms of pay-per-use. Right now, it seems like ACI is winning a bit in terms of its pricing model. And then, this solution's time to market. So they are generally the first ones to deploy any regulatory changes.

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reviewer4848291

Global Head of Digital, Process Automation at a computer software company with 51-200 employees

Pega is a low-code platform that enables organizations to build, automate, and optimize business processes and customer experiences through AI-powered decisioning and workflow automation.

Here are the key areas where Pega Platform could be improved: 1. User Interface (UI) & User Experience (UX) Customization Limitations: The UI layer is tightly coupled with the platform, limiting flexibility for custom front-end development. Constellation Architecture: While it improves consistency, it restricts advanced UI customizations compared to older section-based designs. Learning Curve: Non-technical users find the UI unintuitive despite the low-code promise. 2. Integration & Extensibility Limited Out-of-the-Box Integrations: Users report challenges integrating with non-relational databases and legacy systems. Robotics Integration: Pega RPA (formerly OpenSpan) is not seamlessly integrated with BPM, creating silos in automation. 3. AI & Decisioning AI Capabilities Need Maturity: Users expect more advanced, native AI features without relying on external tools. CDH & Decision Hub: While powerful, these components require deep expertise to configure effectively. 4. Cost & Licensing High Licensing Costs: Pega is often seen as expensive, especially for small and mid-sized enterprises. Lack of Flexible Pricing Models: Calls for subscription-based or usage-based pricing to improve accessibility. 5. Performance & Scalability Scalability Concerns: Some users report performance degradation with large user bases or complex workflows. Upgrade Complexity: Platform upgrades can be time-consuming and disruptive if not planned well. 6. Documentation & Community Support Insufficient Learning Resources: Especially for advanced features, documentation is limited and community support is not as strong as competitors. Talent Availability: Finding skilled Pega professionals remains a challenge in many regions. 7. Low-Code/No-Code Experience Not Fully No-Code: Despite branding, some tasks still require technical intervention, and the drag-and-drop interface can be restrictive 2. Conflict Management: Simultaneous development by multiple users can lead to rule conflicts.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This solution has a robust cloud model, which it supports, and the pricing is also very competitive in terms of pay-per-use. Right now, it seems like ACI is winning a bit in terms of its pricing model."

"The robotic process automation has increased the confidence of business users."

"The most valuable feature is the situational layer cake."

"The most valuable feature of Pega BPM is its architecture."

"Pega Platform is so dynamic and can take on any business demand, challenges, and solve issues."

"The case management is great."

"getNext removes some of the managements overheads as well as inbuilt reporting."

"This is a customizable product."

"Powerful, full-featured business process management with excellent support"

More Pega Platform pros

Cons

"The initial setup of medium complexity. So, there is room for improvement to make it better."

"An area for improvement in Pega BPM is security. It's secure, but it still has a lot of vulnerabilities. Pega BPM is robust, but it still needs some improvement performance-wise."

"In the next release of Pega BPM, they should add more ways to do the customer interaction fields in the portals."

"The quality of partners available with Pega specialisation can be improved."

"To learn Pega, you need to be a partner. If someone just wants to learn Pega for the sake of learning, they won't be able to do so as they don't give access to that."

"I've spent some hands-on time with the platform, and you can do those things, and it is all low code, but is it as easy as they make it sound? No. That's my two cents. For example, if I want to do something, there is no way to switch from low code. I just want to do a simple If-Then-Else rule, but I have to go through their low-code tool and do dragging and dropping. I'm a development person, and in my opinion, even some business users could do this easier. There is no way to go back and forth to an editor where I can just type in an If-Then-Else rule, which would be much faster than drawing in their low-code editor. They don't support that. They lead you too much."

"It is not fully compatible with all versions of Internet Explorer, so sometimes, it does not work."

"Pega Cloud early adoption and use for cross enterprise capability was new to many. The early adoption meant version 2.0 of their cloud service may require refactoring and redesign of some services."

"The previous versions had good training documents but the updated versions need to improve the documentation."

More Pega Platform cons

Pricing and Cost Advice

"I would rate the pricing a two out of ten, where one is cheap, and ten is expensive."

"They're very cagey in giving out prices, and it is very difficult to find out the real price any organization is going to get. It is almost never their list price, if you can find it, and there are a lot of factors that go into the whole pricing."

"The price of this solution, including installation and configuration, is comparable to competing vendors."

"Licensing is expensive. You need to wisely select between per user and per case."

"Its pricing is on the higher side, but they have come up with different plans and different small products that can be used by smaller organizations that don't have that much money to spend. They have different pricing packages depending on the number of users or depending upon the number of cases created in the production or live environment."

"The product pricing is considered reasonable compared to other solutions in the market."

"The licensing model for Pega BPM needs to be improved."

"The costing model for Pega BPM is different. One is a license that you can pay yearly. Another licensing model for Pega BPM is based on the number of cases you create in production in a year. Costing based on use cases is also available for Pega BPM. I don't have information on its exact pricing or costs, though."

"Pega BPM is expensive because it's a leading product, but it also delivers a good return on investment (ROI)."

More Pega Platform pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

25%

Computer Software Company

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	16
Large Enterprise	69

Questions from the Community

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Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

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Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

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When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

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Comparisons

BMC TrueSight Orchestration vs ACI Worldwide Global Payments Hub

Compared 52% of the time

Vitria BusinessWare vs ACI Worldwide Global Payments Hub

Compared 48% of the time

More ACI Worldwide Global Payments Hub Competitors

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Compared 12% of the time

ServiceNow vs Pega Platform

Compared 10% of the time

Appian vs Pega Platform

Compared 6% of the time

FICO Blaze Advisor vs Pega Platform

Compared 4% of the time

IBM Operational Decision Manager vs Pega Platform

Compared 4% of the time

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Product Reports

Buyer's Guide

Process Automation

January 2026

ACI Worldwide Global Payments Hub report

Download ACI Worldwide Global Payments Hub product report

Buyer's Guide

Pega Platform

January 2026

Download Pega Platform product report

Also Known As

Worldwide Global Payments Hub

Pega BPM, Pegasystems, SmartBPM, PegaRULES

Overview

ACI Universal Payments for a real-time hub is a modern, flexible solution that enables you to deliver consistent, scalable, real-time banking services across a variety of payment types, channels, networks and currencies.

ACI Worldwide

Pega Platform provides flexible business process management with a focus on rapid application development and automation through a low-code approach, enhancing efficiency across sectors.

Pega Platform is renowned for its ability to streamline operations with robust automation features, including robotic process automation and decision-making capabilities. Its intuitive interface and workflow management contribute to a reputation for enhancing business processes. Although users face challenges with integration limitations and high licensing costs, they benefit from rapid deployment and efficient process adaptations. The unified architecture reduces complexity, while case management and integration services support digital transformations in sectors such as banking, insurance, and healthcare.

What are the key features of Pega Platform?

Low-Code Development: Facilitates rapid application development with minimal coding.
Case Management: Efficiently manages complex workflows and cases.
Integration Services: Offers seamless connectivity with diverse systems.
Robotic Process Automation: Automates repetitive tasks for increased productivity.
Decision-Making Capabilities: Enhances process accuracy with advanced decision tools.
Intuitive Interface: Simplifies user interaction and workflow management.

What benefits and ROI should users expect?

Enhanced Efficiency: Streamlines operations, reducing time and resource usage.
Quick Deployment: Facilitates rapid implementation and adaptability.
Improved Customer Experience: Integrates seamlessly with customer service solutions.
Increased Flexibility: Adapts to changing business requirements effectively.

In industries like insurance, banking, healthcare, and government, Pega Platform is implemented to automate diverse workflows, supporting initiatives from claims processing to customer onboarding. Enterprises use Pega for case management and digital transformations, valuing its out-of-the-box integrations and real-time reporting capabilities to boost operational automation and enhance customer experiences.

Pega

Sample Customers

Charles River Investment Management Systems, T-Mobile,Time Warner Cable, Thomson Reuters, Fidelity.com, Texas Instruments, Sears, Sabre Holdings, First Data, HP, IBM, Johnson Controls, Jefferies

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

Find out what your peers are saying about Camunda, BMC, Temporal Technologies and others in Process Automation. Updated: January 2026.

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