Cisco Provider Connectivity Assurance vs New Relic comparison

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Executive SummaryUpdated on Mar 9, 2025

New Relic and Accedian Skylight are two prominent solutions in the performance monitoring space. Accedian Skylight is favored for its superior features, even though New Relic has more competitive pricing and support.

Features: New Relic users often highlight comprehensive APM capabilities, detailed transaction tracing, and extensive application visibility as valuable features. Accedian Skylight users value its network performance monitoring precision, real-time analytics, and advanced troubleshooting tools.

Room for Improvement: Users of New Relic note the need for better cost management tools, deeper log management integrations, and more straightforward usage analytics. Accedian Skylight users point to the complexity of initial setup, lack of user-friendly documentation, and occasionally difficult software updates.

Ease of Deployment and Customer Service: Deployment of New Relic is praised for being straightforward with an intuitive process, and their responsive customer service is well-regarded. Accedian Skylight's deployment can be complex, although their customer service also receives high marks.

Pricing and ROI: New Relic offers more attractive upfront pricing and more transparent cost structuring, although some users feel ongoing costs are high. Accedian Skylight users find the product expensive but generally agree it delivers strong ROI due to its robust network performance insights.

To learn more, read our detailed Cisco Provider Connectivity Assurance vs. New Relic Report (Updated: April 2025).

Cisco Provider Connectivity Assurance vs. New Relic

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cisco Provider Connectivity...

Ranking in Application Performance Monitoring (APM) and Observability

46th

Ranking in Network Monitoring Software

40th

Average Rating

8.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Ranking in Network Monitoring Software

7th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

158

Ranking in other categories

IT Infrastructure Monitoring (6th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (4th), AIOps (3rd)

Mindshare comparison

As of May 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Cisco Provider Connectivity Assurance is 0.3%, down from 0.3% compared to the previous year. The mindshare of New Relic is 6.3%, down from 9.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Sylvain Germe

Application and Network Performance Engineer at a tech services company with 1-10 employees

Highly scalable, responsive support, but lacking new features

This solution is geared towards on-premise setups, and would not be useful if the company plans to move to the cloud within the next two years, such as Google Cloud for example. If the goal is to monitor bandwidth at remote sites and identify performance issues because the network is under the control, this solution is useful. However, if a company primarily uses cloud-based servers and does not manage the internet connection of its remote sites, the solution becomes less useful. I rate Accedian Skylight a seven out of ten. I have a positive opinion of the tool, but it can be challenging to set up. It is also limited in its applicability to certain use cases. I am familiar with the engineers behind the solution and have a good impression of them. However, I am not pleased with the fact that the company removed many features and raised prices after it was acquired by Accedian.

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Iqbal Khowaja

Chief Technology Officer at State of Hawaii

Has a simple user interface and end-to-end monitoring and self-healing features

My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I always have the Skylight dashboard on one of my screens... Now you can create your own dashboard, specific to an application, specific to a server, or to something else."

"If [the problem] is something related to HTTP or VoIP, then I can have a quick look into the protocols, a process which gives me some good ideas..."

"The response times, with the performance, are really interesting too, where you can see the packet loss."

"The ability to measure performance end-to-end across the cloud data center allows us to take corrective action to keep our channels online."

"One valuable feature we have is real-time monitoring for connection issues."

"For us, the most valuable feature is something called TWAMP that allows for real-time traffic in a way that is 10 times lighter than things like SolarWinds. It's in the sub-milliseconds of accuracy, and you can divide tasks so that you can literally see things like the tagging for Quality of Service. That had been incorrect with the carrier, but there was no way on this planet you'd be able to tell a carrier that they're wrong. I have dozens of scenarios where we found "No, that's not right," and got it resolved instantly."

"The performance of Accedian Skylight is better than other vendors."

More Cisco Provider Connectivity Assurance pros

"The most valuable features of New Relic are the reports and ease of use."

"It has helped my organization to dive deeper into the application using the APM module is very helpful."

"The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing."

"The feature I found most valuable is being able to design my queries. It's easy to design a query."

"The most valuable feature is the New Relic APM module to deep-dive into the application, to get bottlenecks to the surface, and to improve application performance. Also, the New Relic Insights module creates a real-time dashboard on application performance to create awareness for the DevOps team."

"Sometimes, I monitor the user's time of response and use this information to improve the number of servers on the back-end. Or, I can use it to change my back log for front-end developers and improve their response times. It's very important in this case because I can improve the experience of the final user."

"As New Relic is already integrated with Drupal, we can get our projects done with best practice and with the best value that we believe in."

"The integration and configuration of New Relic is straightforward and easy."

More New Relic pros

Cons

"Some of the Skylight applications are a little newer, and they're still moving through initial revs. There are certain bugs, but nothing is insurmountable... It will just take a little bit of time for their user interface to get a little bit better."

"It needs the possibility to export data because it is not easy to see larger data sets, e.g., for one month. It would be interesting to export data into a PDF or dashboard to keep a history of the situation."

"For the PVX, they are in the process of getting the results to export to cloud and SaaS for analytics. They told me that this will happen later this year. Right now, for the most part, I create that data myself."

"The UI interface of Accedian Skylight could improve."

"If you want a new version, you go to the website. The hardest part is finding the link, where is that .bin file? Sometimes it's pretty hidden in a document... it's hidden in the release notes or in another file somewhere. And it's usually not on the first page either."

"There should be an option to update and upgrade the solution to the new version without having to re-buy it. I have clients switching to other solutions. The old solution is great, but if you change your license to a new one, you have to almost re-buy it completely."

"The Accedian Skylight user interface still has room for improvement."

"It's a bit slow. When I execute a query, something general with a short timeframe that covers one month, for instance, and I do not specify the IP source or IP destination, it can take ages because it has to query the whole database."

More Cisco Provider Connectivity Assurance cons

"The connectivity between legacy and newer cloud applications is not great."

"The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts."

"We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health."

"The customization of the start and end time is kind of cool."

"I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics."

"The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka."

"The scalability can be improved."

"New Relic needs to improve is the user data schema."

More New Relic cons

Pricing and Cost Advice

"The pricing of Accedian Skylight is really good. The sensors are low cost. Their model to analytics for sensors is by license, endpoint, or session. With the probes for their analytics, if they get deployed virtually, they are free. The licensing is only based on flows. So, you can effectively deploy probes everywhere in your network. Then, if you want to look at a specific type of traffic, you can enter into it with a very low cost license. You can just use things like spam ports, mirrors, TAPs, and aggregators to optimize what sort of traffic you send to these analysis tools. Then, if you want to start looking at more, you can up your licensed as you go. You are not getting forced into expensive appliances or subscription models."

"It provides value and the cost is not huge."

"It's not for free, clearly. But on the other hand, it offers very interesting functionality. We pay around €100,000."

"Pricing is a little bit expensive."

"We understand there's a significant cost difference, but have yet to investigate fully."

"The pricing is cheaper than other competing products, which is better for our budgets."

"If you look into Riverbed, it's a licensing nightmare. You need to pay for every type of analysis... If you don't look into licensing, Riverbed and SolarWinds are pretty comparable. But if you look into licensing it would not be smart to go for either of them. On the pure, bare-metal basis, it's the same. But when you get the bare metal and a few basic licenses, then you need all those other licenses just to be sure that there's no issue... One of the great things about Skylight is you have them all, and you actually need them all."

"The price is competitive overall, depending on the type of customer."

More Cisco Provider Connectivity Assurance pricing and cost advice

"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."

"We feel it's a little bit pricey."

"The price of New Relic could improve. It is expensive."

"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."

"It would be nice if we could buy it annually instead of monthly."

"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."

"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."

"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."

More New Relic pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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Top Industries

By visitors reading reviews

Computer Software Company

39%

Financial Services Firm

Manufacturing Company

Government

Educational Organization

46%

Computer Software Company

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What needs improvement with Accedian Skylight?

Human resource costs can be high when dealing with connection issues. I require more tools to file and resolve these issues efficiently.

What is your primary use case for Accedian Skylight?

I had prepared for COC and the client. I work as a vendor for a client using Flow Mount for network performance monitoring. I focus on resolving client-side issues related to Packy Performance and ...

What advice do you have for others considering Accedian Skylight?

I'd rate the solution eight out of ten.

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

What needs improvement with New Relic Insights?

Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...

ThousandEyes vs Cisco Provider Connectivity Assurance

Comparisons

Compared 43% of the time

SolarWinds NPM vs Cisco Provider Connectivity Assurance

Compared 15% of the time

NETSCOUT nGeniusONE vs Cisco Provider Connectivity Assurance

Compared 11% of the time

Dynatrace vs Cisco Provider Connectivity Assurance

Compared 10% of the time

Zabbix vs Cisco Provider Connectivity Assurance

Compared 5% of the time

More Cisco Provider Connectivity Assurance Competitors

Dynatrace vs New Relic

Compared 12% of the time

Elastic Observability vs New Relic

Compared 11% of the time

Datadog vs New Relic

Compared 9% of the time

Splunk AppDynamics vs New Relic

Compared 5% of the time

Azure Monitor vs New Relic

Compared 5% of the time

More New Relic Competitors

Product Reports

Cisco Provider Connectivity Assurance

May 2025

Cisco Provider Connectivity Assurance report

Download Cisco Provider Connectivity Assurance product report

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April 2025

Also Known As

Accedian Skylight, Accedian SkyLIGHT PVX, SkyLIGHT PVX, SecurActive, Performance Vision

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Cisco Provider Connectivity Assurance offers real-time application and network performance monitoring, VPN management, and network diagnostics across multiple sites.

Organizations use Cisco Provider Connectivity Assurance for active and passive monitoring, stress testing, and troubleshooting performance issues. Deployed both on-premise and in the cloud, it supports IT infrastructure, security, and analytics with end-to-end performance measurement across cloud data centers. The modern, intuitive interface features TWAMP for real-time traffic accuracy and standardized reports, along with insightful dashboards for circuit performance, latency, jitter, and throughput monitoring.

What are the most important features?

TWAMP: Provides real-time traffic accuracy and standardized reporting.
Insightful Dashboards: Monitor circuit performance, latency, jitter, and throughput.
Security Integration: Compatible with tools like Splunk for enhanced security.
Application Support: Facilitates comprehensive network performance analysis.

What benefits or ROI should users look for in reviews?

Quick Corrective Actions: Immediate response capabilities for performance issues.
Easy Navigation: User-friendly layouts simplify monitoring and troubleshooting.
Comprehensive Analytics: Advanced tools for in-depth network performance insights.
Cloud and On-Premise Options: Flexible deployment to meet different needs.

In industries like finance and healthcare, Cisco Provider Connectivity Assurance ensures robust performance monitoring and quick diagnostics for VPNs and internet lines. It aids in maintaining the integrity and security of data transference, facilitating active and passive monitoring, stress testing, and performance troubleshooting across geographically dispersed locations, ensuring seamless operation and compliance with industry standards.

Cisco

New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.

New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.

What are New Relic's most important features?

Java Tracking: Efficiently monitor Java applications.
Infrastructure Monitoring: Comprehensive overview of infrastructure health.
APM: In-depth application performance monitoring.
Tight Integration: Seamless integration across different system layers.
Health Maps: Visual representation of system health.
Customizable Dashboards: Personalized data display and insights.
Drill-Downs: Detailed analysis at multiple levels.

What benefits and ROI should users look for in reviews?

Application Insights: Detailed understanding of application performance.
Accurate Alerts: Immediate notifications for issues.
Traceability: Enhanced end-to-end traceability for problem resolution.
Scalability: Accommodation of growing infrastructure.
Flexible Query Design: Adaptable search and analysis functionality.
Reliable Performance: Consistent application monitoring and upkeep.

New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.

Sample Customers

T-Systems, Thomson Reuters, Bordeaux Metropole, CGI, Citadelle Regional Hospital Center, Lorraine Institute of Oncology, Luxembourg Institute of Health, Groupe BPCE, Group S, Splitpoint, Horus-Net, Audatex, Indexis, Province de Liège, EASI, Spie Batignolles, Faymonville

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club