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2019-03-13T08:05:00Z
Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
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What needs improvement with Accedian Skylight?

Please share with the community what you think needs improvement with Accedian Skylight.

What are its weaknesses? What would you like to see changed in a future version?

6
PeerSpot user
6 Answers
Dom Fitzgibbon - PeerSpot reviewer
Director at PlexNet Pty Ltd
Reseller
Top 5
2020-11-04T07:28:00Z
04 November 20

I would like to see some improvements in parts of their synthetic transactions, which includes all the latency, jitter, and throughput. I would like to see some Layer 7 analytics in there. I want to be able to do a DNS request, HTTP GET request, or even SIP call point-to-point or via registration. They don't have Layer 4 to Layer 7 elements, which I would love to see, because we are being asked to give people so much, e.g. network latency. network throughput, jitter, Layer 3 and 4 type metrics, and stateful traffic (to understand state fully). For example, we have seen jitter and packet loss. How is that actually affecting a real application, TCP, PCP windowing, resizing, and are we going back into a slow start? I'd really like to see that sort of stuff. We've done a lot of testing in the environment of Layer 4 to Layer 7 from a stress testing perspective. We would love to see that sort of synthetic transaction being brought into the Accedian toolset because that would probably give them a more complete picture of everything network and application if we could do synthetic transactions.

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GS
CTO at a financial services firm with 1,001-5,000 employees
Real User
Top 10
2020-11-03T07:14:00Z
03 November 20

Some of the Skylight applications are a little newer, and they're still moving through initial revs. There are certain bugs, but nothing is insurmountable. If you want to schedule something and do multiple tasks and multiple reports at one time, and it's erroring, it's a release or two away. It will just take a little bit of time for their user interface to get a little bit better.

Min Wang - PeerSpot reviewer
President at AIP US, LLC
Reseller
2020-08-02T08:16:00Z
02 August 20

For the PVX, they are in the process of getting the results to export to cloud and SaaS for analytics. They told me that this will happen later this year. Right now, for the most part, I create that data myself.

AB
Manager IT Production Service at a maritime company with 5,001-10,000 employees
Real User
2020-06-17T10:56:00Z
17 June 20

It needs the possibility to export data because it is not easy to see larger data sets, e.g., for one month. It would be interesting to export data into a PDF or dashboard to keep a history of the situation.

reviewer1188207 - PeerSpot reviewer
User at a media company with 10,001+ employees
Real User
2019-09-12T09:17:00Z
12 September 19

This solution is expensive compared to some others.

BJ
Freelance IT Consultant at SPW (Service Public de Wallonie)
Consultant
2019-03-13T08:05:00Z
13 March 19

It's a bit slow. When I execute a query, something general with a short timeframe that covers one month, for instance, and I do not specify the IP source or IP destination, it can take ages because it has to query the whole database. That is a bit slow. It can take two or three minutes to get the results. It would be helpful if they improved the way the database is optimized. To improve on this, we have purchased an appliance with disk. Up until now, we used mechanical disks. We are going to change our Skylight architecture and use an SSD disk with the appliance. We are tackling this issue with a new architecture. Another negative point is the fact that we don't know where the retention of data occurs. But the more we go into the past, the less data we get. And it's not crystal clear at what point we are losing data. For example, if I take the data from one week ago, it's less detailed than data from one hour ago. We don't know at which point we are losing the granularity. We need to be aware that if we are looking for data from two days ago, we only have granularity of one hour. If we are looking for data from one hour ago, we have granularity of one minute. This is not indicated in the application. It's not mentioned. One other issue is that it is not so easy to get the binaries from the website, for updating. Once we know where to find the binaries, updating easy.

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Related Questions
Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
Nov 04, 2020
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
2 out of 5 answers
reviewer1188207 - PeerSpot reviewer
User at a media company with 10,001+ employees
12 September 19
We are looking into systems that will provide users with end-to-end application and network performance monitoring in real-time. Media and broadcasting place quite high demands and, consequently, the ability to know exactly what's going on is key to success.
AB
Manager IT Production Service at a maritime company with 5,001-10,000 employees
17 June 20
We use Skylight to monitor the performance of our network on different sites. We also use it to troubleshoot if there is an issue on the network/standard and the end user experience is good. Recently, we used Skylight to monitor the amount of external user VPNs. With COVID-19, we have many people who work at home. We used Skylight to count the number of users and monitor the Internet line to see if there was a point of saturation. It is mostly deployed on-premise with some services in the cloud.
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Nov 04, 2020
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 4 answers
reviewer1188207 - PeerSpot reviewer
User at a media company with 10,001+ employees
12 September 19
We understand there's a significant cost difference, but have yet to investigate fully.
AB
Manager IT Production Service at a maritime company with 5,001-10,000 employees
17 June 20
The pricing is cheaper than other competing products, which is better for our budgets.
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