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Network Infrastructure Program Manager at a non-profit with 1,001-5,000 employees
Real User
Top 20
Good flexibility, capacity, and firewall throughput
Pros and Cons
  • "The flexibility of the MPLS configuration is very good."
  • "If you are setting up a site-to-site VPN between a Juniper and Cisco device then you may encounter some issues."

What is our primary use case?

The Juniper routers make up the backbone of networks for our customers. The majority of them are service providers, although some of them are enterprise-level organizations.

What is most valuable?

The most valuable feature is the capacity and throughput of the firewall. It is measure in terabytes.

The flexibility of the MPLS configuration is very good.

What needs improvement?

If you are setting up a site-to-site VPN between a Juniper and Cisco device then you may encounter some issues. Cisco devices need to use a GRE tunnel, which is not needed on Juniper devices. Juniper runs directly on it, and it is called a Secure Tunnel Interface.

The technical support varies by region and can be slightly improved.

For how long have I used the solution?

I have been using Juniper Enterprise Routers for around four years.

What do I think about the stability of the solution?

These switches are very stable. I have some customers in banking and other industries in the Arab Gulf areas like the UAE, Dubai, and Saudi Arabia who have been running for more than ten years. Some of the devices need to be phased out, but they are still in production and stable.

As with any other product, you might find bugs. However, it is acceptable and can happen with any vendor. This is one of the crucial areas with Juniper because if you have OneTouch Service, the updates and bulletins are available.

What do I think about the scalability of the solution?

With respect to scalability, this is one of the best solutions that I have ever seen. I have been deploying solutions for ten years in the Arab Gulf areas like the UAE, Dubai, and Saudi Arabia.

How are customer service and technical support?

The quality of technical support depends on the region. For me, Cisco is number one in technical support, regardless of my preference for products from Palo Alto and Juniper, Cisco is number one in terms of response time and ticket tracking.

With respect to Juniper, I think that they might come in second.

Which solution did I use previously and why did I switch?

I have used similar solutions by Cisco and Palo Alto.

The Cisco technical support is superior.

How was the initial setup?

This solution is not difficult to deploy. I would say that it is straightforward. However, the first time somebody does it, they might find it difficult to deploy and configure. This is because they aren't familiar with it. When somebody has the proper training and hands-on experience, it is not that difficult.

If the high-level design and low-level design is in place, and the high availability deployment areas are ready, then it will take approximately two hours to deploy. This time includes production testing that avoids downtime, and we also consider the In-Service Software Upgrade (ISSU).

Where I am working now, it is very easy because we have all of the templates. It doesn't take much time. I can imagine that in some enterprise environments they take longer because they are lacking the technical hands, or the tools, or the templates.

What about the implementation team?

I have hands-on experience deploying this solution for our customers.

What other advice do I have?

Juniper is a leading company in MPLS technology and its equipment was one of the first ones that were ready for it. This is why juniper devices are often used by service providers, more so than Cisco devices. Juniper is one of the leaders in deploying the ISSU feature, although it now exists in Cisco and other solutions as well.

Certain Juniper models can be used only for the routing tables, which is important because in some cases, the routing table size is one of the factors.

My advice to anybody who is implementing this solution is to first have the proper training to help understand the product and all of its features. In most cases that I have seen, the company will order the device and are not aware of the features. They might have issues with sizing or getting the wrong product. Customers need to review the products in the context of their requirements and then build the high-level and low-level designs based on those requirements. Absolutely, you should not try to configure the device before completing the training because you need to take security into consideration.

Overall, this is a good device.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Udochi Ododo
Manager, Technical Planning and Solutions Design at Galaxy Backbone Ltd
Real User
Top 5
Easy to configure and troubleshoot, but they need more visibility in the licensing model
Pros and Cons
  • "The configuration syntax makes it easy for us to configure the device and perform troubleshooting when needed."
  • "Essentially, they need to open their licensing model such that when a customer buys a device, they have a full view of all of the available licenses for it."

What is our primary use case?

We use these routers to connect our customers.

We use them for client access, and we use them in the network core. We also use them on the edge, for security. We have some of their security products sitting at the edge of our network, and we use Huawei laptops to connect our customers from their premises. Sometimes, they use their own on-premises equipment.

We have the big NE40-X8 and NE5000E routers everywhere in our infrastructure. In addition to the network core, this includes the client edge, client access edge, and we had them at the internet edge.

We also use their Huawei equipment for our long distance DWDM fiber, so we have the Huawei devices to cover different aspects.

How has it helped my organization?

We do not rely solely on Huawei routers. Rather, they make up part of our networking infrastructure.

What is most valuable?

The configuration syntax makes it easy for us to configure the device and perform troubleshooting when needed.

What needs improvement?

Huawei needs to be a bit more open with their licensing model. What I find is that when you buy equipment, you expect that you have a particular feature. By the time you want to use that feature, you realize that you need to acquire a license for it. That is the one thing that I think they need to improve on. 

Essentially, they need to open their licensing model such that when a customer buys a device, they have a full view of all of the available licenses for it. It's not at the time of use that the customer will now be informed that they need to purchase an additional license.

For how long have I used the solution?

I have been working with Huawei Enterprise Routers for more than 10 years.

What do I think about the stability of the solution?

These routers are stable.

What do I think about the scalability of the solution?

The topic of scalability is tricky because it depends on what the customer is requesting. If you put a device on the network edge, it's practically sized for almost everything that the customer wants to do. This is true except in the case where there is a major change in scope, which may require a corresponding change in device.

Usually, they are scalable, but it means that if you're going to have very big projects then you need to make changes to the equipment that you are using.

How are customer service and technical support?

Rating the technical support on a scale of one to five, I would score them a three to four. It's not perfect, but it's available. You have to contact them initially, and then they get back to you.

Which solution did I use previously and why did I switch?

I also have experience with MikroTik, Juniper, and Cisco.

The configuration is not as reduced as it is with Cisco, which makes them quicker to configure.

Personally, I will use MikroTik products because they are the most economical in terms of pricing. They are also the most open in terms of licensing and functionality. However, there are not a lot of people who have the skill set required to maintain the MikroTik environment. This means that when I'm dealing with customers who are not technical, I suggest using a Huawei or a Cisco device. In my own deployment, where I am personally in charge of deployment, I'll use a MikroTik device.

How was the initial setup?

Based on my experience, the initial setup is straightforward. There's no challenge with deployment. The length of time required depends on which particular model you are working with because they don't all take the same amount of time.

For example, if you're implementing and configuring the network core, it is not the same scope as configuring a client.

What's my experience with pricing, setup cost, and licensing?

These routers are not too expensive.

What other advice do I have?

I like to use this product and most of our deployments are now products from Huawei. We don't have any problems with these routers.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Udochi Ododo
Manager, Technical Planning and Solutions Design at Galaxy Backbone Ltd
Real User
Top 5
Reasonably priced and the bandwidth management capabilities are good
Pros and Cons
  • "The most valuable feature is its bandwidth management ability."
  • "They should improve technical support and make direct access available to the customers."

What is our primary use case?

I am a solution provider and I deploy this product for my customers. Primarily, it is used for last-mile access. When I deploy it in an enterprise environment, It is normally for bandwidth control.

What is most valuable?

The most valuable feature is its bandwidth management ability.

What needs improvement?

The routers that this vendor makes are quite small and I think that they should make their products such that they conform to what the industry is used to. Not that it matters from a technical perspective, but often, customers see the size of the router and they think that it is used for a small environment because of its size. They look at the router and because it doesn't look like the Huawei or Cisco models, they think that it is underpowered because of the size. If they changed the external look and feel of the products to match what the enterprise environment is used to, then it would be good. Again, in no way does it affect the performance. Rather, it's just the perception.

They should improve technical support and make direct access available to the customers.

For how long have I used the solution?

I have been working with MikroTik Routers and Switches for approximately 15 years.

What do I think about the stability of the solution?

On a scale of one to five, I would rate stability a four.

What do I think about the scalability of the solution?

This is a scalable solution. Although, if you deviate too much from your original device then you will need to change it. If, for example, the scope changes significantly from the initial setup, then you might have to change your device.

Essentially, if the change in scale is too large then you might need to also scale your device accordingly.

How are customer service and technical support?

Technical support is not very good, as it is usually done through third-parties. You don't have direct access to MikroTik themselves. Most of the support we get is through forums.

Which solution did I use previously and why did I switch?

I also work with similar products from Juniper, Cisco, and Huawei.

How was the initial setup?

The initial setup is complex and you need to have a deep understanding in order to deploy it. The time it takes to deploy will depend on what you're configuring, in terms of what technologies. Typically, if it's just for connectivity, in usually 20 to 30 minutes you should be able to get MikroTik up and running. But, if it's compliance and other things then it may take a while longer.

What's my experience with pricing, setup cost, and licensing?

The pricing is very reasonable and is one of the main selling points for MikroTik devices.

What other advice do I have?

My advice for anybody who is implementing MikroTik Routers is to make sure that they have the requisite toolsets onboard to manage the devices so that they don't run into problems. Otherwise, it is a good and inexpensive product to use.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Conseiller en architecture technologique at a government with 1-10 employees
Real User
Top 5
Good routing and excellent third-party customer service, but extremely unstable
Pros and Cons
  • "The routing protocol is the solution's most valuable aspect."
  • "The solution is far too unstable. It's completely unreliable."

What is our primary use case?

We use the solution primarily for routing purposes.

What is most valuable?

The routing protocol is the solution's most valuable aspect.

What needs improvement?

Overall, we've had a lot of issues with the solution. It should operate more like Cisco's Nexus 9300. It needs a lot of work.

Due to the issues we've been having, we plan on replacing the device completely.

The solution is far too unstable. It's completely unreliable.

For how long have I used the solution?

I've only been using the solution for one year.

What do I think about the stability of the solution?

There are a lot of stability issues. We have to replace the mini components. When we experienced those problems, the issue with components, we received new components. Even when we received the new components, they were also, I wouldn't say broken, however, they were not working properly.

We had to send back the devices and components, and, in fact, a motherboard. It seems like when companies send the components back, the company ends up just reselling them to other companies. Yet those components were not working properly, so this seems ill-advised. 

After all the issues, we decided to replace the core switches because we don't have any trust in them at all. 

How are customer service and technical support?

Technical support was actually supplied by a third party. We don't go directly to the company.

It's kind of network and I believe it's a Canadian company that supplies the services. They are a technical support company based in Montreal. 

I would say that we got really great support from them. We've been quite satisfied with their services.

I believe we pay extra to utilize the services. It's not included in the cost.

How was the initial setup?

We've had a lot of issues with the equipment in general. It's hard to say it's straightforward when so many things are going wrong.

What's my experience with pricing, setup cost, and licensing?

I'm unsure of what the licensing costs are. Users will have to pay extra for technical support, however.

What other advice do I have?

We're just a customer. We don't have a special contract with the solution and we aren't a consultant or reseller.

My understanding is the company plans to replace this solution within the next six months as they've been unhappy with the performance of the solution.

I would advise other organizations not to purchase this solution. I really prefer Cisco products, which work much more effectively.

I'd rate the solution seven out of ten. It's not a terrible solution, however, our experience was very bad.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Operations Specialists at a comms service provider with 501-1,000 employees
Real User
Top 5
A flexible and cost-effecting product with powerful scripting capability
Pros and Cons
  • "The wiki page that describes the scripting and other features is very good."
  • "Improvements are needed with respect to some of the security, especially for VPN links between vendors other than Cisco."

What is our primary use case?

We use this product as part of our network solution, but we also have customers in Cameroon that we have implemented it for. We design their systems at a low cost, implement them, and then provide training.

What is most valuable?

The most valuable feature is the flexibility within the advanced configuration.

IDS and IPS are very good.

The wiki page that describes the scripting and other features is very good. It is quite impressive for new users who want to learn about MikroTik.

What needs improvement?

Improvements are needed with respect to some of the security, especially for VPN links between vendors other than Cisco. For example, what works between MikroTik and Cisco does not work as well between MikroTik and Fortinet. I have seen some bugs.

The certification process should be improved.

Have localized or regional pricing would be an improvement.

I would like to see GPS tools embedded into the devices.

For how long have I used the solution?

I have been working with this product for seven years.

What do I think about the stability of the solution?

This is a stable product.

How are customer service and technical support?

I do not generally contact technical support. I have had to do some reading on issues that I was having, and I have always been able to find a solution. I have never had the kind of problem that necessitated calling support.

Which solution did I use previously and why did I switch?

I have worked with solutions from Cisco, Juniper, and Fortinet. The type of project dictates which product works best in the environment.

How was the initial setup?

I find the initial setup to be easy. It may be more complex for people just getting started within MikroTik, although it should be straightforward even for junior engineers.

What's my experience with pricing, setup cost, and licensing?

MikroTik is really cheap compared to the competitors. They are the cheapest ones in Cameroon except for Ubiquiti at the router level.

What other advice do I have?

This solution has improved a great deal over time and in many domains. They have hired experts from around the world, from vendors such as Cisco, to help improve the product. Some examples are scripting has improved, along with advanced routing techniques, and wireless device support. However, the biggest improvements are in cloud routers.

Normally, every two months at the maximum, new updates and firmware is released for the devices. It is really amazing. It is like the developers do not sleep at all. I am consistently impressed with how their technology is advancing.

Overall, this is a product that works well.

I would rate this solution a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Get our free report covering MikroTik, Huawei, Juniper, and other competitors of Cisco Enterprise Routers. Updated: January 2022.
564,997 professionals have used our research since 2012.