Service and Support
Huawei Enterprise Routers customer support receives mixed feedback. Some users find it responsive and knowledgeable, rating it highly, while others report difficulties, including language barriers and reliance on third-party providers. Technical assistance is not consistently available across regions, though in some areas, local teams provide effective 24/7 support. Users often handle issues independently or via local partners. Overall, support quality varies, often depending on regional availability and communication channels.
Deployment
Huawei Enterprise Routers initial setup varies based on deployment complexity and user expertise. Many find it straightforward and quick, requiring a few hours to a couple of days depending on project size. Some users highlight ease of use, comparing it favorably to similar brands. Challenges include initial learning curves and potential cache file issues. Users generally appreciate the setup process, noting that familiarity with networking eases configuration, though some technical knowledge is beneficial.
Scalability
Users have mixed experiences with Huawei Enterprise Routers scalability. While some find it good for their needs, others encounter challenges, particularly when scaling for larger projects or integrating new nodes. The routers work well in small to medium environments, and users rate scalability from eight to ten out of ten. Scalability may depend on specific user requirements, with some users successfully expanding networks through Huawei or other brand connections. High-end routers are noted for being very scalable.
Stability
Huawei Enterprise Routers are considered stable by many, with users mentioning reliability, no bugs, and no crashes. Some users highlight stability over years of usage. However, a few have experienced instability, leading them to switch back to Cisco or mentioning issues with the power mode. Ratings for stability range from seven to ten out of ten. While generally stable, some users acknowledge potential issues with patching and software upgrades.
